Sony Music Entertainment
25 Madison Avenue,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 212-833-8000
Media
Sony Music Entertainment Technographics
Sony Music Entertainment Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sony Music Entertainment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Sony Music Entertainment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sony Music Entertainment has purchased the following applications: Serrala FinanceSuite for AP Automation in 2014, Greenhouse ATS for Applicant Tracking System in 2020, Chartmetric Platform for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sony Music Entertainment is running and its propensity to invest more and deepen its relationship with Serrala , Greenhouse , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sony Music Entertainment revenues, which have grown to $1.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sony Music Entertainment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sony Music Entertainment Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Sony Music Entertainment implemented Serrala FinanceSuite as an AP Automation solution. Serrala FinanceSuite was provisioned to centralize accounts payable processing within the company finance organization, aligning Serrala FinanceSuite with accounts payable and invoice-to-pay workflows and controls. The deployment targeted core finance functions including invoice intake, approval routing, and payment scheduling.
The implementation concentrated on AP Automation functional modules such as automated invoice capture and OCR data extraction, invoice validation and exception management, configurable approval workflows, and payment orchestration. Configuration of Serrala FinanceSuite included rules-based invoice matching, supplier invoice lifecycle tracking, and audit-oriented transaction logging to support operational control and compliance. These modules reflect standard accounts payable automation workflows embedded in the Serrala FinanceSuite implementation.
Operational governance emphasized finance-led rollout with phased adoption across Sony Music Entertainment business units, standardized invoice handling policies, role-based approval controls, and defined exception escalation procedures. Change management focused on process documentation, master data ownership for supplier records, and clear operational handoffs between accounts payable and treasury. A historical Hanse Orga customer reference list archived online includes Sony Music Entertainment among referenced companies, providing external corroboration of its engagement with enterprise finance automation providers.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Sony Music Entertainment implemented Greenhouse ATS, an Applicant Tracking System, deploying Greenhouse ATS on their website to publish corporate job listings and capture candidate applications directly from the careers site. The implementation positions Greenhouse ATS as the primary external intake point for open roles posted on Sony Music's public careers pages.
Greenhouse ATS was configured to support standard Applicant Tracking System capabilities including job requisition management, configurable candidate pipelines and scorecards, interview workflow orchestration, and offer workflow management. Configuration work focused on structured hiring stages, role based access for recruiters and hiring managers, automated candidate status transitions, and templated communication to standardize screening and interview workflows.
Operational coverage centers on Talent Acquisition and HR hiring processes at Sony Music Entertainment, enabling centralized tracking of applicants and recruiter activities through Greenhouse ATS. Governance controls emphasize hiring team permissions, requisition approval routing, and careers site publishing controls, with the application instrumented on the corporate website to route external applicants into Greenhouse ATS for downstream hiring workflows.
|
|
|
|
|
Benefits Administration | HCM |
|
2019 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2019 | 2019 |
|
|
|
|
|
Employee Self Service | HCM |
|
2008 | 2008 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chartmetric | Legacy | Chartmetric Platform | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 Sony Music Entertainment deployed the Chartmetric Platform to support partnership marketing workflows in U.S. markets. The partnership marketing team at Sony Music Nashville used Chartmetric's branding analytics to map artist brand affinities and surface advertiser matches, supporting marketing, sync and partnership decisions.
The Chartmetric Platform, an Analytics and BI solution, was used to deliver dashboards for branding analytics, affinity scoring and audience segmentation to accelerate brand affinity insights and campaign targeting. Configuration focused on surfacing advertiser match signals and affinity profiles that feed campaign targeting and sync placement workflows within the marketing stack.
Operational scope centered on Sony Music Nashville staff and U.S. market activities, impacting marketing, sync and partnership functions. The deployment and usage pattern are documented in a June 2022 industry article describing Sony Music Nashville staff using Chartmetric to accelerate brand affinity insights and campaign targeting.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
VPN | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Sony Music Entertainment
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sony Music Entertainment Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sony Music Entertainment IT executives and key decision makers. This section highlights Sony Music Entertainment's latest recorded technology evaluations, including Culture Amp for Employee Experience on 2025-07-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sony Music Entertainment digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sony Music Entertainment Technographics
Sony Music Entertainment is a Media organization based in United States,
with around 8000 employees and annual revenues of $1.68 billion.
Sony Music Entertainment operates a diverse technology stack with applications such as
Serrala FinanceSuite, Greenhouse ATS and Chartmetric Platform,
covering areas like AP Automation, Applicant Tracking System and Analytics and BI.
Sony Music Entertainment has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Greenhouse and Chartmetric.
Sony Music Entertainment recently adopted applications including
Chartmetric Platform in 2022, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2022 and Palo Alto Networks GlobalProtect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sony Music Entertainment’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sony Music Entertainment’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sony Music Entertainment technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.