Tapis Saint-Maclou Technographics
Tapis Saint-Maclou Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tapis Saint-Maclou and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1509 Tapis Saint-Maclou employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tapis Saint-Maclou has purchased the following applications: ServiceNow Field Service Management for Field Service Management in 2019, Webeyez for Analytics and BI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tapis Saint-Maclou is running and its propensity to invest more and deepen its relationship with ServiceNow , Webeyez , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tapis Saint-Maclou revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tapis Saint-Maclou intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tapis Saint-Maclou Tech Stack and Enterprise Applications
Tapis Saint-Maclou ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations | Devoteam | 2019 | 2020 |
In 2019, Tapis Saint-Maclou implemented ServiceNow Field Service Management as a core Field Service Management initiative to digitalize installation workflows across its retail network. The deployment used the ServiceNow Now Platform as a single data model and architecture, with Devoteam acting as the implementation partner, and began as a pilot at eight stores in southern France while aligning to a national footprint of 139 stores.
The implementation centered on a bespoke Posy application built on ServiceNow Field Service Management and Now Mobile, combined with a technical requirements application that auto-generates electronic checklists and quotes. Functional capabilities include mobile job dispatching and scheduling, automatic time-slot proposal, electronic customer sign off, job-level documentation and automated notifications to homemakers, all designed to replace paper procedures and standardize installer tasks.
Architecturally the solution leveraged ServiceNow Integration Hub to connect the company data pool to ServiceNow Customer Service Management within a two hour configuration window, and integrated job completion events with St Maclou’s invoicing system so that mobile sign off triggers automatic billing. Installer orchestration was restructured, grouping installers by region with real-time location and availability visible to sales and operations, and installer activity tracked centrally in the Posy application for operational oversight.
Governance and rollout enforced new process rules around regional assignment and data pooling, with installers moved from store-level assignment to regional squads to improve scheduling efficiency. The rollout approach included a constrained pilot supported by Devoteam, stakeholder engagement to address installer concerns about tracking, and a staged national roll out planned region by region with the objective of full national deployment by the end of 2024.
Outcomes recorded during the rollout are explicit and measurable within the project context, including a 10 percent faster invoicing process, a 10 percent productivity improvement from electronic checklists, a 30 percent increase in jobs managed in house moving to an 85 percent in-house assignment rate from 65 percent previously, and an anticipated reduction of one million kilometers in installer travel. ServiceNow Field Service Management now acts as the operational backbone for sales to installation workflows and the team intends to further model job times to refine scheduling.
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Tapis Saint-Maclou Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webeyez | Legacy | Webeyez | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
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Tapis Saint-Maclou Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Tapis Saint-Maclou Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Tapis Saint-Maclou eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2008 | 2008 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Tapis Saint-Maclou CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Tapis Saint-Maclou PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Tapis Saint-Maclou IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Tapis Saint-Maclou CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Tapis Saint-Maclou
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Tapis Saint-Maclou Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||