Southern Cross Protection
Suite 301, Level 3 63-79 Parramatta Road, Silverwater,
Sydney, 2128, NSW,
Australia
Sydney, 2128, NSW,
Australia
61 1300 136-102
Professional Services
Southern Cross Protection Technographics
Southern Cross Protection Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Southern Cross Protection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 866 Southern Cross Protection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southern Cross Protection has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Xemplo HR for Core HR in 2019, Zoho SalesIQ for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southern Cross Protection is running and its propensity to invest more and deepen its relationship with Oracle , Xemplo , Enboarder or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southern Cross Protection revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southern Cross Protection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Southern Cross Protection Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle NetSuite ERP | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Southern Cross Protection migrated from Oracle NetSuite ERP to Oracle Cloud ERP. Oracle Cloud ERP was implemented as the ERP Financial backbone to centralize accounts receivable, credit management, and financial reporting across the organization.
The implementation emphasized credit management functionality, accounts receivable workflows, and reporting and analysis enhancements. Configuration work included standardizing collections processes, automating receivables tasks, and extending credit control capabilities to support the companys multi-branch operational model.
Integrations and operational coverage focused on consolidation of merchant facilities and operational coordination with external debt collection partners, reflecting a payments and collections integration posture. The rollout covered the receivables and credit management function that supported nationwide operations with localized branches and a centralized finance team.
Governance and process restructuring accompanied the technical migration, with development of departmental policy and procedure documents, checklists, and forms to standardize operations. Reported outcomes associated with the migration and related programs included improved monthly collection rates above 85 percent, a DSO average of 36 days in FY20/21, a bad debt write off rate of 0.03 percent in FY20/21, and reductions in long outstanding debt and credit hold rates as part of the enhanced Oracle Cloud ERP ERP Financial deployment.
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xemplo | Legacy | Xemplo HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Southern Cross Protection implemented Xemplo HR as its Core HR system. The deployment established Xemplo HR as the authoritative system for employee master data and core HR administration across Southern Cross Protection's Australia operations.
The implementation configured standard Core HR capabilities, focusing on employee records management, onboarding and offboarding workflows, leave and absence tracking, and organizational structure management. Xemplo HR was configured with role based access controls and configurable HR workflow automation to support centralized personnel administration and HR case management.
Operational responsibility was aligned to the HR and People teams, with system configuration scoped for company wide use across corporate and field HR processes. The deployment used a vendor hosted application model with tenant configuration typical for Core HR, enabling centralized data, audit trails, and operational reporting to support HR governance.
Governance included centralized administration, defined approval workflows, and ongoing configuration controls to maintain data integrity and position management. Southern Cross Protection's adoption of Xemplo HR as its Core HR system established a single system of record for HR functions and supported downstream HR processes and compliance reporting.
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Onboarding | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Southern Cross Protection implemented Zoho SalesIQ on its public website, embedding a Chatbots and Conversational AI layer to manage customer engagement and real time visitor interactions. The deployment of Zoho SalesIQ establishes a persistent web chat channel that surfaces at key site touchpoints to capture leads and initiate conversations with prospects and clients.
The Zoho SalesIQ installation uses standard category capabilities, including a live chat widget, AI driven chatbot flows for automated responses, visitor tracking and lead capture, chat routing to human agents, canned responses for repeat inquiries, and conversational analytics dashboards. Zoho SalesIQ is configured to instrument page level behavioral signals and funnel those signals into chat triggers and bot orchestration, supporting both automated and agent assisted workflows.
Operational scope centers on the website as the primary customer facing channel, with the solution used by sales and support teams across the organization in Australia. The implementation is managed through centralized chat administration, transcript retention and agent handoff workflows to ensure consistent response handling and governance of conversational interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Southern Cross Protection
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Southern Cross Protection Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Southern Cross Protection Technographics
Southern Cross Protection is a Professional Services organization based in Australia,
with around 866 employees and annual revenues of $95.0 million.
Southern Cross Protection operates a diverse technology stack with applications such as
Oracle Cloud ERP, Xemplo HR and Zoho SalesIQ,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Southern Cross Protection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Xemplo and Zoho Corp..
Southern Cross Protection recently adopted applications including
Enboarder Onbording in 2022, Cloudflare CDN in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Southern Cross Protection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Southern Cross Protection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Southern Cross Protection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.