Sun Life Malaysia
338, Jalan Tuanku Abdul Rahman, Chow Kit,
Kuala Lumpur, 50100,
Malaysia
Kuala Lumpur, 50100,
Malaysia
60 3 2612 3600
Insurance
Sun Life Malaysia Technographics
Sun Life Malaysia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sun Life Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Sun Life Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sun Life Malaysia has purchased the following applications: KaiZenHR Enterprise for Payroll, Core HR in 2017, IBM BPM Standard for Business Process Management in 2018, Clare.AI for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sun Life Malaysia is running and its propensity to invest more and deepen its relationship with KaiZenHR Sdn Bhd , Jobstreet , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sun Life Malaysia revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sun Life Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sun Life Malaysia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KaiZenHR Sdn Bhd | Legacy | KaiZenHR Enterprise | Payroll, Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Sun Life Malaysia implemented KaiZenHR Enterprise to manage Payroll,Core HR processes across its Malaysia HR organization. The deployment supported the insurer's HR operations for roughly 600 employees and was observed in operational use at the Kuala Lumpur office.
Operational modules and day to day capabilities that were in use included applicant tracking and resume workflow management, interview scheduling and candidate communication, onboarding case tracking, and training management. Training attendance was keyed directly into KaiZenHR Enterprise, demonstrating the system's learning management and employee record capabilities alongside core personnel data management.
The implementation centralized hiring workflows by routing resumes and status updates through the KaiZenHR Enterprise platform and formalized interview coordination and candidate guidance within system-driven processes. Onboarding steps and training administration were tracked in the application, positioning the platform as the primary repository for recruitment to new hire lifecycle activities and employee training records.
Governance and operational coverage focused on HR functional ownership, with HR staff managing candidate flow, interview logistics, onboarding handoffs, and training attendance entry. KaiZenHR Enterprise served as the operational system for recruitment, onboarding, and training workflows within Sun Life Malaysia's HR function, consistent with Payroll,Core HR category capabilities.
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Talent Sourcing | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM BPM Standard | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Sun Life Malaysia deployed IBM BPM Standard for Business Process Management to centralize process orchestration for New Business and Underwriting across Life and Takaful product lines. The IBM BPM Standard implementation served as the core process engine and workflow layer to standardize end to end case progression, decision routing, and task management across underwriting and sales intake.
The implementation focused on category aligned capabilities common to Business Process Management, including process modeling and orchestration, automated workflow routing, human task lists, business rule execution, and SLA monitoring. Configuration work emphasized New Business intake flows and Underwriting case management, with forms and process variants to support Life and Takaful product specific underwriting rules and exception paths.
Integrations were aligned with existing insurance operational touchpoints, with documented interfaces to Life 400 and the Agency Management System, and linkage to Aetins payroll for HR and payroll touchpoints as part of operational handoffs. Operational coverage targeted underwriting, new business operations, agency operations, and IT support teams within Sun Life Malaysia, with the IBM BPM Standard platform providing the canonical workflow and audit trail for cross functional processes.
Governance and rollout were managed under a single lead project manager model, with responsibilities for client relationship, project planning and controls, project financials, change management, risk management, contract oversight, resource scheduling, project tracking, and quality assurance. Agile delivery was supported by a Scrum Master role that coached the development team on Scrum practices, facilitated backlog grooming with Product Owner and Business Analyst, removed impediments, and promoted transparency and team based problem solving during iterative releases.
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Insurance ERP | ERP Services and Operations |
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2012 | 2012 |
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clare.AI | Legacy | Clare.AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2012 | 2012 |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2012 | 2012 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sun Life Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sun Life Malaysia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sun Life Malaysia Technographics
Sun Life Malaysia is a Insurance organization based in Malaysia,
with around 600 employees and annual revenues of $100.0 million.
Sun Life Malaysia operates a diverse technology stack with applications such as
KaiZenHR Enterprise, IBM BPM Standard and Clare.AI,
covering areas like Payroll, Core HR, Business Process Management and Chatbots and Conversational AI.
Sun Life Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as KaiZenHR Sdn Bhd, IBM and Clare.AI.
Sun Life Malaysia recently adopted applications including
Zendesk Service in 2023, Clare.AI in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sun Life Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sun Life Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sun Life Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.