Social Telecoms CIC
Unit 4, Hartley Business Centre, 272-284 Monkmoor Rd,
Shrewsbury, SY2 5ST,
United Kingdom
Shrewsbury, SY2 5ST,
United Kingdom
44 17 4373-0100
Communications
Social Telecoms CIC Technographics
Social Telecoms CIC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Social Telecoms CIC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Social Telecoms CIC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Social Telecoms CIC has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Help Scout for Customer Support in 2015, SAP Ariba for Procurement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Social Telecoms CIC is running and its propensity to invest more and deepen its relationship with Google , Help Scout , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Social Telecoms CIC revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Social Telecoms CIC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Social Telecoms CIC Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Social Telecoms CIC deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is visible in site source indicators on the organization website and serves a 60-person communications organization in the United Kingdom.
Google Workspace (Formerly Google G-Suite) is provisioned for core SaaS collaboration capabilities, including Gmail for domain email, Google Drive for document storage, Google Docs and Sheets for real-time co-authoring, Google Calendar for scheduling, and Google Meet for conferencing. Administration is managed through the Google Admin console, enabling user provisioning, group management, and domain-level policy controls. These modules support standard collaboration workflows such as shared drives, simultaneous document editing, and calendar sharing across teams.
The implementation is cloud-hosted and accessed via web and mobile clients, consistent with the Collaboration category expectation for web-native productivity. Operational coverage spans communications and operations staff within the organization, with account and access management centralized under a single Google Workspace domain. The provided source does not document any additional external system integrations.
Governance practices align with centralized SaaS administration, using built-in account management, group-based access controls, and Admin console policy settings for security and data retention. Rollout and ongoing management reflect a hosted cloud model rather than on-premises orchestration, appropriate for the organization’s operational profile.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Help Scout | Legacy | Help Scout | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Social Telecoms CIC implemented Help Scout to provide Customer Support through its website. The deployment used Help Scout as a cloud-hosted, web-embedded support platform to centralize inbound member and public inquiries for the United Kingdom based communications cooperative of 60 employees. The implementation focused on embedding Help Scout on site pages to capture web-originated requests and to surface a consistent support channel for member services and communications teams.
Configuration emphasized core Customer Support capabilities including a shared inbox model, conversational ticket threading, a knowledge base for self-service, customer profiles for contextual responses, and workflow automation for triage and tagging. Operational governance established mailbox ownership, escalation paths, and response workflow rules to coordinate customer-facing teams, with the Help Scout instance serving as the primary front-end for support intake and asynchronous messaging.
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Marketing Automation | CRM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba | Procurement | Procurement | n/a | 2021 | 2021 |
In 2021, Social Telecoms CIC provisioned SAP Ariba as its Procurement platform, deploying SAP Ariba on their website to surface supplier-facing procurement functions. The use of SAP Ariba is positioned to centralize purchasing workflows and provide a public entry point for supplier registration and catalog access via the corporate site.
The implementation leverages core SAP Ariba Procurement capabilities, including supplier management, sourcing and requisition-to-order workflow orchestration, catalog management, and invoice orchestration. Configuration focus is on approval routing and automated purchase requisition workflows to align procurement execution with finance and operations processes.
Architecturally the deployment is anchored on SAP Ariba as a cloud hosted procurement application, with the website acting as a supplier portal and catalog front end. Operational scope targets procurement and finance functions within Social Telecoms CIC, enabling supplier onboarding and buyer requisition activity through the web integrated SAP Ariba instance.
Governance adjustments emphasize centralized procurement controls and formalized approval policies, with rollout directed at internal procurement and finance users plus external suppliers accessing the site. The narrative centers on Social Telecoms CIC, SAP Ariba, Procurement and the purchasing business function, reflecting an implemented supplier enabled procurement solution hosted through the company website.
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Supplier Relationship Management | Procurement |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Social Telecoms CIC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Social Telecoms CIC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Social Telecoms CIC Technographics
Social Telecoms CIC is a Communications organization based in United Kingdom,
with around 60 employees and annual revenues of $5.0 million.
Social Telecoms CIC operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Help Scout and SAP Ariba,
covering areas like Collaboration, Customer Support and Procurement.
Social Telecoms CIC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Help Scout and SAP.
Social Telecoms CIC recently adopted applications including
SAP Ariba in 2021, SAP Ariba Supplier Management in 2021 and Postmark in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Social Telecoms CIC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Social Telecoms CIC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Social Telecoms CIC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.