Minato-ku, 108-0075,
Japan
Sony Network Communications Japan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sony Network Communications Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 893 Sony Network Communications Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sony Network Communications Japan has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2024, TechMatrix FastChat for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sony Network Communications Japan is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , TechMatrix Corporation , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sony Network Communications Japan revenues, which have grown to $1.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sony Network Communications Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2024 | 2024 | ||
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| TechMatrix Corporation | Legacy | TechMatrix FastChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 | In 2024 Sony Network Communications Japan implemented TechMatrix FastChat within its Chatbots and Conversational AI portfolio to introduce a non synchronous web chat channel that supports NURO message support. The deployment targeted CRM and contact center digital channels in Japan and was delivered as part of the FastSeries integration described in the case study. TechMatrix FastChat chat functionality was configured as a threaded web messaging channel with support for automated routing and escalation workflows common to chat and conversational platforms. The implementation emphasized conversational routing and operator handoff to improve digital case handling and to reduce reliance on live voice interactions. The FastChat implementation was integrated with TechMatrix FastHelp and the broader FastSeries stack to bind chat transcripts, session state, and agent workflows into existing CRM and contact center processes. Operational coverage centered on contact center digital channels, enabling message based customer interaction alongside agent assisted escalation. Governance and rollout focused on embedding the new chat channel into CRM contact center operations, shifting workstreams toward asynchronous message handling and revised agent workflow patterns. The implementation increased non voice handling to approximately 80 percent and improved customer experience and resource allocation as reported in the case study. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 | ||
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PBX, VoiP and Phone Systems | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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