Superior Food Services
33 - 59 Clarinda Road,,
Oakleigh, 3167, VIC,
Australia
Oakleigh, 3167, VIC,
Australia
61 3 9538-0800
Distribution
Superior Food Services Technographics
Superior Food Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Superior Food Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 950 Superior Food Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Superior Food Services has purchased the following applications: Pronto XI ERP for ERP Financial in 2016, Mitrefinch Time and Attendance for Time and Attendance in 2014, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Superior Food Services is running and its propensity to invest more and deepen its relationship with Pronto Software , Advance Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Superior Food Services revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Superior Food Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Superior Food Services Tech Stack and Enterprise Applications
Superior Food Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pronto Software | Legacy | Pronto XI ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Superior Food Services implemented Pronto XI ERP as its primary ERP Financial platform supporting distribution operations across Australia and a headcount of approximately 950 employees. The deployment established Pronto XI ERP as the central transactional and financial system for accounts, inventory, order-to-cash and procurement processes within the business.
The implementation encompasses core functional modules including Accounts Receivable, Accounts Payable, General Ledger, Inventory, Sales Orders, Purchase Orders, and Warehouse Management System, with an internal administrator responsible for module configuration, functional support, troubleshooting, and documentation of customisations. System administration work explicitly includes user access provisioning, periodic account audits, onboarding and offboarding workflows, and maintaining standard operating procedures tied to Pronto XI ERP usage.
Operational integration extends to projects involving web and mobility platforms and Microsoft products, indicating Pronto XI ERP is used alongside cloud and on-premises Microsoft stacks and is part of broader digital workflows. Support is delivered nationally, with service requests routed through a company helpdesk where tickets are logged, triaged, and actioned to maintain continuous operational coverage.
Governance is driven by formal change request processes, from initial documentation through deployment, and by an internal Pronto ERP Administrator who manages upgrade projects, historical and future customisations, and enforces company policy on usage. Day-to-day governance emphasizes help desk SLAs, end user training and guidance in correct module use, aggressive triage during peak periods, and maintenance of systems documentation to ensure controlled configuration and change management.
|
Superior Food Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Advance Systems | Legacy | Mitrefinch Time and Attendance | Time and Attendance | HCM | n/a | 2014 | 2014 |
In 2014, Superior Food Services deployed Mitrefinch Time and Attendance to centralize timekeeping and support payroll processing. The implementation positioned Mitrefinch Time and Attendance as the operational time capture and rostering engine within the company's payroll and workforce management stack.
Configuration work focused on award and EBA interpretation to support casual employees, rostered and shift work, and weekly end-to-end payroll processing workflows. Functional coverage included time capture, roster management, leave application processing, superannuation contribution handling, preparation of payroll-related reports on weekly, monthly and quarterly cadences, and production of separation certificates.
The Mitrefinch Time and Attendance install was rolled out across some branch sites and operated alongside the company payroll system Pronto XI, with timekeeping feeds and reconciliations between Mitrefinch Time and Attendance and Pronto XI to produce pay runs. Operational ownership spanned payroll and HR teams, with close coordination with the WorkCover Co-ordinator to administer weekly WorkCover payments and to investigate and resolve payroll queries.
Governance and operating procedures emphasized regular reconciliations of weekly, monthly and end of year payments, a repeatable payroll query resolution process, and mechanisms for ad hoc reporting and duties. Control points included award/EBA configuration rules, leave approval workflows, and scheduled reporting to ensure consistent payroll processing across sites.
|
Superior Food Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Superior Food Services implemented Microsoft 365. Microsoft 365 is being used as the organization's core Collaboration platform and is observable on the company's public website, confirming cloud service adoption for external facing content or embedded productivity links.
The deployment leverages standard Microsoft 365 capabilities including Exchange Online for email and calendaring, SharePoint Online for intranet and document management, Microsoft Teams for chat and meetings, and OneDrive for file sync and personal storage. These functional modules enable collaboration workflows, content sharing, and meeting orchestration across corporate teams.
Operational scope covers the Australian distribution business with an employee base of approximately 950, supporting corporate communications, sales coordination, and distribution center coordination. The presence on the public website suggests the tenant is surfaced for staff engagement or public content integration.
Governance and administration align with mid market Microsoft 365 implementations, using a centralized tenant model to manage user provisioning, access controls, and platform configuration while applying security and compliance controls across Exchange, SharePoint, Teams, and OneDrive. Rollout and lifecycle management are typically organized by department to align collaboration policies with operational needs.
|
Superior Food Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
Superior Food Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
Superior Food Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Superior Food Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Superior Food Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
National HR & Recruitment Manager | Manager | HR | |
|
|
|
National Human Resources Manager | Manager | HR | |
|
|
|
National Business Systems Manager | Manager | IT | |
|
|
|
COO | CXO | Operations | |
|
|
|
Chief Executive Officer | CXO | Operations | |
|
|
|
General Manager | Director | Operations | |
|
|
|
Application Manager - ERP | Manager | IT | |
|
|
|
Operations Manager | Manager | Operations | |
|
Apps Being Evaluated by Superior Food Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Superior Food Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Superior Food Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Superior Food Services Technographics
Superior Food Services is a Distribution organization based in Australia,
with around 950 employees and annual revenues of $125.0 million.
Superior Food Services operates a diverse technology stack with applications such as
Pronto XI ERP, Mitrefinch Time and Attendance and Microsoft 365,
covering areas like ERP Financial, Time and Attendance and Collaboration.
Superior Food Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pronto Software, Advance Systems and Microsoft.
Superior Food Services recently adopted applications including
Microsoft Azure Cloud Services in 2021, Atlassian Jira Service Desk in 2020 and Telerik Sitefinity CMS in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Superior Food Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Superior Food Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Superior Food Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.