Wellesley Hills, 2481, MA,
United States
Sun Life United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sun Life United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8500 Sun Life United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sun Life United States has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, In-House Absence Management for Absence and Leave Management in 2021, IBM Netezza Data Warehouse for Data Warehouse in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sun Life United States is running and its propensity to invest more and deepen its relationship with SAP , In-House Applications , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sun Life United States revenues, which have grown to $9.57 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sun Life United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House Absence Management | Absence and Leave Management | HCM | Fineos | 2021 | 2021 |
In 2021, Sun Life United States launched an In-House Absence Management application in the Absence and Leave Management category. The in-house application centralizes paid and unpaid leave processing and is positioned as an HR and benefits focused absence and disability management capability serving multi-state operations in the United States.
The In-House Absence Management solution implements claimant intake and case management workflows, coordinated absence and disability management processes, an embedded rules capability for federal and state leave including FMLA and PFML, and compliance reporting for multi-state employers. The solution provides a single claimant experience intended to streamline HR and benefits team interactions and consolidate leave entitlement and documentation handling.
Architecturally the deployment is an in-house application powered by the FINEOS IDAM platform, with Fineos listed as the platform partner in the implementation. The configuration centralizes statutory leave logic and compliance reporting within the FINEOS IDAM integration layer, enabling consistent business rules and reporting across jurisdictions. The integration with FINEOS IDAM is used to deliver absence lifecycle orchestration and disability claim coordination.
Design and rollout were informed by employer and employee feedback to optimize user experience and operational workflows for HR and benefits teams. Operational coverage explicitly targets United States multi-state clients and the HR and benefits functions that manage leave and disability. Governance focuses on centralized claimant processing, rules administration, and consolidated compliance reporting workflows.
The implementation improved employer and employee experience and enhanced compliance reporting for multi-state clients, outcomes identified in the deployment announcement. Sun Life United States operates the In-House Absence Management application as its internally managed Absence and Leave Management capability.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Netezza Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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