SingleHop
500 W Madison St. Suite 801,
Chicago, 60661, IL,
United States
Chicago, 60661, IL,
United States
1 312-447-2580
Media
SingleHop Technographics
SingleHop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SingleHop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 SingleHop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SingleHop has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, CustomerGauge Employee Experience for Employee Experience in 2011, TeamSupport SnapEngage for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SingleHop is running and its propensity to invest more and deepen its relationship with Oracle , CustomerGauge , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SingleHop revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SingleHop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SingleHop Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 SingleHop implemented Oracle NetSuite ERP to consolidate ERP Financial operations across its finance and accounting functions. The deployment used Oracle NetSuite ERP as a cloud native SaaS financial system and was configured for core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, billing, and financial reporting. Configuration work emphasized chart of accounts standardization, automated journal processing, centralized invoice and billing workflows, and role based permissions with approval routings to support month end close and audit trails. The implementation focused on systemizing accounting workflows and financial reporting within a single ERP Financial platform for SingleHop, with a phased rollout sequencing core ledger and payables before billing and revenue processes and governance that established change control for financial configuration and ownership for reporting templates.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CustomerGauge | Legacy | CustomerGauge Employee Experience | Employee Experience | HCM | n/a | 2011 | 2011 |
In 2011 SingleHop implemented CustomerGauge Employee Experience. The published CustomerGauge case study documents a Net Promoter program that integrated Voice-of-Customer data into CRM and customer-success workflows, and the CustomerGauge Employee Experience product listing on the vendor site supports an inferred extension of feedback capabilities to internal employee channels.
The implementation focused on Net Promoter instrumentation, survey configuration, and analytics reporting to surface NPS signals alongside account health indicators. CustomerGauge Employee Experience was configured to operationalize NPS scores into follow-up actions and analytics dashboards, consistent with Employee Experience functionality for feedback capture, sentiment analysis, and workflow orchestration.
Integrations explicitly included NetSuite and Salesforce to map VoC data into CRM records and to route follow-up tasks into customer-success processes. Operational coverage targeted customer success functions and account management, aligning NPS signals with retention workflows and customer touchpoints.
Governance was structured around automated routing of feedback to account owners and documented follow-up procedures to close the feedback loop, as described in the case study. Vendor materials cite a sharp reduction in churn and an approximate 50 percent improvement in retention attributed to the Net Promoter program, while Employee Experience usage at SingleHop is inferred from the vendor product listing rather than detailed in the case study.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 SingleHop deployed TeamSupport SnapEngage on its website as a Chatbots and Conversational AI implementation to introduce a real time customer engagement channel. The 2014 deployment positioned TeamSupport SnapEngage as the primary web chat entry point for site visitors and structured inbound conversational sessions for support staff and web operations.
Configuration of TeamSupport SnapEngage focused on embedding the chat widget across public website pages, creating proactive engagement rules, and populating canned responses and routing logic consistent with Chatbots and Conversational AI functional patterns. The implementation included agent console setup, chat transcript capture for post interaction review, and automated message flows to handle common inquiries and initial visitor qualification.
Operational governance centered on aligning the chat channel with customer support workflows and web operations, defining agent handling procedures, shift coverage, and transcript review practices. The SingleHop use of TeamSupport SnapEngage on the website centralized real time visitor conversations under a single conversational interface, improving operational clarity for support teams and consolidating web engagement under the Chatbots and Conversational AI solution.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2012 | 2012 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
CRM | CRM |
|
2011 | 2011 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2006 | 2006 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
Incident Management | ITSM |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at SingleHop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SingleHop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SingleHop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SingleHop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SingleHop Technographics
SingleHop is a Media organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
SingleHop operates a diverse technology stack with applications such as
Oracle NetSuite ERP, CustomerGauge Employee Experience and TeamSupport SnapEngage,
covering areas like ERP Financial, Employee Experience and Chatbots and Conversational AI.
SingleHop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, CustomerGauge and TeamSupport.
SingleHop recently adopted applications including
Proofpoint Email Security and Protection in 2020, Microsoft 365 in 2018 and Salesforce Pardot in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SingleHop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SingleHop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SingleHop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.