Shoptech Industrial Software Corporation
180 Glastonbury Blvd., Suite 303,
Glastonbury, 6033, CT,
United States
Glastonbury, 6033, CT,
United States
1 800-525-2143
Professional Services
Shoptech Industrial Software Corporation Technographics
Shoptech Industrial Software Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shoptech Industrial Software Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 219 Shoptech Industrial Software Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shoptech Industrial Software Corporation has purchased the following applications: Appinium LearnTrac for Learning and Development in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shoptech Industrial Software Corporation is running and its propensity to invest more and deepen its relationship with Appinium , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shoptech Industrial Software Corporation revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shoptech Industrial Software Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shoptech Industrial Software Corporation Tech Stack and Enterprise Applications
Shoptech Industrial Software Corporation HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appinium | Legacy | Appinium LearnTrac | Learning and Development | HCM | n/a | 2015 | 2015 |
In 2015, Shoptech Industrial Software Corporation implemented Appinium LearnTrac. Initial adoption grew out of an earlier deployment of Appinium ViewTrac to provide a native video player inside Shoptech's Salesforce customer community, and LearnTrac was added to provide an integrated LMS component to that same community.
Appinium LearnTrac was configured as the Learning Management component of the customer portal, combining course management, user enrollment, structured onboarding workflows, and completion tracking with video assets delivered through ViewTrac. The implementation emphasized video-enabled learning and course delivery tied to community authentication and user profiles, aligning with standard Learning Management functional workflows for customer education and employee onboarding.
Integration with the Salesforce customer community is central to the architecture, enabling customers to access training and to onboard new employees within the community portal. Business functions impacted include customer education and onboarding, and Shoptech reported vendor support and responsiveness as first class. Shoptech described the combined ViewTrac and Appinium LearnTrac deployment as delivering the best experience for customers to receive education and on boarding for new employees, and recommended both products.
|
Shoptech Industrial Software Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Shoptech Industrial Software Corporation deployed Salesforce Chat (formerly Salesforce Live Agent) as its customer-facing conversational layer, implementing the solution within the Chatbots and Conversational AI category. The implementation placed a web chat widget on shoptech.com to provide real-time agent-assisted conversations for customer inquiries, aligning the application name Salesforce Chat (formerly Salesforce Live Agent) with the company’s online support touchpoint.
The deployment leveraged core Salesforce Chat capabilities including the browser-based chat widget, real-time routing to an agent console, session queuing and chat transcript capture within the Salesforce environment. Operational coverage focused on the public website and the customer support organization, with configuration oriented to session routing, agent presence and transcript logging to support case handling workflows. Governance centered on embedding the chat channel into existing support processes, defining inbound routing rules and managing agent console access, while functional terminology emphasizes chat widget, agent console, routing and transcript capture as primary implemented modules.
|
Shoptech Industrial Software Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Shoptech Industrial Software Corporation began using Microsoft 365 on their website. Shoptech Industrial Software Corporation deployed Microsoft 365 to provide Collaboration capabilities that support corporate email, document collaboration and team communication across its Professional Services operations, and to surface customer-facing content on the company website.
The implementation focuses on Collaboration functionality such as cloud email, shared document libraries, synchronized file storage and real-time chat and meetings to centralize content creation and publication workflows. Governance and operational control are managed by corporate IT through identity and access controls and content publication policies, aligning website content management with internal collaboration and communication processes.
|
Shoptech Industrial Software Corporation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
Shoptech Industrial Software Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
Shoptech Industrial Software Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Shoptech Industrial Software Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Shoptech Industrial Software Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shoptech Industrial Software Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shoptech Industrial Software Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Shoptech Industrial Software Corporation Technographics
Shoptech Industrial Software Corporation is a Professional Services organization based in United States,
with around 219 employees and annual revenues of $37.0 million.
Shoptech Industrial Software Corporation operates a diverse technology stack with applications such as
Appinium LearnTrac, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Learning and Development, Chatbots and Conversational AI and Collaboration.
Shoptech Industrial Software Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appinium, Salesforce and Microsoft.
Shoptech Industrial Software Corporation recently adopted applications including
Hubspot Marketing Automation in 2021, Salesforce Pardot in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shoptech Industrial Software Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shoptech Industrial Software Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shoptech Industrial Software Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.