Handelsbanken
Kungstrsdgsrdsgatan 2,
Stockholm, 106 70,
Sweden
Stockholm, 106 70,
Sweden
46 8 406-6900
Banking and Financial Services
Handelsbanken Technographics
Handelsbanken Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Handelsbanken and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12030 Handelsbanken employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Handelsbanken has purchased the following applications: Benify Benefits for Benefits Administration in 2021, IDEMIA GREENPAY for Card Personalization in 2021, Questback CX Management for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Handelsbanken is running and its propensity to invest more and deepen its relationship with Benify , Microsoft , IDEMIA or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Handelsbanken revenues, which have grown to $4.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Handelsbanken intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Handelsbanken Tech Stack and Enterprise Applications
Handelsbanken HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, Handelsbanken deployed Benify Benefits on its website. Benify Benefits is used by Handelsbanken for Benefits Administration to provide an employee-facing platform for benefits information and enrollment. The deployment is surfaced via the corporate website so employees access benefits services through a centralized online entry point.
The Benify Benefits implementation at Handelsbanken leverages standard Benefits Administration capabilities, including a benefits catalog, employee self-service enrollment, eligibility rule configuration, and lifecycle communications to support open enrollment and ongoing elections. Configuration emphasizes consolidated benefits information and enrollment workflows to reduce fragmentation of benefits content across internal channels.
Operationally the platform supports Handelsbanken's HR and benefits administration functions for a workforce of 12,030 employees in Sweden. The website-hosted Benify Benefits instance functions as the primary touchpoint for plan selection and employee communications, aligning benefits administration with HR-managed processes.
Governance is organized around HR-led configuration and enrollment workflow management, with the Benify Benefits deployment integrated into Handelsbanken's public web presence to ensure employee access. The narrative reflects a focused implementation of Benify Benefits for Benefits Administration serving core HR and benefits processes.
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Talent Sourcing | HCM |
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2016 | 2016 |
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Handelsbanken ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IDEMIA | Legacy | IDEMIA GREENPAY | Card Personalization | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Handelsbanken contracted IDEMIA GREENPAY to deliver Card Personalization as an outsourced service, aligning card issuance and personalization under IDEMIA’s platform. The engagement positions IDEMIA GREENPAY as the bank’s primary personalization application to address evolving market trends and enable future customer-facing digital services.
The implementation centers on physical card personalization and card manufacturing capabilities, with IDEMIA adopting Lazer-Pro techniques to convert all of Handelsbanken’s embossed cards. IDEMIA GREENPAY also extends into digital service capabilities, including mobile identity enabled customer on-boarding flows to activate cards and secure customer authentication by tapping the card on a phone, combining personalization with tokenization-ready workflows and personalization automation.
Operational scope covers Handelsbanken’s card issuance lifecycle and touches payments development and customer service functions, with IDEMIA positioned as a one-stop shop for current and future card needs. Integrations are defined around Handelsbanken’s customer on-boarding and mobile activation processes, linking physical personalization outputs with online activation and authentication pathways.
Governance is structured around an outsourcing model where IDEMIA assumes responsibility for card personalization production and related digital services, and rollout begins with the conversion of embossed cards to Lazer-Pro production techniques. Handelsbanken explicitly framed the engagement around quality and future-proof services, and IDEMIA will provide both card manufacturing and personalization operations alongside the stated digital identity capabilities.
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Handelsbanken CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Questback | Legacy | Questback CX Management | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Handelsbanken implemented Questback CX Management in the Customer Experience category, adopting targeted feedback tooling across customer-facing operations. The rollout was intentionally concise, supported by an initial workshop and ongoing daily support from Questback experts, which accelerated user adoption and made configuration of questionnaires and the user panel straightforward for staff.
Questback CX Management was configured to deliver recurring customer check-ins rather than a single annual survey, leveraging questionnaires and a user panel to capture episodic feedback. Functional capabilities implemented include customer survey orchestration, panel management, and direct routing of primary customer responses to the individual responsible for that customer, enabling manager and employee-level follow up.
Operational coverage focused on sales teams and customer-facing employees, providing organizational visibility into sales performance and customer-bank relations. Governance and process changes emphasized a new way of working with customer feedback, with workflows that assign feedback to the accountable employee and integrate regular feedback checkpoints into routine customer management practices.
The implementation produced clearer insight into how sales teams perform and how customers perceive services, and it created opportunities for individual performance improvement through direct feedback loops. The transition and ongoing handling of the new tools were reported as smooth and manageable due to Questback’s expert-led workshops and daily support.
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Customer Experience | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Handelsbanken TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2019 |
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Handelsbanken IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Handelsbanken
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Handelsbanken Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Handelsbanken IT executives and key decision makers. This section highlights Handelsbanken's latest recorded technology evaluations, including Finastra Misys FusionBanking Midas for Core Banking on 2026-02-02, OneSumX for Risk Management on 2025-08-27, and OneStream XF for EPM on 2025-02-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Handelsbanken digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Handelsbanken Technographics
Handelsbanken is a Banking and Financial Services organization based in Sweden,
with around 12030 employees and annual revenues of $4.71 billion.
Handelsbanken operates a diverse technology stack with applications such as
Benify Benefits, IDEMIA GREENPAY and Questback CX Management,
covering areas like Benefits Administration, Card Personalization and Customer Experience.
Handelsbanken has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benify, IDEMIA and Questback.
Handelsbanken recently adopted applications including
Benify Benefits in 2021, IDEMIA GREENPAY in 2021 and Rackspace Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Handelsbanken’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Handelsbanken’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Handelsbanken technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.