List of TechMatrix FastChat Customers
Tokyo, 108-8588,
Japan
Since 2010, our global team of researchers has been studying TechMatrix FastChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechMatrix FastChat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechMatrix FastChat for Chatbots and Conversational AI include: Daikin Industries, a Japan based Manufacturing organisation with 98162 employees and revenues of $4.40 billion, Hitachi Systems, a Japan based Professional Services organisation with 19605 employees and revenues of $3.92 billion, Sony Network Communications Japan, a Japan based Communications organisation with 893 employees and revenues of $1.04 billion and many others.
Contact us if you need a completed and verified list of companies using TechMatrix FastChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechMatrix FastChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Daikin Industries | Manufacturing | 98162 | $4.4B | Japan | TechMatrix Corporation | TechMatrix FastChat | Chatbots and Conversational AI | 2023 | n/a | In 2023 Daikin Industries initiated adoption planning for TechMatrix FastChat as part of its Chatbots and Conversational AI roadmap, building on a FastSeries deployment that already included TechMatrix FastHelp and FastAnswer. The year marks a clear shift toward extending consolidated contact management into conversational channels to support customer service and contact center workflows in Japan. Daikin implemented TechMatrix FastHelp and FastAnswer to consolidate multi channel contact records and reduce management overhead, centralizing case data and standardizing response assets to improve response quality. TechMatrix FastChat is positioned to reuse those centralized knowledge assets, with category aligned capabilities including conversational routing, knowledge driven response automation, and channel orchestration to surface unified contact records in chat interactions. Operational coverage is focused on Japan and on customer service functions that handle inbound contact across email, phone, and web channels, with rollout planned as an extension from FastHelp and FastAnswer to chat channels. Governance and process changes emphasize unified contact record hygiene and centralized conversational content management to prevent fragmentation as new channels are added. The deployment explicitly reduced management overhead and improved response quality, and the stated roadmap enabled future channel expansion, with TechMatrix FastChat identified as the next target for conversational extension. | |
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Hitachi Systems | Professional Services | 19605 | $3.9B | Japan | TechMatrix Corporation | TechMatrix FastChat | Chatbots and Conversational AI | 2021 | n/a | In 2021, Hitachi Systems evaluated TechMatrix FastChat and tested chat functionality as part of its FastSeries rollout, aligning conversational tooling with contact center automation. Hitachi Systems deployed TechMatrix FastHelp and TechMatrix FastAnswer across multiple contact center locations in Japan, and FastChat usage is inferred from the documented FastSeries demo testing, positioning the work within the Chatbots and Conversational AI category. Implementation emphasized conversational workflows and operator assist capabilities typical of Chatbots and Conversational AI. TechMatrix FastChat was evaluated for automated chat handling and agent handoff workflows, while TechMatrix FastHelp and TechMatrix FastAnswer were configured to provide standardized response templates and knowledge driven interaction staging to support contact center scripting and escalation paths. Rollout covered multiple contact center sites in Japan and included demo validation and chat testing during FastSeries acceptance, with governance focused on standardizing procedures across centers. The case notes an operational reduction in operator effort of about 500 monthly hours and an explicit strengthening of business continuity planning capabilities. | |
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Sony Network Communications Japan | Communications | 893 | $1.0B | Japan | TechMatrix Corporation | TechMatrix FastChat | Chatbots and Conversational AI | 2024 | n/a | In 2024 Sony Network Communications Japan implemented TechMatrix FastChat within its Chatbots and Conversational AI portfolio to introduce a non synchronous web chat channel that supports NURO message support. The deployment targeted CRM and contact center digital channels in Japan and was delivered as part of the FastSeries integration described in the case study. TechMatrix FastChat chat functionality was configured as a threaded web messaging channel with support for automated routing and escalation workflows common to chat and conversational platforms. The implementation emphasized conversational routing and operator handoff to improve digital case handling and to reduce reliance on live voice interactions. The FastChat implementation was integrated with TechMatrix FastHelp and the broader FastSeries stack to bind chat transcripts, session state, and agent workflows into existing CRM and contact center processes. Operational coverage centered on contact center digital channels, enabling message based customer interaction alongside agent assisted escalation. Governance and rollout focused on embedding the new chat channel into CRM contact center operations, shifting workstreams toward asynchronous message handling and revised agent workflow patterns. The implementation increased non voice handling to approximately 80 percent and improved customer experience and resource allocation as reported in the case study. |
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