Sumner County
355 N Belvedere Dr N,
Gallatin, 37066, TN,
United States
Gallatin, 37066, TN,
United States
1 615-452-3604
Government
Sumner County Technographics
Sumner County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sumner County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4819 Sumner County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sumner County has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, Caliber CAD NG for Computer Aided Dispatch in 2024, Kentico Xperience CMS for Web Content Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sumner County is running and its propensity to invest more and deepen its relationship with UKG , Caliber Public Safety , Kentico Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sumner County revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sumner County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sumner County Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016 Sumner County implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management platform. The deployment was executed to provide centralized timekeeping and attendance capture, and assistance during implementation focused on the Kronos time keeping system to maintain attendance for over five thousand employees.
Configuration emphasis was placed on core time and attendance modules, pay rule enforcement, supervisor exception handling, and employee self-service capabilities consistent with Workforce Management implementations. The UKG Workforce Central implementation aligned time entry workflows with county payroll cycles and included configuration of audit trails and timezone and shift rules necessary for public sector scheduling and compliance.
Operational coverage extended across county departments, where the system standardized attendance data used by human resources and payroll processes. Governance workstreams established supervisor approval workflows, policy-driven time rule enforcement, and centralized administration for ongoing attendance maintenance, with implementation assistance documented for operational support and handover.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Caliber Public Safety | Legacy | Caliber CAD NG | Computer Aided Dispatch | ERP Services and Operations | n/a | 2024 | 2025 |
In 2024 Sumner County Emergency Communications District implemented Caliber CAD NG as its Computer Aided Dispatch platform, deploying Caliber CAD NG alongside Caliber Mobile and Caliber Online RMS to modernize emergency communications and field resource management. The deployment targeted consolidation of dispatch, mobile data, and records workflows across 24 partner agencies in Sumner County, Tennessee, aligning emergency call handling with field unit coordination.
Caliber CAD NG was configured to provide core Computer Aided Dispatch functionality including call intake orchestration, unit assignment and status tracking, and dispatcher situational awareness enhancements. Caliber Mobile extended mobile resource location and messaging to field units while Caliber Online RMS centralized incident capture and records workflows, with the implementation designed to maintain shared incident context and synchronized status across dispatch, mobile, and records activities.
The program followed a 14 month implementation timeline with extensive training and on site support, and included a concentrated post go live support window during which Caliber assisted on more than 3,000 calls in the initial days after go live. Operational coverage was focused on the Emergency Communications District and its 24 partner agencies, consolidating emergency communications routing and field resource management across county public safety units.
Governance emphasis included dispatcher and field user training, staged rollouts, and vendor supported on site operational support to stabilize call handling and interagency procedures. The deployment delivered improved situational awareness and multi agency interoperability as noted by the Emergency Communications District during the initial support period.
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Computer Aided Dispatch | ERP Services and Operations |
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2024 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kentico Software | Legacy | Kentico Xperience CMS | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Sumner County implemented Kentico Xperience CMS on its public website sumnertn.org. Kentico Xperience CMS, deployed as the county's Web Content Management platform, was configured to handle page composition, structured content authoring, template-driven layouts, media asset management, and staged publishing workflows for the public-facing site.
The implementation centered on centralized content models and role based authoring to enable departmental contributors to create and maintain pages while preserving approval chains and publish controls. Operational coverage is the county public web estate, supporting communications and constituent-facing services through site-level content management, template reuse, and content delivery orchestration. Governance practices documented include editorial roles, approval workflows, and content lifecycle controls aligned to the Web Content Management deployment.
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Web Content Management | Content Management |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2026 | 2026 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sumner County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sumner County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sumner County IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sumner County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sumner County Technographics
Sumner County is a Government organization based in United States,
with around 4819 employees and annual revenues of $2.00 billion.
Sumner County operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Caliber CAD NG and Kentico Xperience CMS,
covering areas like Workforce Management, Computer Aided Dispatch and Web Content Management.
Sumner County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Caliber Public Safety and Kentico Software.
Sumner County recently adopted applications including
SolarWinds Service Desk in 2026, Caliber CAD NG in 2024 and Caliber Records Management in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sumner County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sumner County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sumner County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.