Talkdesk
120 Hawthorne Ave,
Palo Alto, 94301, CA,
United States
Palo Alto, 94301, CA,
United States
1 844-332-2859
Professional Services
Talkdesk Technographics
Talkdesk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Talkdesk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Talkdesk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Talkdesk has purchased the following applications: Coupa Expense for Expense Management in 2016, Zoom for Audio Video and Web Conferencing in 2020, PathFactory Intelligent Content Platform for Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Talkdesk is running and its propensity to invest more and deepen its relationship with Coupa Software , Zuora , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Talkdesk revenues, which have grown to $290.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Talkdesk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Talkdesk Tech Stack and Enterprise Applications
Talkdesk ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Expense | Expense Management | ERP | n/a | 2016 | 2016 |
In 2016, Talkdesk implemented Coupa Expense to establish a centralized Expense Management capability. Coupa Expense was provisioned to standardize employee expense reporting, approvals, and policy enforcement across the organization.
The implementation prioritized configuration of the Coupa Expense module, including expense policy rules, receipt capture, workflow based approvals, automated expense reporting, and role based permissioning. The Business Systems team served as the SME for ongoing administration, first level end user support, and technical troubleshooting to maintain SLA driven incident resolution.
Integrations tied Coupa Expense into the broader financial and travel technology stack, with explicit connections to Egencia for travel bookings and NetSuite for financial posting and month end and quarter end close alignment, supporting accrual reporting requirements. Operational coverage extended to a global workforce and included localization considerations for international expense workflows.
Governance and controls were built into the deployment, enforcing SOX and ITCG control frameworks, documenting change control for production deployments, and maintaining quarterly reviews of user access and segregation of duties conflicts. The implementation also embedded close coordination with procurement and accounts payable processes to ensure aligned financial operations.
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Subscription and Recurring Billing | ERP |
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2020 | 2020 |
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Talkdesk Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Talkdesk implemented Zoom on its public website to provide real time customer facing meeting and conferencing access. Zoom is deployed to deliver Audio Video and Web Conferencing capabilities for site visitors and customer interactions.
The deployment is a site facing configuration that provisions meeting links and browser based join flows, enabling synchronous audio and video sessions for sales demonstrations, professional services consultations, and customer success engagements. Configuration emphasizes meeting scheduling workflows, access control, and embeddable join experiences to maintain continuity between the website contact flows and live conferencing.
Operationally Zoom supports cross functional business functions including sales enablement, customer support, and professional services delivery, and is surfaced directly on the Talkdesk web properties for customer initiated sessions. Governance appears focused on standardized meeting templates and centralized scheduling policies to ensure consistent customer engagement experiences across the site.
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Collaboration | Collaboration |
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2012 | 2012 |
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Talkdesk Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PathFactory | Legacy | PathFactory Intelligent Content Platform | Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Talkdesk implemented PathFactory Intelligent Content Platform on their website as a Content Management solution to centralize content delivery and measurement across digital touchpoints. This deployment positioned the PathFactory Intelligent Content Platform as the primary content orchestration layer for web-based demand generation activities.
The implementation emphasized modules common to content management environments, including a centralized content hub, content sequencing or track capabilities, and content engagement analytics. PathFactory Intelligent Content Platform was configured to serve content flows and to instrument content engagement metrics, supporting contextual delivery of assets and the assembly of content tracks used by marketing and content operations teams.
Operationally the deployment covered the corporate website and was aligned with marketing, demand generation, and content operations functions, with governance focused on taxonomy, content tagging, and workflow orchestration for content publication. The implementation enabled ongoing content orchestration and measurement on the website, supporting content-led engagement and the operationalization of content workflows without reference to a named prior system.
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Digital Signing | Content Management |
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2020 | 2020 |
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Talkdesk CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Talkdesk IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2020 | 2020 |
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Talkdesk ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Incident Management | ITSM |
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2018 | 2018 |
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Talkdesk Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2016 | 2016 |
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Talkdesk PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Talkdesk IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Talkdesk
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Director, Financial Systems & Technology | Director | IT | |
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SVP of Finance and Operations | VP | Finance | |
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Finance Manager | Manager | Finance | |
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Sr. Director of Engineering, Principal Architect Applications | Director | IT | |
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Apps Being Evaluated by Talkdesk Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Talkdesk IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Talkdesk digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Talkdesk Technographics
Talkdesk is a Professional Services organization based in United States,
with around 2000 employees and annual revenues of $290.0 million.
Talkdesk operates a diverse technology stack with applications such as
Coupa Expense, Zoom and PathFactory Intelligent Content Platform,
covering areas like Expense Management, Audio Video and Web Conferencing and Content Management.
Talkdesk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Zoom Video Communications and PathFactory.
Talkdesk recently adopted applications including
Zoominfo Platform in 2023, Talkdesk CX Cloud in 2021 and Crazy Egg in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Talkdesk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Talkdesk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Talkdesk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.