List of CustomerGauge Employee Experience Customers
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Since 2010, our global team of researchers has been studying CustomerGauge Employee Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CustomerGauge Employee Experience for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CustomerGauge Employee Experience for Employee Experience include: H&R Block Canada, a Canada based Professional Services organisation with 2000 employees and revenues of $500.0 million, Verafin, a Canada based Professional Services organisation with 900 employees and revenues of $210.0 million, SingleHop, a United States based Media organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using CustomerGauge Employee Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CustomerGauge Employee Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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H&R Block Canada | Professional Services | 2000 | $500M | Canada | CustomerGauge | CustomerGauge Employee Experience | Employee Experience | 2013 | n/a | In 2013 H&R Block Canada implemented CustomerGauge Employee Experience in the Employee Experience category, with public documentation showing use of CustomerGauge's Net Promoter System to run customer NPS surveys and a Refer-a-Friend referral marketing campaign within its finance and tax-preparation business in Canada. The case study documents customer-facing NPS instrumentation and referral workflow management, reporting a 17-point NPS increase and high referral engagement tied to customer programs rather than employee feedback programs. This situates H&R Block Canada, CustomerGauge Employee Experience, Employee Experience, in the operational context of customer NPS and referral marketing for its Canadian tax-preparation services. CustomerGauge Employee Experience, as positioned by the vendor, aligns with Employee Experience capabilities such as eNPS survey instrumentation, pulse surveying, feedback analytics, manager-level dashboards, and closed loop feedback workflows, and eNPS usage at H&R Block Canada is inferred from CustomerGauge marketing materials rather than explicitly described in the published case study. The documented operational scope covers customer experience functions within the finance and tax-preparation business in Canada, and the case study does not specify integrations, deployment topology, or governance models for an employee experience rollout. Organizations evaluating this signal should treat employee experience deployment details as vendor-aligned inference and seek vendor confirmation for modules, integrations, and governance. | |
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SingleHop | Media | 150 | $20M | United States | CustomerGauge | CustomerGauge Employee Experience | Employee Experience | 2011 | n/a | In 2011 SingleHop implemented CustomerGauge Employee Experience. The published CustomerGauge case study documents a Net Promoter program that integrated Voice-of-Customer data into CRM and customer-success workflows, and the CustomerGauge Employee Experience product listing on the vendor site supports an inferred extension of feedback capabilities to internal employee channels. The implementation focused on Net Promoter instrumentation, survey configuration, and analytics reporting to surface NPS signals alongside account health indicators. CustomerGauge Employee Experience was configured to operationalize NPS scores into follow-up actions and analytics dashboards, consistent with Employee Experience functionality for feedback capture, sentiment analysis, and workflow orchestration. Integrations explicitly included NetSuite and Salesforce to map VoC data into CRM records and to route follow-up tasks into customer-success processes. Operational coverage targeted customer success functions and account management, aligning NPS signals with retention workflows and customer touchpoints. Governance was structured around automated routing of feedback to account owners and documented follow-up procedures to close the feedback loop, as described in the case study. Vendor materials cite a sharp reduction in churn and an approximate 50 percent improvement in retention attributed to the Net Promoter program, while Employee Experience usage at SingleHop is inferred from the vendor product listing rather than detailed in the case study. | |
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Verafin | Professional Services | 900 | $210M | Canada | CustomerGauge | CustomerGauge Employee Experience | Employee Experience | 2013 | n/a | In 2013 Verafin implemented CustomerGauge Employee Experience to automate Net Promoter Score survey sends and to operationalize customer feedback workflows. The CustomerGauge Employee Experience deployment captured NPS responses and routed results into Salesforce, creating cases and tasks to drive CRM-driven follow up across Verafin's North America customer operations. Integration architecture centered on automated survey orchestration, NPS scoring, and writeback to Salesforce as the primary operational touchpoint, with CustomerGauge feeding CRM cases and tasks for downstream resolution. CustomerGauge product materials reference Verafin as a platform user and primarily describe customer-facing NPS integration, any eNPS or internal Employee Experience usage is inferred from vendor marketing rather than explicitly documented, positioning Verafin CustomerGauge Employee Experience Employee Experience as a mechanism to unify NPS collection with Salesforce-driven customer engagement workflows. |
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