Support Revolution
5-6 Rivermead,
Thatcham, RG19 4EP,
United Kingdom
Thatcham, RG19 4EP,
United Kingdom
44 33 0123-3226
Professional Services
Support Revolution Technographics
Support Revolution Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Support Revolution and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34 Support Revolution employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Support Revolution has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016, Zoominfo Platform for Account Based Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Support Revolution is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Support Revolution revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Support Revolution intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Support Revolution Tech Stack and Enterprise Applications
Support Revolution AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Support Revolution deployed Tawk.to as an on-site conversational support channel. Support Revolution implemented Tawk.to on its public website as a Chatbots and Conversational AI application to handle customer-facing support and service workflows for its small professional services firm, providing a live messaging interface for web visitors.
The Tawk.to implementation focused on the web-embedded chat widget and agent console, with configuration aligned to Chatbots and Conversational AI functional terminology such as live chat, canned responses, visitor monitoring, and chat transcript capture. Integration work consisted of embedding the Tawk.to script in site pages and provisioning agent access to the Tawk.to dashboard, centralizing inbound chat interactions within the customer support function and establishing access controls and basic chat governance for transcript management.
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Support Revolution Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Support Revolution deployed Microsoft 365 as its Collaboration platform, and the company is noted as using Microsoft 365 on their website. The deployment aligns with the firm size of 34 employees in the professional services sector and positions Microsoft 365 as the primary Collaboration application for both client-facing and internal communication workflows.
The Microsoft 365 implementation includes standard Collaboration capabilities such as cloud email, document libraries and intranet content via SharePoint Online, file synchronization and personal storage through OneDrive, and real-time communication via Teams. Configuration appears focused on unified content management and team collaboration, with tenant-level settings and mailbox provisioning consistent with a single-tenant SaaS subscription model.
Operational coverage spans core business functions including client services, operations, and internal collaboration, with Microsoft 365 used to present and manage content on the company website in addition to supporting day to day email and document workflows. Identity and access are organized through the platform native identity services to centralize user provisioning and access control across devices and office workflows.
Governance and administration are proportionate to a small professional services firm, centralized through the Microsoft 365 admin controls, with role-based access and policy configuration used to manage document sharing and external collaboration. The narrative reflects a compact, cloud-first Collaboration deployment where Microsoft 365 is the primary application supporting Support Revolution business communication and content management.
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Collaboration | Collaboration |
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2022 | 2022 |
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Support Revolution CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023 Support Revolution deployed Zoominfo Platform as its Account Based Marketing application on its website. The Zoominfo Platform is embedded in customer-facing pages to surface account signals and enable targeted account engagement workflows for a UK professional services firm with a 34-person staff.
The implementation leverages Zoominfo Platform capabilities common to Account Based Marketing, including firmographic enrichment, contact data and intent signals, list building, and web-to-account mapping to drive account-level segmentation and outbound prospecting. Zoominfo Platform is used to populate marketing segments and refine target account lists, with configuration focused on site-level data capture and enrichment rather than enterprise integration.
Operational ownership sits with the marketing and sales functions, who manage segmentation, contact enrichment rules, and campaign targeting on the website. Governance emphasizes iterative adjustments to segmentation and enrichment settings to keep account datasets current, aligned to professional services engagement models and small-team operational practices.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Support Revolution IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Support Revolution
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Support Revolution Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Support Revolution IT executives and key decision makers. This section highlights Support Revolution's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2026-03-12, Oracle PeopleSoft ERP for ERP Financial on 2026-03-05, and Oracle Peoplesoft Employee Self Service for Employee Self Service on 2026-03-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Support Revolution digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Support Revolution Technographics
Support Revolution is a Professional Services organization based in United Kingdom,
with around 34 employees and annual revenues of $2.0 million.
Support Revolution operates a diverse technology stack with applications such as
Tawk.to, Microsoft 365 and Zoominfo Platform,
covering areas like Chatbots and Conversational AI, Collaboration and Account Based Marketing.
Support Revolution has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Microsoft and Zoominfo.
Support Revolution recently adopted applications including
Zoominfo Platform in 2023, Slack Connect in 2022 and Salesforce Marketing Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Support Revolution’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Support Revolution’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Support Revolution technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.