ShopBack Malaysia
Suite 1 - 1, Level 1, UOA Corporate Tower, Avenue 10 Bangsar South City, Jalan Kerinchi,
Kuala Lumpur, 59200,
Malaysia
Kuala Lumpur, 59200,
Malaysia
65 6589-8708
Retail
ShopBack Malaysia Technographics
ShopBack Malaysia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ShopBack Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 ShopBack Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ShopBack Malaysia has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2015, Ada AI Chatbot for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ShopBack Malaysia is running and its propensity to invest more and deepen its relationship with Microsoft , Ada Support , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ShopBack Malaysia revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ShopBack Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ShopBack Malaysia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, ShopBack Malaysia implemented Microsoft Dynamics NAV as an ERP Financial application to manage billing and accounts receivable across its regional e-commerce operations. ShopBack Malaysia is a Malaysia-based retail company with about 200 employees and annual revenue near 15,000,000, and the NAV deployment was scoped to support finance functions in Malaysia and neighboring markets.
The Microsoft Dynamics NAV implementation focused on core accounts receivable capabilities, including issuance of invoices and credit notes, receipt posting, collections workflow, and dispute management. Operational evidence indicates Microsoft Dynamics NAV was configured to handle multi-jurisdictional billing for MY, TH, AU and PH, and to produce periodic ageing reports for management review. Standard ERP Financial workflows such as invoice lifecycle orchestration, cash application, and receivables aging analysis were central to the configuration.
Operational ownership resided with the finance and accounts receivable teams who used Microsoft Dynamics NAV for day to day billing, collection and merchant dispute resolution. Governance included periodic generation and analysis of ageing reports to support management review and collection prioritization. The narrative centers on Microsoft Dynamics NAV as the ERP Financial backbone for ShopBack Malaysia accounts receivable and billing across multiple regional markets.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ada Support | Legacy | Ada AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ShopBack Malaysia deployed the Ada AI Chatbot on its website. The Ada AI Chatbot, classified under Chatbots and Conversational AI, was implemented to automate customer interactions and provide self service support across the ShopBack Malaysia online storefront. The deployment surface is the company website where the chatbot handles inbound consumer queries related to account access, rewards, and transaction flows.
Implementation emphasis centered on conversational flow authoring, intent classification, a managed knowledge base for frequently asked questions, and scripted escalation paths to human agents. Ada AI Chatbot was configured with conversational content management, reusable response templates, and conversational analytics to monitor volume and containment. The full application name Ada AI Chatbot is used here to clarify the relationship to the Chatbots and Conversational AI category.
Operational governance was organized around customer support and product operations teams in Malaysia, with clear ownership for conversation content, escalation rules, and scheduled review cycles. ShopBack Malaysia, Ada AI Chatbot, Chatbots and Conversational AI, customer support expresses the connection between the company, the application, the apps category, and the primary business function supported.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, ShopBack Malaysia implemented Google Workspace (Formerly Google G-Suite) as its cloud Collaboration platform. ShopBack Malaysia configured Google Workspace to centralize corporate email and calendaring and to provide a unified environment for document collaboration and file storage under the company domain.
The implementation emphasized core Google Workspace modules, including Gmail, Calendar, Drive, Docs, Sheets, Slides and Google Meet, with administration performed through the Google Admin console. Configuration included user provisioning, role based administration, shared drives, real time document collaboration and granular sharing controls consistent with Collaboration category capabilities.
Operational coverage encompassed ShopBack Malaysia corporate teams and business functions such as corporate communications, product, marketing, customer support and operations. Governance was managed through centralized admin policies for account lifecycle, sharing permissions and access controls, with a company wide provisioning model sized for an organization of about 200 employees.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ShopBack Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ShopBack Malaysia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ShopBack Malaysia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ShopBack Malaysia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ShopBack Malaysia Technographics
ShopBack Malaysia is a Retail organization based in Malaysia,
with around 200 employees and annual revenues of $15.0 million.
ShopBack Malaysia operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Ada AI Chatbot and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
ShopBack Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Ada Support and Google.
ShopBack Malaysia recently adopted applications including
Ada AI Chatbot in 2020, Oracle Maxymiser in 2020 and AppsFlyer Marketing Analytics in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ShopBack Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ShopBack Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ShopBack Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.