State of Massachusetts
24 Beacon St., Room 1,
Boston, 2108, MA,
United States
Boston, 2108, MA,
United States
1 617-727-1100
Government
State of Massachusetts Technographics
State of Massachusetts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by State of Massachusetts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 87426 State of Massachusetts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that State of Massachusetts has purchased the following applications: CGI Advantage Financial Management for ERP Financial in 2023, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2014, LexisNexis Time Matters for Legal Time and Billing in 2002 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems State of Massachusetts is running and its propensity to invest more and deepen its relationship with CGI Group , Oracle , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing State of Massachusetts revenues, which have grown to $91.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for State of Massachusetts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
State of Massachusetts Tech Stack and Enterprise Applications
State of Massachusetts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Advantage Financial Management | ERP Financial | ERP | CGI United States | 2023 | 2025 |
In 2023 the State of Massachusetts implemented CGI Advantage Financial Management as its statewide ERP Financial solution, engaging CGI Group with CGI United States as the implementation partner. The deployment targeted centralized finance operations across Commonwealth agencies, establishing a single instance of CGI Advantage Financial Management to standardize financial processes and reporting across the state.
The implementation focused on core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, budgeting and forecasting, cash management, and fixed asset accounting. Configuration work emphasized chart of accounts harmonization, workflow automation for invoice and payment approvals, role based access control, and financial reporting and audit trails that align with public sector accounting requirements.
Operational scope covered treasury and accounting functions, grant and fund accounting, and procurement finance workflows for multiple state departments and agencies. CGI United States led technical delivery and environment provisioning while the project team instrumented integrations and data feeds required for statewide financial transaction processing and consolidated reporting.
Governance and delivery were structured around CGI United States program leadership and internal technical roles where personnel served as Development Manager, Technical Architect, and Lead Designer, planning tasks, reviewing technical designs and code, mentoring junior developers, and managing software delivery to the client. The engagement emphasized controlled release cycles, technical design reviews, and coordinated handoffs to Commonwealth finance teams for operating and maintenance responsibilities.
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ERP Financial | ERP |
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2012 | 2012 |
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State of Massachusetts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Oracle PeopleSoft Absence Management | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2014 | 2014 |
In 2014 the State of Massachusetts implemented UKG Workforce Central Absence Manager, formerly Kronos Workforce Absence Manager, as its Absence and Leave Management solution, replacing Oracle PeopleSoft Absence Management. The deployment targeted Workforce Central Suite versions 8.0 and 8.1 and was implemented to support Department of Corrections time and attendance, statewide HR pay rule alignment, and centralized absence administration.
The implementation configured core UKG Workforce Central Absence Manager modules including Workforce Timekeeper, Accruals, Attendance and Leave, Workforce Integration Manager, Scheduler and Advanced Scheduler, Forecast Manager, Navigator, Device Manager and Data Collection Manager. Work included designing and implementing calculated accruals, complex pay rules, time off request workflows, staffing and bidding setups in TeleStaff, and the configuration of InTouch time clocks and device connectivity, plus upgrade work from 8.0 to 8.1 and application of service packs and patches.
Integrations were explicitly built with SAP time management and payroll, with the project team writing specifications and using Workforce Integration Manager to develop and maintain inbound and outbound interfaces for accruals, person, schedule and pay data. The engagement also integrated UKG analytics and ETL processes with WFC to produce dashboards, cubes and eforms, and included historical data import processes as well as daily employee interfaces between Workforce Central and SAP and ongoing connectivity to TeleStaff for correctional officer scheduling and outbound telephony.
Operational governance and delivery covered requirements gathering, feasibility and impact analysis, user acceptance testing and risk analysis, plus security and access reorganization at multiple levels. The project encompassed system support, change management, troubleshooting with vendor global support, knowledge transfer to management and payroll staff, and creation of configuration best practices and documentation to sustain ongoing Absence and Leave Management operations.
