Suddenlink Communications
520 Maryville Centre Drive,
St. Louis, 63141, MO,
United States
St. Louis, 63141, MO,
United States
1 877-794-2724
Communications
Suddenlink Communications Technographics
Suddenlink Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Suddenlink Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Suddenlink Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suddenlink Communications has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2009, Acquia Cloud for Web Content Management in 2020, Genesys Cloud CX for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suddenlink Communications is running and its propensity to invest more and deepen its relationship with Oracle , Acquia , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suddenlink Communications revenues, which have grown to $2.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suddenlink Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Suddenlink Communications Tech Stack and Enterprise Applications
Suddenlink Communications ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2009 | 2010 |
In 2009 Suddenlink Communications began deploying Oracle Field Service Cloud (ex TOA ETAdirect) to unify management of its field technicians across its national network. The Field Service Management implementation centralized mobile workforce management and customer communication workflows to support dispatch and customer care functions, leveraging a cloud-native model for technician connectivity and real-time customer ETA communication. The deployment emphasized category-aligned capabilities including automated scheduling and dispatch, ETA notifications and customer messaging, technician mobile applications for on-site job execution, and workforce orchestration to improve appointment adherence. Rollout focused on aligning dispatch, field operations, and customer service processes across Suddenlink's national operations, and the public announcement cited enhanced customer experience and improved scheduling efficiencies as primary outcomes.
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Suddenlink Communications Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquia | Legacy | Acquia Cloud | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Suddenlink Communications deployed Acquia Cloud as its Web Content Management platform to host and operate the public Suddenlink website. Acquia Cloud is referenced as the application delivering the Web Content Management capabilities for the corporate web presence, establishing the relationship Suddenlink Communications Acquia Cloud Web Content Management for external site delivery and editorial operations.
The Acquia Cloud implementation is described in the context of standard Web Content Management patterns, configured to provide environment segregation across development, staging, and production, content authoring and editorial workflows, and automated code deployment pipelines to support release management. Acquia Cloud is presented as the central hosting and orchestration layer for the website, enabling content publishing, site configuration, and platform-level security and performance features consistent with enterprise web CMS deployments.
Operational ownership is positioned with digital, marketing, and web operations teams, with governance centered on editorial approvals and staged environment promotion workflows common to Web Content Management rollouts. The implementation narrative focuses on hosting and content operations for the Suddenlink public site and emphasizes Acquia Cloud as the platform managing content lifecycle, deployment pipelines, and site administration.
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Suddenlink Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | Genesys | 2015 | 2015 |
In 2015 Suddenlink Communications implemented Genesys Cloud CX to modernize its Call Center capabilities. The deployment targeted the companys customer care and contact center operations, consolidating voice and digital contact handling on a cloud-native contact center platform.
Genesys Cloud CX was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, computer telephony integration, omnichannel routing for voice and digital channels, call recording, and reporting and analytics. Configuration work focused on agent desktop workflows, queue design, routing profiles, and real time and historical reporting to support contact handling and quality monitoring.
Genesys served as the implementation partner for the rollout, delivering the cloud-hosted architecture and implementation services. Governance was established to standardize routing rules, agent role based administration, quality assurance workflows, and phased activation across contact center teams, aligning operational processes to the capabilities of Genesys Cloud CX.
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Suddenlink Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Suddenlink Communications PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Suddenlink Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Suddenlink Communications CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Suddenlink Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Operations | Director | Finance | |
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Field Operations Manager | Manager | Finance | |
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Vice President of Operations | VP | Operations | |
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Director of Operations - Texas and Oklahoma | Director | Finance | |
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Field Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Suddenlink Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Suddenlink Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Suddenlink Communications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Suddenlink Communications Technographics
Suddenlink Communications is a Communications organization based in United States,
with around 3500 employees and annual revenues of $2.33 billion.
Suddenlink Communications operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), Acquia Cloud and Genesys Cloud CX,
covering areas like Field Service Management, Web Content Management and Call Center.
Suddenlink Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Acquia and Genesys.
Suddenlink Communications recently adopted applications including
Adobe Experience Cloud in 2021, Hotjar in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Suddenlink Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Suddenlink Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Suddenlink Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.