Summit County, OH
Ohio Building - 8th Floor 175 South Main Street,
Akron, 44308, OH,
United States
Akron, 44308, OH,
United States
1 330-202-3009
Government
Summit County, OH Technographics
Summit County, OH Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Summit County, OH and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2730 Summit County, OH employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Summit County, OH has purchased the following applications: BenXpress Benefits for Benefits Administration in 2023, Tyler Munis ERP for Government ERP in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Summit County, OH is running and its propensity to invest more and deepen its relationship with BenXpress , Avenu Insights & Analytics , KnowBe4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Summit County, OH revenues, which have grown to $673.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Summit County, OH intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Summit County, OH Tech Stack and Enterprise Applications
Summit County, OH HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BenXpress | Legacy | BenXpress Benefits | Benefits Administration | HCM | n/a | 2023 | 2023 |
In 2023, County Of Summit United States implemented BenXpress Benefits to manage employee benefits enrollment and to collect dependent eligibility documentation as part of its HR and benefits processes in Ohio. BenXpress Benefits is used as the county's Benefits Administration application and is the mandated channel for employees to complete open enrollment and to submit dependent documentation according to county instructions. The deployment emphasizes web-based enrollment workflows and document upload capabilities to support benefits elections and eligibility verification.
The implementation centers on enrollment and dependent documentation upload modules, configured to centralize election capture, benefits plan selections, and storage of eligibility artifacts within the BenXpress Benefits environment. Operational coverage is county human resources and benefits staff supporting employees across Summit County Ohio, with employees directed to use BenXpress for enrollment and dependent verification tasks. Governance is enforced through county guidance that requires submission through the application, aligning HR benefits processes to system-driven enrollment and documentation workflows.
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Compensation Management | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2008 | 2008 |
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Summit County, OH ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Summit County, OH implemented Tyler Munis ERP as its Government ERP platform to support centralized county financial and administrative operations. The deployment was positioned to serve county fiscal functions at scale for an organization of roughly 2,730 employees, with operational governance routed through the county fiscal office and administrative leadership.
Tyler Munis ERP was configured to provide core municipal ERP capabilities, including general ledger, accounts payable, accounts receivable, budgeting and forecasting, procurement and purchasing, fixed asset management, tax and treasury functions, and human capital management with payroll processing. Configuration work emphasized workflow automation for approval chains, role-based access for financial controls, and consolidated financial reporting to meet statutory compliance and audit requirements.
In 2023 Summit County recorded multiple subscription agreements that include several contracts with Tyler Technologies, indicating a sustained vendor relationship. Those Tyler Technologies subscriptions executed in 2023 are structured as annual payments under SBITA accounting and include contract terms of 2 years ending 2024, 5 years ending 2027, and 9 years ending 2031. The county also recorded concurrent 2023 subscriptions with other vendors such as CDW-G, Dell, and third party security and delivery providers, all documented with commencement and end dates and annual payment methods.
Governance of the Tyler Munis ERP program reflects multi-year vendor contracting and annual payment budgeting, with subscription term staggering used to align support, maintenance, and procurement cycles. Rollout and ongoing operations are managed within county finance and administrative workflows, with configuration and policy controls focused on financial governance, audit readiness, and multi-year budget planning.
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Summit County, OH AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Summit County, OH Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Summit County, OH Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2017 | 2017 |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Summit County, OH CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2024 | 2024 |
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Citizen Engagement | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2025 | 2025 |
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Summit County, OH ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Summit County, OH PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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Geographic Information System | PLM and Engineering |
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2025 | 2025 |
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Summit County, OH PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Summit County, OH IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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Summit County, OH CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Summit County, OH
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Human Resources | Director | HR | |
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Deputy Director of Human Resources | Director | HR | |
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Director of Finance & Budget | Director | Finance | |
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Chief of Staff | CXO | Finance | |
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Assistant Director at Summit County Office of Information Technology | Director | IT | |
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Deputy Director of Human Resources | Director | HR | |
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Senior Administrator at County of Summit, OH | Non Manager | Operations | |
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Information Technology Business Analyst | Director | IT | |
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Emergency Management Director | Director | Operations | |
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Apps Being Evaluated by Summit County, OH Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Summit County, OH IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Summit County, OH digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Summit County, OH Technographics
Summit County, OH is a Government organization based in United States,
with around 2730 employees and annual revenues of $673.0 million.
Summit County, OH operates a diverse technology stack with applications such as
BenXpress Benefits, Tyler Munis ERP and Hubspot Live Chat,
covering areas like Benefits Administration, Government ERP and Chatbots and Conversational AI.
Summit County, OH has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BenXpress, Tyler Technologies and HubSpot.
Summit County, OH recently adopted applications including
Mouseflow in 2020, Esri Arcgis in 2018 and Tyler Munis ERP in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Summit County, OH’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Summit County, OH’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Summit County, OH technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.