Sms Group
Eduard-Schloemann-Strasse 4,
Dusseldorf, 40237,
Germany
Dusseldorf, 40237,
Germany
49 211 8810
Manufacturing
Sms Group Technographics
Sms Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sms Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14544 Sms Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sms Group has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2021, HappyFox Help Desk for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sms Group is running and its propensity to invest more and deepen its relationship with Cisco Systems , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sms Group revenues, which have grown to $2.72 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sms Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sms Group Tech Stack and Enterprise Applications
Sms Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Sms Group deployed Cisco Webex Meetings as a web-integrated conferencing capability. Cisco Webex Meetings is classified in the Audio Video and Web Conferencing category and is used on the Sms Group website to provide scheduled and ad hoc virtual meeting access for external participants and customer engagement.
The implementation leverages Cisco Webex Meetings cloud-hosted meeting services, delivering real-time audio and video, screen sharing, meeting scheduling and registration, in-meeting chat, and recording functionality that are typical of enterprise Audio Video and Web Conferencing platforms. Embedding Cisco Webex Meetings on the website centralizes virtual event entry points and supports web-based meeting workflows for both one-to-one and multi-party interactions.
Operationally the presence of Cisco Webex Meetings on the corporate site positions the application to manage the meeting lifecycle from invitation and registration through recording and content sharing, aligning the platform with communications and collaboration business functions. The narrative focuses on application-level integration into the web channel without detailing named backend system integrations or implementation partners.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Sms Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Sms Group implemented DocuSign eSignature as a Digital Signing solution on its website. Sms Group deployed DocuSign eSignature to provide web-embedded signature capture and online document execution for public-facing document workflows. The configuration focuses on embedded signing and signer orchestration, using Digital Signing capabilities such as configurable signing workflows, user authentication options, and audit trail capture to preserve signed records. DocuSign eSignature is integrated into the company website to present documents for remote signature and to store executed documents, supporting contract execution and customer-facing approval flows. Operational coverage includes commercial, legal, and procurement functions for document execution governance, with the implementation oriented around web-based signing workflows and compliance-grade audit logging.
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Sms Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HappyFox | Legacy | HappyFox Help Desk | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, SMS Group implemented HappyFox Help Desk as a web-embedded support application on its corporate website, deploying HappyFox Help Desk to establish a Customer Support intake channel for external service inquiries. The implementation places the application at the front line of web-based customer engagement, routing site-originated requests into a centralized support queue.
The deployment leverages Customer Support capabilities typical of the category, including centralized ticket creation from web forms and widgets, a searchable knowledge base for self-service, configurable workflows for ticket categorization, SLA enforcement logic, and automation for routing and status updates. HappyFox Help Desk is configured to standardize ticket attributes, priority handling, and automation rules that align support intake with internal triage processes.
Operational scope is focused on customer service and technical support teams, with governance implemented through role-based access controls, documented ticket handling workflows, and knowledge management processes to maintain answer quality and consistency. Architecturally the solution is embedded into the public site to capture and process incoming inquiries via the HappyFox Help Desk interface, providing a single channel for web-originated support while operational ownership resides in the service organization.
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Marketing Automation | CRM |
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2019 | 2019 |
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Sms Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Sms Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Sms Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Sms Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sms Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2023 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Threat Modeling | CyberSecurity |
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2023 | 2023 |
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Threat Modeling | CyberSecurity |
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2023 | 2023 |
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Threat Modeling | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Sms Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sms Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sms Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sms Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sms Group Technographics
Sms Group is a Manufacturing organization based in Germany,
with around 14544 employees and annual revenues of $2.72 billion.
Sms Group operates a diverse technology stack with applications such as
Cisco Webex Meetings, DocuSign eSignature and HappyFox Help Desk,
covering areas like Audio Video and Web Conferencing, Digital Signing and Customer Support.
Sms Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, DocuSign and HappyFox.
Sms Group recently adopted applications including
Trellix Data Loss Prevention in 2023, Trellix EDR in 2023 and Trellix ePolicy Orchestrator (ePO) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sms Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sms Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sms Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.