Toronto, M5K 1A2, ON,
Canada
TD Merchant Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by TD Merchant Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 TD Merchant Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TD Merchant Solutions has purchased the following applications: ACI Worldwide BASE24 for Payment Processing in 2017, Brightcove for Audio Video and Web Conferencing in 2016, Microsoft SharePoint for Enterprise Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TD Merchant Solutions is running and its propensity to invest more and deepen its relationship with ACI Worldwide , American Express , Merchant Focus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TD Merchant Solutions revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TD Merchant Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ACI Worldwide | Legacy | ACI Worldwide BASE24 | Payment Processing | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, TD Merchant Solutions implemented ACI Worldwide BASE24 in the Apps Category . The deployment established ACI Worldwide BASE24 as the core transaction switching and service incident platform supporting merchant equipment installation, transaction monitoring, and operational ticketing for TD Merchant Solutions in Canada.
The implementation emphasized daily operational configuration and synchronization, maintaining daily updates of ACI Worldwide BASE24 and the merchant terminal management system, TMS. Functional capabilities centered on transaction processing visibility, monitoring of service calls, creation and dispatch of work orders, and maintaining ticket records tied to equipment installation activities.
Integrations and operational coverage included sustained synchronization with TMS, coordination with internal departments for installation deadlines, and a vendor dispatch model where service calls and work orders were assigned to relevant vendors and monitored through the BASE24 and TMS workflow. The operational scope spanned field operations handling merchant equipment installations, the service desk managing incident intake, and vendor channels executing on-site service.
Governance and process controls were embedded into the rollout, requiring change activities to be scheduled to minimize business risk, daily updates to Base24 and TMS to be maintained, follow-up procedures for service calls outside TD's service level agreement, and review of closure requests for accuracy before closing. ACI Worldwide BASE24 functioned as the authoritative system for work order monitoring and service call lifecycle management within TD Merchant Solutions.
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Payment Processing | ERP Financial Management |
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2016 | 2016 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Brightcove | Legacy | Brightcove | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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