SpringCM
180 North LaSalle Street, Sixth Floor,
Chicago, 60601, IL,
United States
Chicago, 60601, IL,
United States
1 312-881-2026
Media
SpringCM Technographics
SpringCM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SpringCM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 SpringCM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SpringCM has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SpringCM is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SpringCM revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SpringCM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SpringCM Tech Stack and Enterprise Applications
SpringCM ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, SpringCM implemented Oracle Netsuite OpenAir to standardize professional services operations and consolidate project delivery processes. The deployment targeted SpringCM, a 130 person media company in the United States, and focused on centralizing project accounting, time capture, and billing in a single Professional Services Automation platform.
Oracle Netsuite OpenAir was configured to support core Professional Services Automation capabilities including project management, resource management, time and expense capture, billing and revenue recognition workflows, and utilization reporting. The configuration emphasized role based access and project templates to align consultants, delivery managers, and finance users with task level time entry, project budgeting, and invoice generation processes. Automation covered timesheet and expense approval flows and project status gating to support consistent services delivery cadence.
Operational coverage spanned services delivery and finance departments, with governance structured around staged rollout, role based access controls, and enforced billing rule templates. Ongoing operational ownership was assigned to services operations and finance to maintain project templates, billing configurations, and timesheet discipline. The narrative centers on system architecture, module configuration, and workflow governance for Oracle Netsuite OpenAir within SpringCM.
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SpringCM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, SpringCM implemented Ruby Live Chat on its website. The deployment positions Ruby Live Chat as the customer-facing conversational layer within the Chatbots and Conversational AI category, providing real-time messaging and lead capture capabilities for sales and customer support functions. The implementation was scoped to the corporate website to instrument inbound customer interactions and to centralize initial engagement workflows for web visitors.
Configured capabilities include live agent handoff, automated greeting and routing logic, visitor context capture, and persistent chat transcripts, reflecting standard Chatbots and Conversational AI functionality. Captured chat records and lead details are retained for downstream customer relationship management and support ticketing workflows, while governance emphasizes scripted conversational templates, escalation rules, and consistent response handling across customer service touchpoints. The rollout centers on operational coverage of customer-facing channels and conversational workflow orchestration to standardize front-line engagement.
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SpringCM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, SpringCM implemented Adobe Connect on its website as an Audio Video and Web Conferencing solution. The deployment uses a cloud hosted Adobe Connect instance surfaced through the SpringCM public site to deliver live webinars and interactive sessions to external audiences. Adobe Connect was configured for branded meeting rooms, persistent virtual classrooms, recording and playback, and standard audio video and screen sharing capabilities.
Configuration focused on web embedding, session scheduling, and attendee registration workflows to support marketing and customer engagement use cases, while administrative controls enforced role based access and content permissions. Operational scope covered customer facing events and product demos, with integration points handled through web embedding and site level authentication flows managed by SpringCM. Governance emphasized scheduled rollout, calendar based session management, and centralized administration of meeting templates and recorded content.
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Collaboration | Collaboration |
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2012 | 2012 |
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SpringCM Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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SpringCM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SpringCM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SpringCM
| First Name | Last Name | Title | Function | Department | Phone | |
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Founder & Chief Executive Officer | CXO | Finance | |
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Founder & Chief Customer Office | CXO | Customer Service | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by SpringCM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SpringCM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SpringCM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SpringCM Technographics
SpringCM is a Media organization based in United States,
with around 130 employees and annual revenues of $15.0 million.
SpringCM operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Ruby Live Chat and Adobe Connect,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Audio Video and Web Conferencing.
SpringCM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ruby and Adobe Systems.
SpringCM recently adopted applications including
Ruby Live Chat in 2021, HubSpot CMS in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SpringCM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SpringCM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SpringCM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.