AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Tapis Saint-Maclou Tech Stack and Enterprise Applications

Tapis Saint-Maclou ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Field Service Management Field Service Management ERP Services and Operations Devoteam 2019 2020
In 2019, Tapis Saint-Maclou implemented ServiceNow Field Service Management as a core Field Service Management initiative to digitalize installation workflows across its retail network. The deployment used the ServiceNow Now Platform as a single data model and architecture, with Devoteam acting as the implementation partner, and began as a pilot at eight stores in southern France while aligning to a national footprint of 139 stores. The implementation centered on a bespoke Posy application built on ServiceNow Field Service Management and Now Mobile, combined with a technical requirements application that auto-generates electronic checklists and quotes. Functional capabilities include mobile job dispatching and scheduling, automatic time-slot proposal, electronic customer sign off, job-level documentation and automated notifications to homemakers, all designed to replace paper procedures and standardize installer tasks. Architecturally the solution leveraged ServiceNow Integration Hub to connect the company data pool to ServiceNow Customer Service Management within a two hour configuration window, and integrated job completion events with St Maclou’s invoicing system so that mobile sign off triggers automatic billing. Installer orchestration was restructured, grouping installers by region with real-time location and availability visible to sales and operations, and installer activity tracked centrally in the Posy application for operational oversight. Governance and rollout enforced new process rules around regional assignment and data pooling, with installers moved from store-level assignment to regional squads to improve scheduling efficiency. The rollout approach included a constrained pilot supported by Devoteam, stakeholder engagement to address installer concerns about tracking, and a staged national roll out planned region by region with the objective of full national deployment by the end of 2024. Outcomes recorded during the rollout are explicit and measurable within the project context, including a 10 percent faster invoicing process, a 10 percent productivity improvement from electronic checklists, a 30 percent increase in jobs managed in house moving to an 85 percent in-house assignment rate from 65 percent previously, and an anticipated reduction of one million kilometers in installer travel. ServiceNow Field Service Management now acts as the operational backbone for sales to installation workflows and the team intends to further model job times to refine scheduling.
Tapis Saint-Maclou Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Webeyez Legacy Webeyez Analytics and BI Analytics and BI n/a 2022 2022
Tapis Saint-Maclou Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2013 2013
Collaboration Collaboration 2022 2022
Tapis Saint-Maclou Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2020 2020
Tapis Saint-Maclou eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2008 2008
Product Review Management eCommerce 2021 2021
Tapis Saint-Maclou CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Customer Experience CRM 2017 2017
Customer Support CRM 2022 2022
Customer Support CRM 2019 2020
Marketing Analytics CRM 2017 2017
Tapis Saint-Maclou PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2020 2020
Tapis Saint-Maclou IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
Tapis Saint-Maclou CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at Tapis Saint-Maclou

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tapis Saint-Maclou Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tapis Saint-Maclou IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tapis Saint-Maclou digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tapis Saint-Maclou Technographics
Tapis Saint-Maclou is a Retail organization based in France, with around 1509 employees and annual revenues of $500.0 million.
Tapis Saint-Maclou operates a diverse technology stack with applications such as ServiceNow Field Service Management, Webeyez and Google Workspace (Formerly Google G-Suite), covering areas like Field Service Management, Analytics and BI and Collaboration.
Tapis Saint-Maclou has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServiceNow, Webeyez and Google.
Tapis Saint-Maclou recently adopted applications including Webeyez in 2022, Slack Connect in 2022 and Intercom in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tapis Saint-Maclou’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Tapis Saint-Maclou’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tapis Saint-Maclou technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.