AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

SwiftKey Tech Stack and Enterprise Applications

SwiftKey ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP n/a 2012 2012
In 2012, SwiftKey implemented Oracle NetSuite ERP, an ERP Financial application, to consolidate its finance and accounting operations. The deployment focused on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, fixed asset accounting, and financial reporting. Oracle NetSuite ERP was configured to centralize the chart of accounts, standardize period close workflows, and enforce role based access controls for finance teams. The implementation used a cloud native SaaS deployment model consistent with Oracle NetSuite ERP, with configuration attention to multi entity bookkeeping and retail revenue accounting. Operational scope covered corporate finance, accounting, and procurement functions across SwiftKey, with governance established through standardized financial controls and month end close procedures. The narrative documents SwiftKey Oracle NetSuite ERP ERP Financial alignment with finance and accounting business functions.
SwiftKey CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2014 2014
In 2014 SwiftKey implemented Zendesk Service to provide Customer Support directly on its website. The Zendesk Service deployment was embedded into the public site as the primary web-facing support channel to capture inquiries, create support tickets and present self-service content. Configuration emphasized standard Customer Support capabilities including ticketing, case management, a web support widget and knowledge base workflows to enable triage and routing to the customer support team. Operational scope targeted the customer service organization supporting SwiftKey's retail user base, with governance centered on ticket workflow rules and role-based routing to manage incoming web-originated requests.
SwiftKey IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2015 2015
In 2015, SwiftKey deployed Amazon EC2 to host its public website and customer facing services. The implementation uses Amazon Web Services infrastructure and is classified under Application Hosting and Computing Services. SwiftKey configured Amazon EC2 compute instances to run its web application processes, provisioning virtual machine instances and standard operating system images to align capacity with traffic and development needs. Configuration work emphasized instance lifecycle management, capacity sizing, and automated provisioning workflows typical of an application hosting and computing environment. Amazon EC2 functions as the primary compute layer for the SwiftKey website. Operational ownership sits with SwiftKey engineering and web operations teams who manage instance provisioning, access control, patching, and deployment orchestration. Governance focused on cloud account controls and runtime orchestration to support continuous delivery of site updates. The deployment is specific to the SwiftKey website within the companys AWS footprint.
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2015 2015
SwiftKey CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at SwiftKey

First Name Last Name Title Function Department Email Phone
Co-founder, CTO CXO Finance
CEO, Co-Founder CXO Finance
Director of IT Director IT

Apps Being Evaluated by SwiftKey Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SwiftKey IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SwiftKey digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD SwiftKey Technographics
SwiftKey is a Retail organization based in United Kingdom, with around 170 employees and annual revenues of $17.0 million.
SwiftKey operates a diverse technology stack with applications such as Oracle NetSuite ERP, Zendesk Service and Amazon EC2, covering areas like ERP Financial, Customer Support and Application Hosting and Computing Services.
SwiftKey has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Zendesk and Amazon Web Services (AWS).
SwiftKey recently adopted applications including Fortra Agari Phishing Defense in 2020, Microsoft Azure Cloud Services in 2019 and Amazon EC2 in 2015, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SwiftKey’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates SwiftKey’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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