SMS Holdings
7135 Charlotte Pike Suite 100,
Nashville, 37209, TN,
United States
Nashville, 37209, TN,
United States
1 615-850-5454
Professional Services
SMS Holdings Technographics
SMS Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SMS Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 SMS Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SMS Holdings has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2011, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SMS Holdings is running and its propensity to invest more and deepen its relationship with Microsoft , UKG , FRS Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SMS Holdings revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SMS Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SMS Holdings Tech Stack and Enterprise Applications
SMS Holdings ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, SMS Holdings implemented Microsoft Dynamics GP. The Microsoft Dynamics GP deployment served as the company ERP Financial backbone for accounts payable, accounts receivable, cash management, and expense processing across the Nashville finance site and the broader corporate accounting organization of the United States headquartered professional services firm with approximately 9,000 employees.
Configuration centered on core Financials modules, including Accounts Payable workflows for batch editing and expense report processing, Accounts Receivable posting and cash application, General Ledger reconciliation, and expense and credit card processing controls. Implementation aligned system configuration to the operational tasks described in job functions, for example queue-based work assignment for Accounting Operations Coordinators, monthly expense report tracking, credit card log review, daily customer payment posting, chargeback and refund handling, and preparation of composite financial reports.
The Microsoft Dynamics GP instance was connected operationally to PurchasingNet queues used by AP staff and to the Collections Manager tool used to record collection activity and customer financial status. Day-to-day use extended to Accounting Operations Coordinators and AR teams who perform payment posting, customer inquiries, collection outreach, and reconciliations, with workflows reflecting interactions with regional RVPs when contract exceptions arise.
Governance and process controls emphasized policy compliance and escalation, with procedures for editing batches to enforce travel and credit card policies, manager escalation for unresponsive customers, reconciliations to verify account accuracy, and standardized reporting for managers. Role-based queues, documented procedures for AR collections, and controls around credit card and expense review were implemented to operationalize the ERP Financial controls within the finance organization.
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SMS Holdings HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2011 | 2011 |
In 2011, SMS Holdings implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to address its Absence and Leave Management requirements. The initiative targeted Time and Attendance needs for SMS Holdings contract services operations based in Nashville, TN, and aligned with the company’s operational structure as a 9,000 employee professional services organization.
The implementation encompassed UKG Workforce Central Absence Manager alongside Workforce Activities, Workforce Analytics, Workforce Mobile, Workforce Scheduler, Workforce Tablet, and Workforce Timekeeper, creating a consolidated Absence and Leave Management and timekeeping environment. Configuration emphasized absence lifecycle tracking, scheduled shift management, real time time capture through Workforce Timekeeper, and mobile clocking and approvals via Workforce Mobile and Workforce Tablet, while Workforce Analytics provided operational reporting on attendance and absence patterns.
Operational coverage centered on Time and Attendance and scheduling workflows at the Nashville, TN site, with system usage by managers and frontline employees in contract services roles. The deployment linked scheduling, time capture, and absence recording into consistent operational workflows, enabling manager approvals and employee self service through mobile and tablet interfaces.
Governance focused on centralizing absence administration and standardizing leave request and approval processes to enforce corporate timekeeping policy, with role based access controls for HR administrators and managers. UKG Workforce Central Absence Manager served as the primary Absence and Leave Management application for administering leave policies, handling scheduling exceptions, and supporting day to day attendance controls.
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BackGround Screening | HCM |
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2019 | 2019 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2022 | 2023 |
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Payroll Tax Compliance | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2022 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2022 | 2023 |
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Workforce Analytics | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Scheduling | HCM |
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2011 | 2011 |
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SMS Holdings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, SMS Holdings implemented Adobe Connect as a web-embedded conferencing platform. Adobe Connect serves as the companys Audio Video and Web Conferencing solution and is surfaced on the SMS Holdings website to support client webinars, external webcasts, and internal virtual classroom sessions.
The deployment leverages Adobe Connect capabilities including browser-based meeting rooms, registration pages and attendee management, breakout rooms, screen sharing, multi-channel audio, and on-demand recordings to support live and asynchronous engagement. Configuration and governance were oriented around centralized conference content management, standardized host and moderator workflows, and web-based access and registration flows that connect public event pages to meeting instances, supporting both client-facing marketing events and internal learning and development activities.
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Collaboration | Collaboration |
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2019 | 2019 |
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SMS Holdings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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SMS Holdings Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2017 | 2017 |
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SMS Holdings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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SMS Holdings CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at SMS Holdings
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| No data found | ||||||
Apps Being Evaluated by SMS Holdings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SMS Holdings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SMS Holdings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SMS Holdings Technographics
SMS Holdings is a Professional Services organization based in United States,
with around 9000 employees and annual revenues of $3.00 billion.
SMS Holdings operates a diverse technology stack with applications such as
Microsoft Dynamics GP, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Adobe Connect,
covering areas like ERP Financial, Absence and Leave Management and Audio Video and Web Conferencing.
SMS Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, UKG and Adobe Systems.
SMS Holdings recently adopted applications including
ADP Workforce Now in 2022, ADP Workforce Now Payroll in 2022 and ADP Recruiting in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SMS Holdings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SMS Holdings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SMS Holdings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.