Taunton, TA1 2PX,
United Kingdom
Somerset Care Technographics
Somerset Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Somerset Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Somerset Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Somerset Care has purchased the following applications: Infor SunSystems for ERP Financial in 2010, Tawk.to for Chatbots and Conversational AI in 2021, FreshDesk Customer Support for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Somerset Care is running and its propensity to invest more and deepen its relationship with Infor , Tawk.to , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Somerset Care revenues, which have grown to $84.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Somerset Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Somerset Care Tech Stack and Enterprise Applications
Somerset Care ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Somerset Care implemented Infor SunSystems as its core ERP Financial platform, upgrading accounting software from SUN4 to SUN6. The deployment targeted the finance function across the organisation, centralising general ledger processing, corporate allocations, and the fixed asset register which had been maintained on paper.
Configuration and delivery work included enabling the Fixed Assets module within Infor SunSystems, designing and applying corporate allocation rules, and provisioning the new reporting tool BI to generate operational and management reports. The project migrated the paper based fixed asset register into SUN6, built a suite of BI driven financial reports on Infor SunSystems, and restructured finance workflows for allocations and asset depreciation schedules, with rollout governance focused on finance team training, report validation, and controlled cutover to the SUN6 environment.
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Somerset Care AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Somerset Care implemented Tawk.to on its website. The deployment uses the Chatbots and Conversational AI category to provide website-based visitor engagement and inquiry handling, establishing Tawk.to as the primary conversational interface for public-facing digital interactions.
The implementation is delivered as a client-side web chat widget via Tawk.to, embedded through a JavaScript snippet that enables real-time messaging, automated canned responses, offline message capture and persistent chat transcripts. Functional capabilities reflect Chatbots and Conversational AI norms, including visitor presence detection, templated response workflows and live agent handover to support synchronous and asynchronous conversations.
Operational scope is the Somerset Care public website and is managed by digital communications and customer service teams to handle enquiries, admissions questions and general visitor support. Governance focuses on chat ownership, agent routing rules and transcript retention for follow up, with frontline staff using the Tawk.to dashboard to monitor sessions and respond to visitors.
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Somerset Care CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Somerset Care implemented FreshDesk Customer Support to centralize inbound service inquiries through its public website. FreshDesk Customer Support is positioned to support the organisation's customer support function for its non profit social care operations in the United Kingdom.
The deployment focuses on typical Customer Support capabilities including ticket management, web-based contact capture, a public knowledge base, and workflow automation for triage and routing. Configuration likely emphasizes agent queues, canned responses, SLA tracking, and role based access to align with support team responsibilities and information governance.
FreshDesk Customer Support is embedded on the Somerset Care website to collect and manage web originated requests and to provide self service resources to service users and external stakeholders. The implementation scope centers on web channel intake and operationalizing support workstreams rather than back office ERP or HR systems integrations.
Governance concentrates on ticket lifecycle management, escalation rules, and knowledge content ownership to ensure consistent responses across the support team. Somerset Care uses FreshDesk Customer Support as its primary Customer Support solution to instrument and operate web driven enquiry handling.
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Somerset Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Somerset Care CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Somerset Care
| First Name | Last Name | Title | Function | Department | Phone | |
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Group CFO | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Director Of Operations | Director | Finance | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Somerset Care Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||