ModusLink
2000 Midway Ln,
Smyrna, 37167, TN,
United States
Smyrna, 37167, TN,
United States
1 781-663-5000
Professional Services
ModusLink Technographics
ModusLink Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ModusLink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 ModusLink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ModusLink has purchased the following applications: IFS ERP for ERP Financial in 2012, In-House ATS for Applicant Tracking System in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ModusLink is running and its propensity to invest more and deepen its relationship with IFS , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ModusLink revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ModusLink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ModusLink Tech Stack and Enterprise Applications
ModusLink ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, ModusLink implemented IFS ERP. ModusLink IFS ERP, as an ERP Financial solution, was configured to support the companys supply chain, aftermarket and e-Business operations and to manage production and financial transaction capture across operational sites.
The implementation included configuration of core financials and inventory control alongside production transaction workflows, with functional capability for scheduling daily labor, documenting and maintaining training records, recording defective materials into an online database, and entering daily production totals and UPPH goals. Workflows were established in IFS ERP to capture shop floor transactions and to maintain goal tracking for 5S and continuous improvement activities.
Day-to-day operations reported use of IFS ERP alongside Unitrack Enterprise Resource Planning software, indicating operational interoperability between IFS ERP and Unitrack for shop floor data capture and refurbishment workflows. The deployment supported collaboration with sister company Moduslink/PTS on inspection and refurbishment and covered production and repair processes used in HDTV refurbishment initiatives.
Governance and process controls were implemented to schedule labor against volume, enforce training record retention in the application, and structure QA and repair logging as part of standard operating procedures. Process configuration aligned UPPH and production reporting with financial transaction capture in IFS ERP, centralizing production transaction data to support supply chain, production, quality and aftermarket business functions.
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ERP Financial | ERP |
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2005 | 2005 |
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ERP Financial | ERP |
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2024 | 2025 |
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Payment Processing | ERP |
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2018 | 2018 |
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ModusLink HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, ModusLink deployed an In-House ATS as its Applicant Tracking System to power career site job postings and centralize application intake on its public careers pages, including listings such as Inventory Control Manager. The In-House ATS is presented on ModusLink's website as the primary recruitment intake engine, serving Talent Acquisition and HR functions across the organization.
The implementation emphasized core Applicant Tracking System capabilities, including job requisition creation, career site publishing, applicant intake and resume parsing, candidate status workflows, interview coordination, and offer tracking. Configuration work focused on web-facing job templates and application forms to mirror the corporate careers experience, with automation of notification workflows and candidate lifecycle state transitions to support standardized hiring processes.
Operationally the In-House ATS is embedded into ModusLink's corporate careers site to centralize candidate records and route applicants to hiring managers and recruiting teams. Governance is administered by HR talent acquisition, which controls requisition approvals, candidate ownership and retention policies. The deployment reflects common Applicant Tracking System practices for compliance reporting and standardized recruitment workflow orchestration.
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Benefits Administration | HCM |
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2012 | 2012 |
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Core HR | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2008 | 2008 |
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Recruiting, Applicant Tracking System | HCM |
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2008 | 2008 |
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Time and Attendance | HCM |
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2010 | 2010 |
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ModusLink AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ModusLink deployed Salesforce Chat, formerly Salesforce Live Agent, on its corporate website. This deployment sits squarely in the Chatbots and Conversational AI category and was implemented to support web-based customer service and real-time visitor engagement as part of ModusLink's US service operations.
The implementation focused on standard conversational modules, including an agent console for live interactions, queue and skills-based routing rules, proactive chat invitations, canned responses and template messaging, session transcript capture, and human handoff workflows. Configuration work emphasized chat routing and queue management to ensure continuity between automated sessions and live agents, and the Salesforce Chat application was configured to capture session metadata and transcripts for downstream processing.
Operational integration preserved chat artifacts within the Salesforce platform, mapping transcripts and session data into customer records and support workflows to enable case creation and follow-up. The deployment covered website touchpoints and the contact center frontline, aligning chat routing with support queues and scripted escalation paths.
Governance activities included establishing chat handling procedures, escalation rules, and agent scripting standards, along with phased rollout on web pages to validate routing and response templates. ModusLink Salesforce Chat Chatbots and Conversational AI supports customer service and web engagement functions through persistent session logging and agent orchestration within the Salesforce environment.
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ModusLink Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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ModusLink CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ModusLink IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ModusLink
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP Global Human Resources | VP | HR | |
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CFO | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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SVP Global Human Resources | VP | HR | |
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Director Corporate & IT Finance | Director | IT | |
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Director of Finance | Director | Finance | |
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Senior Vice President of Human Resources | VP | HR | |
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Human Resources Director, Americas | Director | HR | |
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Director, Global HR Operations | Director | HR | |
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Payroll & Benefits Mgr | Manager | HR | |
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Human Resources Director | Director | HR | |
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Director of Finance | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Director of Finance/Regional Controller | Director | Finance | |
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Finance Hub Manager | Manager | Finance | |
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Information Technology Program Director | Director | IT | |
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VP of IT | VP | IT | |
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Manager, IT Services | Manager | IT | |
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Apps Being Evaluated by ModusLink Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ModusLink IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ModusLink digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ModusLink Technographics
ModusLink is a Professional Services organization based in United States,
with around 1500 employees and annual revenues of $300.0 million.
ModusLink operates a diverse technology stack with applications such as
IFS ERP, In-House ATS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
ModusLink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, In-House Applications and Salesforce.
ModusLink recently adopted applications including
Oracle Cloud ERP in 2024, Zoominfo Platform in 2023 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ModusLink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ModusLink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ModusLink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.