taspen life Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by taspen life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 taspen life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that taspen life has purchased the following applications: Indivara Payment Platform for Payment Processing in 2019, Tawk.to for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems taspen life is running and its propensity to invest more and deepen its relationship with Indivara Group , Tawk.to , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing taspen life revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for taspen life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Indivara Group | Legacy | Indivara Payment Platform | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, taspen life selected Indivara Payment Platform as its Payment Processing gateway to support customer transactions and premium payments across Indonesia. The vendor announcement published in Jakarta April 2019 cites the selection to simplify online transactions and improve the customer transaction experience. The deployment targeted payments and finance business functions and centralized premium collection channels for the insurer.
Indivara Payment Platform was implemented to provide bill payment and reconciliation capabilities, with configuration focused on online premium collection workflows and customer-facing payment orchestration. The implementation included payment gateway routing and settlement orchestration, and reconciliation workflows to align incoming remittances with policy accounts. The application was configured to support connections to multiple banks to broaden payment acceptance across domestic banking rails.
Operational scope covered payments and finance teams and customer service channels across Indonesia, positioning Indivara Payment Platform as the central payments hub for taspen life. Governance emphasized transaction reconciliation and bill payment process standardization during rollout, with platform selection announced in Jakarta April 2019. The vendor referenced improved customer transaction experience as an expected outcome.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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