Telefonica Germany
Georg-Brauchle-Ring 50,
Munich, 80992,
Germany
Munich, 80992,
Germany
49 89 244 20
Communications
Telefonica Germany Technographics
Telefonica Germany Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telefonica Germany and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7850 Telefonica Germany employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telefonica Germany has purchased the following applications: Benify Benefits for Benefits Administration in 2021, tech11 Insurance Platform for Insurance ERP in 2024, Amdocs amAIz Suite for Generative AI Platforms in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telefonica Germany is running and its propensity to invest more and deepen its relationship with Benify , tech11 , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telefonica Germany revenues, which have grown to $9.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telefonica Germany intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telefonica Germany Tech Stack and Enterprise Applications
Telefonica Germany HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, Telefonica Germany implemented Benify Benefits as its Benefits Administration solution. The deployment was carried out as a focused benefit tool implementation over April 2021 to October 2021, with dedicated payroll support operations based in Munich, and it directly targeted HR and payroll functions for benefits lifecycle management.
The Benify Benefits configuration emphasized core Benefits Administration capabilities, including benefits catalog configuration, eligibility rules, and employee self service enrollment workflows. Technical work concentrated on data model alignment, benefit event processing, and payroll interface mapping to ensure accurate deduction posting and benefits reporting.
Integrations explicitly referenced in the deployment included Telefonica's SAP Payroll environment and coordination with the SD Worx payroll outsourcing partner to align pay element mappings and periodic benefit deductions. Governance and rollout were managed through a migration project structure during April 2021 to October 2021, with operational handoffs and payroll process enablement focused on the Munich payroll team and the broader HR and payroll organizations.
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Telefonica Germany ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| tech11 | Legacy | tech11 Insurance Platform | Insurance ERP | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Telefonica Germany deployed the tech11 Insurance Platform as an Insurance ERP to enable embedded insurance distribution for O2 Care offers in Germany. The launch delivered live digital distribution of travel and mobility add on products to O2 customers, and enabled automated, contextually triggered travel coverage for eligible subscribers.
The implementation centered on embedded distribution and automated policy issuance capabilities within the tech11 Insurance Platform, supplemented by policy lifecycle management and event driven issuance workflows typical of Insurance ERP deployments. Configuration focused on contextual triggers tied to customer events, digital product catalog mapping for travel and mobility add on items, and automated policy creation and issuance to minimize manual underwriting handoffs.
Integrations were executed with partner insurers ERGO and Telefónica Insurance to enable underwriter acceptance and policy administration, and with O2 customer engagement and transactional flows to surface offers and trigger coverage based on customer events. Operational coverage was scoped to O2 Care offers across Germany, targeting mobile customer purchase paths and in app distribution channels used by O2 Telefónica Germany.
Governance for the rollout was coordinated between Telefonica Germany, ERGO, and Telefónica Insurance with partner orchestration of product rules and acceptance criteria, and phased enablement of contextual triggers for travel coverage. The deployment established an architecture where the tech11 Insurance Platform managed embedded distribution and automated issuance for the O2 Care program, enabling the stated capability of contextually triggered travel coverage for customers.
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Telefonica Germany AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs amAIz Suite | Generative AI Platforms | AI Development | n/a | 2025 | 2026 |
In 2025, Telefonica Germany expanded its collaboration with Amdocs to deploy GenAI use cases and extend the Amdocs amAIz Suite for billing and personalized sales automation across its German operations. The deployment explicitly includes the amAIz Sales Agent capability, and Apps Category:
The implementation configures the Amdocs amAIz Suite to augment the Amdocs billing platform by extending billing event handling and revenue orchestration for both consumer and enterprise services. Functional capabilities called out in the announcement center on the amAIz Sales Agent for personalized offer recommendation, automated sales and upsell workflows, and conversational assistance to support frontline sales and service processes.
Operational scope is Germany, focused on billing, sales, and customer experience for consumer and enterprise service lines, with workstreams engaging billing operations and customer engagement teams. Integrations in the initiative are described as extensions to Amdocs' billing platform and embedding the amAIz Sales Agent into billing-to-sales touchpoints to bridge billing data with sales automation.
Governance is framed as an expanded Telefónica Germany and Amdocs collaboration, using phased pilots and domain-specific rollouts across billing domains and sales automation pilots. The stated objective of the deployment is to improve offer relevance and customer experience through GenAI enabled automation and personalized selling using the Amdocs amAIz Suite.
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Telefonica Germany AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Artificial Intelligence Marketing | AI-Powered Application |
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2021 | 2023 |
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Natural Language Processing | AI-Powered Application |
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2020 | 2020 |
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Telefonica Germany Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Telefonica Germany Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PBX, VoiP and Phone Systems | Collaboration |
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2025 | 2025 |
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Telefonica Germany Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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Digital Asset Management | Content Management |
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2024 | 2024 |
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Telefonica Germany eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Telefonica Germany SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2024 | 2025 |
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Telefonica Germany CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Campaign Management | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Telefonica Germany SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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Telefonica Germany PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2020 | 2020 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2013 | 2013 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2025 | 2025 |
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Telefonica Germany IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Telefonica Germany CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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Telefonica Germany Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telefonica Germany
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telefonica Germany Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telefonica Germany IT executives and key decision makers. This section highlights Telefonica Germany's latest recorded technology evaluations, including GEP SMART for Procurement on 2026-03-24, SAP S/4 HANA for ERP Financial on 2026-02-27, and BlueSnap for Payment Processing on 2026-02-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telefonica Germany digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Telefonica Germany Technographics
Telefonica Germany is a Communications organization based in Germany,
with around 7850 employees and annual revenues of $9.20 billion.
Telefonica Germany operates a diverse technology stack with applications such as
Benify Benefits, tech11 Insurance Platform and Amdocs amAIz Suite,
covering areas like Benefits Administration, Insurance ERP and Generative AI Platforms.
Telefonica Germany has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benify, tech11 and Amdocs.
Telefonica Germany recently adopted applications including
Amdocs amAIz Suite in 2025, Mavenir Cloud-Native IMS in 2025 and Workato iPaaS in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telefonica Germany’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telefonica Germany’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telefonica Germany technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.