Slater and Gordon Lawyers
485 La Trobe Street,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 8 0055-5777
Professional Services
Slater and Gordon Lawyers Technographics
Slater and Gordon Lawyers Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Slater and Gordon Lawyers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Slater and Gordon Lawyers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Slater and Gordon Lawyers has purchased the following applications: Bambora for Payment Processing in 2021, 3E MatterSphere for Case Management in 2014, Zendesk Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Slater and Gordon Lawyers is running and its propensity to invest more and deepen its relationship with Bambora , Thomson Reuters Elite , LexisNexis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Slater and Gordon Lawyers revenues, which have grown to $908.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Slater and Gordon Lawyers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Slater and Gordon Lawyers Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bambora | Legacy | Bambora | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Slater and Gordon Lawyers implemented Bambora on their public website to handle online client payments. The deployment uses Bambora as a Payment Processing solution to support client billing and payment capture for the firm’s Australia-based practice.
The implementation centers on Bambora payment gateway capabilities and hosted checkout functionality to process card transactions and reduce direct card data handling by the law firm. Configuration work focused on integrating web checkout flows with secure card tokenization and PCI-compliant payment flows, consistent with Payment Processing functional patterns.
Operational coverage is web-facing payment capture, with downstream impact on billing, accounts receivable, and IT operations that maintain the website integration. Governance activity emphasized centralizing online payment collection through Bambora, aligning payment workflows with finance and client services teams while keeping payment processing outside core application data stores.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thomson Reuters Elite | Legacy | 3E MatterSphere | Case Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Slater and Gordon Lawyers implemented 3E MatterSphere as part of its Case Management environment. The deployment positioned 3E MatterSphere within a multi-application practice management stack alongside VisualFiles, Elite Webview and Aderant, reflecting a heterogeneous application footprint for legal operations.
The 3E MatterSphere implementation focused on Case Management capabilities typical to the category, including matter intake, matter lifecycle orchestration, document management and electronic matter tracking. Configuration emphasized workflow templates and role-based access controls to support legal case handling and practice management processes.
Operational coverage included firm onboarding programs that provided training for new starters on the firm’s case and practice management systems, explicitly covering VisualFiles, MatterSphere, Elite Webview and Aderant. The training targeted fee earners, practice managers and support staff to align daily case handling, time recording and practice administration practices.
Governance was structured to standardize workflows and user provisioning, combining system configuration, procedural training and centralized practice management controls to embed 3E MatterSphere into the firm’s ongoing operations. The implementation narrative centers on application-level configuration, cross-application coexistence and an onboarding-led rollout to enforce consistent Case Management usage across practice groups.
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Case Management, Legal Practice Management | ERP Services and Operations |
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2014 | 2014 |
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Legal Practice Management | ERP Services and Operations |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Slater and Gordon Lawyers implemented Zendesk Chat on its website. Zendesk Chat is deployed as part of the firm’s Chatbots and Conversational AI capability to handle client intake and online enquiries through the public website.
The implementation uses the Zendesk Chat web chat widget configured with real time agent routing, automated greetings and canned responses, session transcript capture, and reporting dashboards to support operational monitoring. Zendesk Chat is configured to surface live conversations to client services and digital engagement personnel, and to record interaction metadata for follow up.
Operational coverage is focused on the Australia-facing website where chat sessions are staffed by client services and intake teams, with escalation workflows and transcript handoff built into internal case handling processes. Governance emphasizes agent routing rules, message templates and transcript retention to ensure consistent handling of client inquiries through the Zendesk Chat Chatbots and Conversational AI deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2014 | 2014 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Slater and Gordon Lawyers
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Apps Being Evaluated by Slater and Gordon Lawyers Executives
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FAQ - APPS RUN THE WORLD Slater and Gordon Lawyers Technographics
Slater and Gordon Lawyers is a Professional Services organization based in Australia,
with around 2000 employees and annual revenues of $908.0 million.
Slater and Gordon Lawyers operates a diverse technology stack with applications such as
Bambora, 3E MatterSphere and Zendesk Chat,
covering areas like Payment Processing, Case Management and Chatbots and Conversational AI.
Slater and Gordon Lawyers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bambora, Thomson Reuters Elite and Zendesk.
Slater and Gordon Lawyers recently adopted applications including
Bambora in 2021, Zendesk Chat in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Slater and Gordon Lawyers’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Slater and Gordon Lawyers’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Slater and Gordon Lawyers technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.