Eschborn, 65760,
Germany
Techem Energy Metering Service & Co.Kg Technographics
Techem Energy Metering Service & Co.Kg Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Techem Energy Metering Service & Co.Kg and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Techem Energy Metering Service & Co.Kg employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Techem Energy Metering Service & Co.Kg has purchased the following applications: Microsoft 365 for Collaboration in 2018, BSI Contact Center for Call Center in 2017, Pathwire MailJet for Transactional Email in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Techem Energy Metering Service & Co.Kg is running and its propensity to invest more and deepen its relationship with Microsoft , BSI Business Systems Integration , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Techem Energy Metering Service & Co.Kg revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Techem Energy Metering Service & Co.Kg intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Techem Energy Metering Service & Co.Kg Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BSI Business Systems Integration | Legacy | BSI Contact Center | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Techem Energy Metering Service & Co.Kg deployed BSI Contact Center as part of a BSI Customer Suite rollout by BSI Business Systems Integration to manage service requests for the real estate sector. The implementation is categorized under Call Center and was designed for high volume inbound servicing, processing roughly 4,000 inquiries per day across about 50 discrete service processes in Germany. The program focused on customer service and operations as the primary business functions impacted.
Configuration emphasized contact and servicing capabilities within the BSI platform, including case intake, multi process case management, automated queuing and routing, and centralized service request tracking to support high frequency workflows. BSI Contact Center and the BSI Customer Suite were configured to manage structured service lifecycles and to coordinate work across multiple operational process definitions.
Operational coverage remained national, with deployment and day to day operational ownership centered in customer service and operations departments across Germany. Governance concentrated on process standardization, operational workflow controls, and defined service request lifecycles to manage the roughly 50 processes and sustained daily inquiry volume.
The implementation positions BSI Contact Center as Techem Energy Metering Service & Co.Kg Call Center application for centralized intake and servicing across its real estate service operations in 2017.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Techem Energy Metering Service & Co.Kg
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Techem Energy Metering Service & Co.Kg Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||