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Benefits Administration | HCM |
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2013 | 2015 |
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Compensation Management | HCM |
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2013 | 2015 |
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Core HR | HCM |
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2000 | 2001 |
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Core HR | HCM |
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1986 | 1986 |
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Employee Experience | HCM |
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2013 | 2015 |
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Learning and Development | HCM |
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2005 | 2005 |
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Onboarding | HCM |
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2014 | 2014 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2013 | 2015 |
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Performance and Goal Management | HCM |
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2005 | 2005 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2013 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2007 | 2007 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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State of Massachusetts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LexisNexis | Legacy | LexisNexis Time Matters | Legal Time and Billing | ERP Services and Operations | n/a | 2002 | 2002 |
In 2002 the State of Massachusetts deployed LexisNexis Time Matters for Legal Time and Billing to support the Department of Labor Relations case management environment. During the audit period DLR used LexisNexis Time Matters as its case management system for managing all nine of its case types and their related workflows, positioning the application as the primary source for case records and operational reporting.
LexisNexis Time Matters was configured to support core case management capabilities including intake, workflow orchestration across multiple case types, and ad hoc query execution. The system’s query and reporting capabilities were used to run ad hoc, monthly, and year to date queries to obtain case management metrics and generate operational reports, integrating case lifecycle tracking with time and billing functional terminology consistent with the Legal Time and Billing category.
Operational integration included collaboration with MassDOT and MBTA database administration teams to generate current data files from multiple applications, explicitly extracting files from InsLaw for MBTA claims and from Time Matters for MassDOT labor relation records. Governance during the audit period emphasized coordinated data extracts and DBA led file generation to feed DLR reporting and metrics, and the implementation covered DLR operational functions for case intake, adjudication, and reporting across the agency.
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State of Massachusetts Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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State of Massachusetts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2015 | 2015 |
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State of Massachusetts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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State of Massachusetts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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State of Massachusetts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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State of Massachusetts Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2023 | 2023 |
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State of Massachusetts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2017 |
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Critical Event Management | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Payment Integrity | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2018 | 2018 |
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State of Massachusetts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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State of Massachusetts Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Workplace & Communications MSP | Managed Services Provider (MSP) |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at State of Massachusetts
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Administrative Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Legislative Payroll Director | Director | Finance | |
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Chief Human Resource Officer | CXO | HR | |
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Deputy Chief Human Resources Officer | CXO | HR | |
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Chief Risk Officer | CXO | Risk | |
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Director of IT | Director | IT | |
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Director of Risk Management | Director | Risk | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by State of Massachusetts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from State of Massachusetts IT executives and key decision makers. This section highlights State of Massachusetts's latest recorded technology evaluations, including Vault Verify for Employment, Income and Experience Verification on 2026-03-30, Fidelity Netbenefits for Benefits Administration on 2026-03-25, and Appian for Robotic Process Automation on 2026-02-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the State of Massachusetts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-30 | State of Massachusetts | Evaluated | Equifax | Vault Verify | Employment, Income and Experience Verification | HCM |
| 2026-03-25 | State of Massachusetts | Evaluated | Fidelity Investments | Fidelity Netbenefits | Benefits Administration | HCM |
| 2026-02-18 | State of Massachusetts | Evaluated | Microsoft | Microsoft Power BI | Analytics and BI | Analytics and BI |
| 2026-02-18 | State of Massachusetts | Evaluated |
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Robotic Process Automation | PaaS |
| 2025-08-19 | State of Massachusetts | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-07-17 | State of Massachusetts | Evaluated |
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Dealership Management | ERP Services and Operations |
| 2025-01-16 | State of Massachusetts | Evaluated |
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Call Center | CRM |
| 2024-10-15 | State of Massachusetts | Evaluated |
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Payroll | HCM |
| 2024-08-06 | State of Massachusetts | Evaluated |
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Portfolio and Investment Management | Investment Management |
| 2024-06-25 | State of Massachusetts | Evaluated |
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Loan Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD State of Massachusetts Technographics
State of Massachusetts is a Government organization based in United States,
with around 87426 employees and annual revenues of $91.03 billion.
State of Massachusetts operates a diverse technology stack with applications such as
CGI Advantage Financial Management, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and LexisNexis Time Matters,
covering areas like ERP Financial, Absence and Leave Management and Legal Time and Billing.
State of Massachusetts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CGI Group, UKG and LexisNexis.
State of Massachusetts recently adopted applications including
CGI Advantage Financial Management in 2023, Mdf eProcurement in 2023 and NWN Carousel Managed Services in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of State of Massachusetts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates State of Massachusetts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete State of Massachusetts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.