SM Development
14th Floor Two E-Com Center J.W. Diokno Boulevard,
Pasay, 1300,
Philippines
Pasay, 1300,
Philippines
63 2 8858 0300
Construction and Real Estate
SM Development Technographics
SM Development Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SM Development and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 SM Development employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SM Development has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2020, Wix.com for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SM Development is running and its propensity to invest more and deepen its relationship with Zendesk , Crisp IM , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SM Development revenues, which have grown to $1.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SM Development intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SM Development Tech Stack and Enterprise Applications
SM Development AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, SM Development implemented Zendesk Chat on its corporate website. The deployment is categorized as Chatbots and Conversational AI and is focused on real time customer engagement and online lead capture through a web embedded chat interface.
The Zendesk Chat implementation at SM Development includes the standard chat widget and proactive messaging capabilities, configured for web channel engagement. Functional capabilities align with Chatbots and Conversational AI patterns, including session routing to live agents, canned responses for common inquiries, and chat transcript capture for post interaction review.
Operational coverage is centered on the company website as the primary customer touchpoint, impacting customer service, sales intake, and digital marketing workflows. Governance and operational controls emphasize chat routing rules, agent response procedures, and transcript retention as part of ongoing customer engagement governance.
SM Development Zendesk Chat Chatbots and Conversational AI supports the company business function of online customer engagement and lead qualification, implemented as an embedded web chat tool rather than a broad omnichannel conversational platform.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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SM Development Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, SM Development implemented Microsoft 365 to provide enterprise Collaboration capabilities across its Philippines operations and corporate functions. SM Development is using Microsoft 365 on their website and the deployment is positioned to support core collaboration and content workflows for a 5000 person construction and real estate organization.
The Microsoft 365 deployment centers on Collaboration functionality typical of the suite, including cloud email and calendaring, document storage and versioning, team chat and meetings, and desktop and web productivity applications. Microsoft 365 components such as Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and Office applications are consistent with the Collaboration use cases needed for internal communications, document management, and cross-functional project coordination.
Operationally the rollout indicates centralized tenant governance and role based access management to manage users and groups across corporate, project, and site teams. Administrative controls through Microsoft 365 administration and Azure Active Directory identity services are used to enforce security and access policies, while content publishing and collaboration capabilities are available to support intranet and external site integration where Microsoft 365 is surfaceable on the company website.
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Collaboration | Collaboration |
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2022 | 2022 |
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SM Development Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2022 | 2022 |
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Web Content Management | Content Management |
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2023 | 2023 |
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SM Development CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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SM Development ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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SM Development IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SM Development
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SM Development Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SM Development IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SM Development digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SM Development Technographics
SM Development is a Construction and Real Estate organization based in Philippines,
with around 5000 employees and annual revenues of $1.09 billion.
SM Development operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Wix.com,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
SM Development has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Wix.com.
SM Development recently adopted applications including
Wix.com in 2023, Google Workspace (Formerly Google G-Suite) in 2022 and Wix.com in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SM Development’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SM Development’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SM Development technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.