ShoreTel
960 Stewart Drive,
Sunnyvale, 94085, CA,
United States
Sunnyvale, 94085, CA,
United States
1 AÂ 408-331-3300
Communications
ShoreTel Technographics
ShoreTel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ShoreTel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 ShoreTel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ShoreTel has purchased the following applications: SAP Concur Expense for Expense Management in 2006, Jobvite for Recruiting, Applicant Tracking System in 2014, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ShoreTel is running and its propensity to invest more and deepen its relationship with SAP , Jobvite , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ShoreTel revenues, which have grown to $352.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ShoreTel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ShoreTel Tech Stack and Enterprise Applications
ShoreTel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2006 | 2006 |
In 2006, ShoreTel implemented SAP Concur Expense as its Expense Management platform. The cloud-hosted SAP Concur Expense deployment centralized online expense reporting and reconciliation for ShoreTel, providing employee submission, electronic receipt capture, automated policy validation, and expense reporting workflows for finance and travel teams in the United States.
SAP Concur Expense was configured to support reconciliation of expense reports using the Concur online system, with approval routing, audit controls, and export-ready transaction data to support accounting workflows. Governance emphasized centralized policy enforcement, role-based access and configurable approval chains to standardize expense processing across corporate finance and travel operations.
|
ShoreTel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, ShoreTel implemented Jobvite as its applicant tracking platform. Jobvite is deployed as the Recruiting,Applicant Tracking System on ShoreTel's public careers site to post openings and capture external candidate applications.
The deployment uses a web hosted Jobvite instance to manage core ATS functions, including job posting management, candidate application intake, resume parsing, applicant tracking and status workflows, requisition routing, and interview scheduling. Configuration emphasizes career site integration and candidate lifecycle tracking to centralize external recruiting activity.
Operational scope centers on ShoreTel recruiting and HR teams, with the Jobvite implementation embedded in the corporate website to funnel external applicants into recruiter and hiring manager workflows. Governance includes role based recruiter and hiring manager permissions, requisition approval flows and workflow orchestration to align sourcing and selection processes across the recruiting function.
|
ShoreTel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, ShoreTel implemented TeamSupport SnapEngage on their website. ShoreTel deployed TeamSupport SnapEngage as a Chatbots and Conversational AI solution to provide website-based conversational support, inbound lead capture, and real-time engagement for customers visiting shoretel.com.
The implementation centers on an embedded chat widget and agent routing configuration, with standard Chatbots and Conversational AI capabilities such as automated greetings, canned responses, proactive chat invitations, and transcript capture to feed support workflows. Operational ownership is aligned to ShoreTel customer support and digital channels, with rollout focused on the corporate website and agent consoles for handling live conversations and handoffs to human agents.
|
ShoreTel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
ShoreTel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2020 | 2020 |
|
ShoreTel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
CRM | CRM |
|
2013 | 2013 |
|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ShoreTel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
ShoreTel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at ShoreTel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Vice President, Services & Operations | VP | Operations | |
|
|
|
SVP & CFO | VP | Finance | |
|
|
|
CIO | CXO | Finance | |
|
|
|
V.P of Finance and Cloud Division CFO | CXO | IT | |
|
|
|
Manager, Financial Systems / ERP | Manager | IT | |
|
|
|
Senior Director, IT Operations | Director | IT | |
|
|
|
World Wide Corporate Controller, Vice President of Finance and Principal Accounting Officer | VP | Finance | |
|
|
|
Expense/Amex Admin | Manager | Finance | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Senior Accounting Manager | Manager | Finance | |
|
|
|
Purchasing Manager | Manager | Procurement | |
|
Apps Being Evaluated by ShoreTel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ShoreTel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ShoreTel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ShoreTel Technographics
ShoreTel is a Communications organization based in United States,
with around 1000 employees and annual revenues of $352.0 million.
ShoreTel operates a diverse technology stack with applications such as
SAP Concur Expense, Jobvite and TeamSupport SnapEngage,
covering areas like Expense Management, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
ShoreTel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Jobvite and TeamSupport.
ShoreTel recently adopted applications including
Salesforce Sales Cloud in 2021, Okta Identity Cloud in 2021 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ShoreTel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ShoreTel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ShoreTel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.