Smartdog Services
7004 Bee Cave Rd Bldg 3, Ste 100,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 800-309-1213
Professional Services
Smartdog Services Technographics
Smartdog Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smartdog Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Smartdog Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smartdog Services has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2010, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smartdog Services is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smartdog Services revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smartdog Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smartdog Services Tech Stack and Enterprise Applications
Smartdog Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Smartdog Services implemented Oracle Netsuite OpenAir, deploying the Professional Services Automation solution as a cloud-based application to support its mid-market professional services operations. The deployment targeted Smartdog Services US operations and was scoped to align project delivery, resource management, and finance functions for a 150‑employee consulting firm.
The implementation of Oracle Netsuite OpenAir included core Professional Services Automation capabilities such as project management and planning, resource scheduling and utilization tracking, time and expense capture with approval workflows, project accounting, and client invoicing capabilities. Configuration work focused on mapping project cost and revenue recognition workflows to delivery and finance roles, and on instrumenting time capture and approval processes consistent with professional services billing cycles.
Governance changes accompanied the rollout, with standardized time and billing policies, role based access controls for project managers and finance staff, and defined handoffs between delivery teams and the accounting function. The program emphasized configuring Oracle Netsuite OpenAir Professional Services Automation workflows to centralize project financial controls and to formalize approval paths for time, expenses, and invoicing.
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Smartdog Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Smartdog Services deployed Drift AI Chatbot on its public website. The implementation positions Drift AI Chatbot within the Chatbots and Conversational AI category to support website-based customer engagement and lead capture for the professional services firm.
The Drift AI Chatbot was configured with conversational playbooks and automated response flows to qualify visitors, collect contact information, and escalate complex inquiries to human staff. Configuration work focused on intent recognition, scripted qualification questions, and routing rules, reflecting typical Chatbots and Conversational AI capabilities such as natural language understanding and playbook orchestration.
Deployment architecture centers on embedding the Drift AI Chatbot in the website front end to capture visitor context and deliver AI-driven responses in real time. Operational coverage includes marketing led engagement, sales lead qualification workflows, and customer success intake, with users interacting through the site interface.
Governance was organized around content and playbook ownership, with marketing and operations responsible for maintaining conversation scripts and updating qualification criteria. The implementation emphasized iterative tuning of conversational flows and governance of response content to ensure consistent engagement across service pages.
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Smartdog Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Smartdog Services implemented Microsoft 365. The deployment established Microsoft 365 as the companywide Collaboration platform supporting employee communication, document workflows, and client delivery coordination across its United States operations.
The implementation leveraged core Microsoft 365 capabilities including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint and OneDrive for document management, and Office desktop applications for productivity. Configuration work centered on tenant-level provisioning, mailbox and group management, SharePoint site architecture for project and client artifacts, and role-based access control to segment collaboration by business function.
Governance and operational processes were structured around centralized tenant administration, user lifecycle workflows, and document retention and sharing policies tailored to professional services workstreams. Microsoft 365 is referenced on the company website, and Smartdog Services uses Microsoft 365 for Collaboration to support internal communication, document management, and client-facing content workflows.
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Smartdog Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Smartdog Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Smartdog Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and CEO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Senior Director - Technical Services | Director | Operations | |
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Apps Being Evaluated by Smartdog Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smartdog Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smartdog Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Smartdog Services Technographics
Smartdog Services is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $25.0 million.
Smartdog Services operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Drift AI Chatbot and Microsoft 365,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Collaboration.
Smartdog Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Microsoft.
Smartdog Services recently adopted applications including
Drift AI Chatbot in 2020, Amazon EC2 in 2020 and Microsoft 365 in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smartdog Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smartdog Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smartdog Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.