AI Buyer Insights:

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

Telekom Srbija
Location
Takovska 2,
Belgrade, 11000,
Serbia
Website
https://www.mts.rs/
Phone
064 789 0800 100
Artw industry
Communications
Employee
Revenue

Telekom Srbija Technographics

Telekom Srbija Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Telekom Srbija and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12682 Telekom Srbija employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Telekom Srbija has purchased the following applications: Badin Sequency for Business Process Management in 2016, Avaya Aura Communication Manager for Call Center in 2013, Saga NFG Weaver for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Telekom Srbija is running and its propensity to invest more and deepen its relationship with Badin Soft , Avaya , Saga NFG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Telekom Srbija revenues, which have grown to $1.52 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telekom Srbija intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Telekom Srbija Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Badin Soft Legacy Badin Sequency Business Process Management ERP Services and Operations n/a 2016 2017 In 2016, Telekom Srbija implemented Badin Sequency, deploying the Badin Sequency Business Process Management application to drive workflow automation and internal process optimization. Badin Soft delivered customised software focused on telco operations across Serbia, aligning the Business Process Management deployment with operational teams responsible for service provisioning and internal back office processes. The Badin Sequency implementation emphasized process modeling and orchestration capabilities, including configurable workflow definitions, task routing, case handling, and operational dashboards to support end to end process visibility. Configuration work included role based task assignments and rule driven approvals to standardize repeatable operational procedures and reduce manual handoffs. Deployment architecture centered on a centralized BPM engine with web based process interfaces and role aware work queues, enabling automation of linear and ad hoc workflows. The engagement included integration patterns for system to system automation via APIs and endpoints, and configuration of audit trails and process logs to support operational compliance and traceability. Governance and rollout activities established process ownership and staged adoption across affected departments, with change control and process versioning to manage updates to orchestration logic. Operational coverage focused on Telekom Srbija internal telco operations in Serbia, with Badin Sequency instrumented to support process orchestration, workflow automation, and ongoing process governance.
OSS/BSS ERP Services and Operations 2013 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Avaya Legacy Avaya Aura Communication Manager Call Center CRM n/a 2013 2014
Customer Experience CRM 2019 2019
Marketing Automation CRM 2018 2018
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Saga NFG Legacy Saga NFG Weaver Chatbots and Conversational AI AI-Powered Application Saga NFG 2020 2021 In 2020, Telekom Srbija implemented Saga NFG Weaver, deploying a customer service chatbot named Mila on the MTS website under the Chatbots and Conversational AI category. The deployment used the Saga NFG Weaver application to introduce conversational self-service for retail customers visiting the public web portal. The Saga NFG Weaver implementation included natural language understanding and workflow orchestration capabilities, configured to automate roughly 30 telco processes. Functional coverage explicitly included bill inquiries, service fault reporting, and plan changes, with conversational flows and decision-tree automation designed to capture customer intent and guide transactional interactions. Deployment was front-end focused on the MTS website and targeted the customer service function, with operational scope communicated as serving Telekom Srbija customer interactions across the CEE region according to Saga NFG's project announcement. Saga NFG served as the system integrator and vendor for the rollout, and the project announcement stated the solution reduced call centre dependency and enabled broader customer self-service across many telco processes. Governance and rollout emphasized iterative tuning of conversational models and close collaboration between Saga NFG and Telekom Srbija customer service teams for process mapping and handoff rules. The implementation narrative centers on using Saga NFG Weaver to centralize conversational routing and automate standard telco service workflows within the Chatbots and Conversational AI platform context.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Product Information Management eCommerce 2018 2019
IT Decision Makers and Key Stakeholders at Telekom Srbija
First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Telekom Srbija Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Telekom Srbija Technographics

Telekom Srbija is a Communications organization based in Serbia, with around 12682 employees and annual revenues of $1.52 billion.

Telekom Srbija operates a diverse technology stack with applications such as Badin Sequency, Avaya Aura Communication Manager and Saga NFG Weaver, covering areas like Business Process Management, Call Center and Chatbots and Conversational AI.

Telekom Srbija has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Badin Soft, Avaya and Saga NFG.

Telekom Srbija recently adopted applications including Saga NFG Weaver in 2020, Hotjar in 2019 and Intuit Mailchimp in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Telekom Srbija’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Telekom Srbija’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Telekom Srbija technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.