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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Tameside Metropolitan Borough Council Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
GumGum Legacy GumGum Artificial Intelligence Marketing AI-Powered Application n/a 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Voicescape Legacy Voicescape Collections Customer Engagement, Customer Analytics CRM n/a 2024 2024 In 2024 Tameside Metropolitan Borough Council implemented Voicescape Collections to automate Council Tax outreach within its finance, revenues and benefits function. The deployment used Voicescape Collections under the Customer Engagement,Customer Analytics category to run targeted pre-final notice, pre-summons and historic debt campaigns across council tax accounts. The implementation configured automated outbound voice campaigns, campaign scheduling and message workflow controls to drive resident outreach and campaign segmentation for historic debt, pre-final notice and pre-summons cohorts. Voicescape Collections was used to execute approximately 37,000 automated calls as part of these campaign types and to centralize campaign orchestration and reporting for the revenues team. Rollout began in February 2024 and the service was fully operational by April 2024, covering Council Tax activity for Tameside within the United Kingdom. Operational coverage focused on the finance and revenue area, with the platform handling routine outreach and enabling staff to concentrate on complex cases. Governance changes emphasized campaign-based workflows and centralized orchestration of resident communications, reducing manual outreach effort. Outcomes stated by the council include £849,647 collected, postage savings of approximately £7,474 and staff capacity freed to manage complex collections work.
Customer Support CRM 2019 2019
Digital Advertising Platform CRM 2024 2024
Digital Advertising Platform CRM 2018 2018
Digital Advertising Platform CRM 2024 2024
Digital Advertising Platform CRM 2024 2024
Marketing Automation CRM 2019 2019
Tag Management CRM 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Sockets Layer (SSL) CyberSecurity 2024 2024
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2020 2020
IT Decision Makers and Key Stakeholders at Tameside Metropolitan Borough Council
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tameside Metropolitan Borough Council Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tameside Metropolitan Borough Council Technographics

Tameside Metropolitan Borough Council is a Government organization based in United Kingdom, with around 2800 employees and annual revenues of $700.0 million.

Tameside Metropolitan Borough Council operates a diverse technology stack with applications such as GumGum, Microsoft 365 and Voicescape Collections, covering areas like Artificial Intelligence Marketing, Collaboration and Customer Engagement, Customer Analytics.

Tameside Metropolitan Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as GumGum, Microsoft and Voicescape.

Tameside Metropolitan Borough Council recently adopted applications including Voicescape Collections in 2024, OpenX OpenAudience in 2024 and Criteo Commerce Media Platform in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tameside Metropolitan Borough Council’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tameside Metropolitan Borough Council’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Tameside Metropolitan Borough Council technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.