South Western Railway
4th Floor Capital House, 25 Chapel Street,
London, NW1 5DH,
United Kingdom
London, NW1 5DH,
United Kingdom
44 34 5600-0650
Transportation
South Western Railway Technographics
South Western Railway Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by South Western Railway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 South Western Railway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South Western Railway has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Infor Workforce Management for Workforce Management in 2011, HxGN EAM (Ex. Infor EAM) for Enterprise Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South Western Railway is running and its propensity to invest more and deepen its relationship with SAP , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South Western Railway revenues, which have grown to $1.43 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South Western Railway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
South Western Railway Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 South Western Railway implemented SAP ERP ECC 6.0 to support core financial operations. The deployment targeted the ERP Financial domain to centralize billing, accounts receivable, general ledger accounting, and revenue accounting across finance and commercial teams.
SAP ERP ECC 6.0 was configured to run invoicing and credit memo workflows used by commercial and finance staff, including issuing invoices and credits via SAP as a daily operational activity. Configuration work emphasized record to report controls, master data management for customer accounts, and automated posting of receivables to the general ledger. The application SAP ERP ECC 6.0 also supports account management activities such as up selling and prioritisation of workload for account managers.
Operational coverage focused on finance, commercial accounts and revenue management functions that handle customer billing and account maintenance. Governance formalized invoice and credit authorization workflows and role based access to financial transactions, aligning day to day issuing of invoices and managing accounts with standard ERP Financial procedures.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2021 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Workforce Management | Workforce Management | HCM | n/a | 2011 | 2011 |
In 2011, South Western Railway implemented Infor Workforce Management to centralize time and attendance and scheduling for operational staff. The deployment addressed core Workforce Management needs and supported payroll processing for approximately 1,000 employees on a four weekly payroll cycle.
Configuration emphasized time capture, roster management and absence administration, with structured manual time entry workflows and pay rule configuration to reflect statutory absence payments such as SSP and SMP. The implementation reflected typical Workforce Management modules including scheduling, time and attendance and absence handling, and preserved explicit procedures for payroll processors to input manual hours and perform manual calculations when required.
Operational ownership sat with the payroll and HR operations teams that managed four weekly payroll runs and employee query handling, processes previously carried out in Workbrain and PSE. Infor Workforce Management served as South Western Railway’s Workforce Management application for payroll and timekeeping functions, with governance centered on defined payroll cycles and manual input controls to support established payroll processing practices.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hexagon | Legacy | HxGN EAM (Ex. Infor EAM) | Enterprise Asset Management | ERP Services and Operations | Sapphire Systems | 2019 | 2019 |
In 2019 South Western Railway implemented HxGN EAM (Ex. Infor EAM) as its Enterprise Asset Management solution to consolidate and modernise maintenance processes and support ISO 55001 compliance. The deployment was fully implemented, serviced, and hosted by Sapphire Systems and was expected to go live for 200 users, aligned with the operator's need to manage rolling stock across more than 1,800 services each weekday and over 200 stations across the South and South West of England.
The implementation emphasized configuration and functional workflows common to Enterprise Asset Management, including instant defect logging via tablets, engineer dispatch workflows, maintenance planning and resource allocation, and warranty management and compliance workflows. Selection criteria cited the look and feel, flexibility, and agility of HxGN EAM (Ex. Infor EAM) versus alternatives, together with endorsements from other FirstGroup companies, which informed the configuration priorities and usability focus.
Architecturally the program used a hosted, serviced model delivered through Sapphire Systems' Sapphire Anywhere offering, centralizing asset and maintenance data to enable planners and managers to allocate resources and dispatch engineers from a single data repository. Operational coverage targeted maintenance and engineering functions and sought to increase visibility across the fleet to support daily operations and scheduling requirements.
Governance changes accompanied the technical rollout, with a drive to standardize defect-to-dispatch processes and consolidate maintenance workflows to meet ISO 55001 requirements. Sapphire Systems’ transportation sector expertise was applied to implementation and ongoing support, which stakeholders credited with a faster roll-out and earlier operational adoption.
Expected outcomes stated by project sponsors included expedited and enhanced decision-making through immediate defect visibility and more efficient engineer dispatch, supporting increased availability of services while maintaining ISO 55001 compliance. Sapphire also positioned the hosted service as a means to reduce total cost of ownership and operational risk, framing the deployment as aligning South Western Railway with best practice asset management in the transportation sector.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Engagement, Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at South Western Railway
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by South Western Railway Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD South Western Railway Technographics
South Western Railway is a Transportation organization based in United Kingdom,
with around 4500 employees and annual revenues of $1.43 billion.
South Western Railway operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Infor Workforce Management and HxGN EAM (Ex. Infor EAM),
covering areas like ERP Financial, Workforce Management and Enterprise Asset Management.
South Western Railway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Infor and Hexagon.
South Western Railway recently adopted applications including
Google Pay in 2021, Acxiom Data in 2021 and Tealium IQ Tag Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of South Western Railway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates South Western Railway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete South Western Railway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.