List of Voicescape Collections Customers
Salford, M5 3EQ,
United Kingdom
Since 2010, our global team of researchers has been studying Voicescape Collections customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Voicescape Collections for Customer Engagement, Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Voicescape Collections for Customer Engagement, Customer Analytics include: Tameside Metropolitan Borough Council, a United Kingdom based Government organisation with 2800 employees and revenues of $700.0 million, Sovereign Housing Association Limited, a United Kingdom based Construction and Real Estate organisation with 2014 employees and revenues of $450.0 million, Middlesbrough Council, a United Kingdom based Government organisation with 2100 employees and revenues of $150.0 million, Greatwell Homes United Kingdom, a United Kingdom based Non Profit organisation with 208 employees and revenues of $44.0 million and many others.
Contact us if you need a completed and verified list of companies using Voicescape Collections, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Voicescape Collections customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Greatwell Homes United Kingdom | Non Profit | 208 | $44M | United Kingdom | Voicescape | Voicescape Collections | Customer Engagement,Customer Analytics | 2021 | n/a | In 2021, Greatwell Homes United Kingdom implemented Voicescape Collections as a Customer Engagement,Customer Analytics application to automate early-stage rent arrears engagement. Voicescape Collections was configured to support automated outreach and workflow orchestration for the income team within the finance and revenue area in the UK, targeting improved tenant contact rates and reduced manual workload for income officers. Configuration emphasized automated outreach workflows, reusable message templates, and rules-based prioritization to escalate cases for officer intervention when contact thresholds were unmet. The deployment leveraged Customer Engagement,Customer Analytics capabilities to provide analytics and operational visibility into contact rates and case status, enabling reporting and alerting for income officers and managers. Operational scope covered income officers in the finance and revenue function across Greatwell Homes United Kingdom, and the solution freed officer capacity to focus on vulnerable tenants. The Voicescape Collections rollout also paved the way for later adoption of Voicescape Caseload Manager to further enhance case handling and outcomes, with governance changes to standardize early arrears intervention workflows and prioritization rules as described in the case study. | |
 |
Middlesbrough Council | Government | 2100 | $150M | United Kingdom | Voicescape | Voicescape Collections | Customer Engagement,Customer Analytics | 2022 | n/a | In 2022, Middlesbrough Council implemented Voicescape Collections to improve engagement with residents in council tax arrears. The deployment focused on a ward-based engagement model across the authority's 20 wards, led operationally by the Revenues & Benefits team and progressed from a six-month pilot into a three-year contract, aligning the Voicescape Collections implementation with local socio-economic needs. This engagement is categorized as Customer Engagement,Customer Analytics and was positioned to replace inefficient manual outreach with consent-driven digital contact workflows. Voicescape Collections was configured to deliver bespoke automated messaging that leverages behavioural insights and data science to prioritise and target residents, enabling two-way, consented digital communication and driving inbound contact. Functional capabilities implemented included automated messaging sequences, analytics-driven segmentation at ward level, and configurable agent controls so staff could manage engagement preferences and conversations more productively. The solution removed routine manual processing and automated high-volume outreach while preserving human intervention for complex cases. Operational coverage emphasized the Revenues & Benefits function, with roll out practiced at ward level to reflect differing local needs and to concentrate on the most deprived areas within the borough. The model shifted contact centre workflow from costly outbound calling toward inbound engagements with customers who had chosen to connect, requiring staff training and new line ownership to handle higher-quality, consented contacts. Governance followed a pilot evaluation, contractual commitment for three years, and internal control measures for messaging and call handling by Revenues & Benefits. Outcomes reported for the first year of the three-year contract, covering the 2021/22 financial period, show Voicescape Collections collected £967,564.05 from 8,877 customers, increasing engagement rates with residents in council tax arrears by 59 percent and averaging about £204 per resident. The council reported reduced outbound activity, improved staff wellbeing because conversations were with residents who opted in, and improved support for vulnerable residents, with the digital approach freeing human resources to focus on other services while increasing income to support service delivery. | |
 |
Sovereign Housing Association Limited | Construction and Real Estate | 2014 | $450M | United Kingdom | Voicescape | Voicescape Collections | Customer Engagement,Customer Analytics | 2022 | n/a | In 2022 Sovereign Housing Association Limited, operating within Sovereign Network Group, adopted Voicescape Collections to manage former tenant arrears. Voicescape Collections, in the Customer Engagement,Customer Analytics category, was deployed for former tenant arrears in December 2022 and was expanded to handle council-tax-like arrears in May 2023. The implementation centered on automated collections workflows and customer engagement orchestration for arrears management, leveraging payment journey automation and analytics to prioritize cases. Configuration emphasized segmentation of former tenant arrears and council-tax-like arrears, rule-based outreach cadence, and dashboarding for collections teams to monitor case progression and recovery activity. Operational coverage focused on the finance and revenue area across Sovereign Network Group in the United Kingdom, with the solution applied to SNG arrears pipelines. The deployment impacted collections and revenue functions, concentrating on streamlining officer caseloads and operationalizing customer engagement and analytics for arrears recovery. Rollout was phased, beginning with former tenant arrears in December 2022 and extending to council-tax-like arrears in May 2023, with governance adjustments to route caseloads through the Voicescape Collections workflows. Process changes included shifting routine outreach and payment arrangement handling into the platform, reducing manual touch points for revenue officers. By February 2024 SNG reported roughly £192,000 recovered from former tenant arrears activity and about £465,000 recovered from council-tax-like arrears activity, demonstrating revenue uplift and caseload reduction tied to the Voicescape Collections deployment. | |
 |
|
Government | 2800 | $700M | United Kingdom | Voicescape | Voicescape Collections | Customer Engagement,Customer Analytics | 2024 | n/a |
|
|
Buyer Intent: Companies Evaluating Voicescape Collections
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||