Smith Brothers Farms
26401 79th Ave S,
Kent, 98032, WA,
United States
Kent, 98032, WA,
United States
1 877-645-5626
Distribution
Smith Brothers Farms Technographics
Smith Brothers Farms Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smith Brothers Farms and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Smith Brothers Farms employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smith Brothers Farms has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smith Brothers Farms is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smith Brothers Farms revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smith Brothers Farms intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smith Brothers Farms Tech Stack and Enterprise Applications
Smith Brothers Farms ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Smith Brothers Farms implemented Oracle NetSuite ERP as its ERP Financial platform to centralize financial operations and standardize reporting across the business. The implementation targeted consolidation of core accounting and transactional workflows to support the distributor’s finance, operations, marketing and warehouse functions.
Oracle NetSuite ERP was configured to deliver typical ERP Financial capabilities including general ledger, accounts payable, accounts receivable, revenue and order-to-cash workflows, with inventory valuation and transactional posting aligned to financial modules to reflect distribution operations. Configuration emphasized template-based chart of accounts and period close controls to enable consistent financial reporting across sites and product categories.
The program was coordinated alongside a NOP Commerce initiative, aligning e-commerce order capture and fulfillment flows with NetSuite financial and inventory records to ensure transactional integrity between sales channels and the ERP Financial ledger. Integrations and data flows were organized to support cross-departmental reporting and to provide finance with reconciled sales and inventory positions.
Project governance relied on thorough requirements gathering and stakeholder feedback sessions, supported by an internal help desk established to reduce issue resolution time during rollout. The implementation narrative documents that reporting from the Oracle NetSuite ERP informed decision making across departments and that structured stakeholder engagement was used to maintain project timelines and adoption.
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Smith Brothers Farms AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Smith Brothers Farms implemented Zendesk Chat on their website. The deployment places Zendesk Chat within the Chatbots and Conversational AI category to provide a persistent web chat interface for customer interactions. Zendesk Chat is configured as the public-facing chat widget embedded in the company site, capturing live conversations and visitor context for agent handling. The implementation supports customer support and order inquiry workflows common to a distribution business.
Configuration focused on a centralized Zendesk Chat console for agent access, use of canned responses and automated triggers to standardize initial replies, and chat transcript capture for follow up and recordkeeping. The operational scope is web-based customer engagement, enabling frontline service agents to manage inquiries from the site in real time. Governance centers on the customer service function, with chat handling incorporated into daily agent workflows and escalation procedures for complex inquiries. The narrative underscores Smith Brothers Farms Zendesk Chat deployment as a website-integrated conversational layer for external customer engagement.
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Smith Brothers Farms Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Smith Brothers Farms implemented Microsoft 365 as its core Collaboration platform. The deployment established a cloud tenant to provide enterprise email, document management, and real time team communications for a 120 person distribution organization, aligning Microsoft 365 with business functions including operations, sales, procurement, and finance.
The implementation centered on standard Microsoft 365 capabilities, including Exchange Online mailboxes, SharePoint Online team sites and document libraries, OneDrive for Business file sync, Microsoft Teams for chat and meetings, and the Office productivity suite for end user authoring. Configuration work included mailbox provisioning, site collection structure for shared content, access controls for document libraries, and collaboration policy settings for Teams and file sharing.
Smith Brothers Farms lists Microsoft 365 on its public website, indicating public facing references to Microsoft 365 services and likely use for hosted email routing and document links. Tenant administration and governance were implemented to support user lifecycle and security controls, with internal IT governance processes for account provisioning, permission management, and policy enforcement that span the companys departments.
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Smith Brothers Farms eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Smith Brothers Farms SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2015 | 2015 |
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Smith Brothers Farms CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Smith Brothers Farms ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Smith Brothers Farms PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Smith Brothers Farms IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Smith Brothers Farms
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Logistics | Director | Supply Chain | |
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Vice President of Operations | VP | Operations | |
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Chief Financial Officer | CXO | Finance | |
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Director of IT | Director | IT | |
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Apps Being Evaluated by Smith Brothers Farms Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smith Brothers Farms IT executives and key decision makers. This section highlights Smith Brothers Farms's latest recorded technology evaluations, including nopCommerce for eCommerce on 2025-09-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smith Brothers Farms digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-25 | Smith Brothers Farms | Evaluated | nopCommerce | nopCommerce | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Smith Brothers Farms Technographics
Smith Brothers Farms is a Distribution organization based in United States,
with around 120 employees and annual revenues of $35.0 million.
Smith Brothers Farms operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Smith Brothers Farms has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Smith Brothers Farms recently adopted applications including
Microsoft Clarity in 2021, Microsoft Azure Monitor in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smith Brothers Farms’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smith Brothers Farms’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smith Brothers Farms technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.