Taoglas
DCU Alpha Innovation Campus, Old Finglas Road, Glasnevin,
Dublin, D11 KXN4,
Ireland
Dublin, D11 KXN4,
Ireland
353 53 9169500
Manufacturing
Taoglas Technographics
Taoglas Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Taoglas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Taoglas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Taoglas has purchased the following applications: SAP Business One for ERP Financial in 2013, Zendesk Chat for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Taoglas is running and its propensity to invest more and deepen its relationship with SAP , Zendesk , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Taoglas revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Taoglas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Taoglas Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Taoglas implemented SAP Business One as its core ERP Financial system. The implementation established SAP Business One as the primary transactional backbone supporting manufacturing, inventory and financial processes across Taoglas’s nine global locations and its head office in San Diego, with the majority of manufacturing staff located in Taiwan.
SAP Business One has been maintained as a mature, company-wide application for over ten years, and the deployment includes the standard SAP client and mobile app, with a planned rollout of the web client for purchasing. Functional extensions in use include Produmex Scan for warehouse scanning, and Boyum B1 Usability Package and Print & Delivery to automate usability and document distribution workflows, enhancing procurement to fulfillment processes.
Taoglas runs SAP Business One on a dedicated Ascarii environment hosted on AWS following a move to Ascarii’s AWS cloud platform in August 2022, and the cloud instance has been live for over a year. The production architecture leverages an up-to-date AWS environment and AWS Global Accelerator to reduce latency between distributed sites, and the deployment aligns with Taoglas’s ISO 27001 security posture and scalability requirements.
Operational governance has shifted to a support model with Ascarii, including SLA-driven ticket response, proactive operational alerts, and the ability to rapidly provision or uplift instances as needed. Reported outcomes include higher system stability and responsiveness, reduced internal technical headcount due to outsourced cloud operations, cost alignment through consumption-based resource provisioning, and improved user productivity with the ability to run multiple concurrent SAP Business One sessions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Taoglas implemented Zendesk Chat on their website to provide real-time customer engagement and on-site support. The deployment of Zendesk Chat is framed within the Chatbots and Conversational AI category, positioning the application as the primary web chat entry point for incoming customer and prospect conversations.
The implementation centered on a web chat widget and agent console configuration, including proactive chat triggers, pre-chat capture fields, canned responses, and conversation transcripts to support synchronous handling. Zendesk Chat was configured to capture visitor context and chat history for agent use, and the setup included transcript retention and basic analytics for conversation volume and routing behaviors.
Operational coverage focused on customer-facing functions, with the solution used to handle inbound technical support inquiries and pre-sales qualification across Taoglas product lines. The deployment was scoped to the company website and integrated into existing web pages so agents could engage visitors in real time, reducing friction in the customer contact path and centralizing chat interactions under a single conversational interface.
Governance and workflow changes included establishing chat handling responsibilities, escalation paths to asynchronous support channels, and agent training on chat protocols and knowledge base referencing. Administration of Zendesk Chat centered on queue management, agent availability rules, and periodic review of canned responses and trigger rules to align conversation flows with Taoglas support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Taoglas implemented Zoom as its Audio Video and Web Conferencing platform. The deployment surfaces Zoom on the company website to enable external customer interactions, including publicly accessible meeting links and hosted sessions for product demonstrations and customer-facing events.
The implementation leverages core Zoom capabilities, including scheduled meetings, webinar hosting, screen sharing and cloud recording, to support synchronous customer engagement and remote collaboration workflows. Configuration activities focused on provisioning conferencing accounts, applying meeting security settings and exposing public meeting endpoints or embedded links from web pages.
Operational coverage includes customer engagement via the corporate website alongside internal collaboration across sales and engineering functions. Governance centers on centralized administration of user accounts, meeting access controls and moderation of website-hosted sessions to maintain consistent conferencing policies.
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Taoglas
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Taoglas Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Taoglas Technographics
Taoglas is a Manufacturing organization based in Ireland,
with around 400 employees and annual revenues of $95.0 million.
Taoglas operates a diverse technology stack with applications such as
SAP Business One, Zendesk Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Taoglas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Zendesk and Zoom Video Communications.
Taoglas recently adopted applications including
Produmex Scan in 2023, Zoominfo Platform in 2022 and StackPath CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Taoglas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Taoglas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Taoglas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.