Telefónica México
Prolongacien Paseo de la Reforma 1200 Colonia Cruz Manca,
Cuajimalpa, 5349,
Mexico
Cuajimalpa, 5349,
Mexico
52 55 16 16 5000
Communications
Telefónica México Technographics
Telefónica México Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telefónica México and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Telefónica México employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telefónica México has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2009, SAP SuccessFactors Employee Central for Core HR in 2011, IBM Customer and Network Analytics for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telefónica México is running and its propensity to invest more and deepen its relationship with SAP , IBM , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telefónica México revenues, which have grown to $1.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telefónica México intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telefónica México Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle E-Business Suite | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2009 | 2009 |
In 2009, Telefónica México implemented SAP ERP ECC 6.0 as part of its ERP Financial program. The deployment served as the Mexico node of a Latam ERP rollout, focusing on financial control and project accounting capabilities. The initiative included a migration from Oracle E-Business Suite to SAP ERP ECC 6.0, aligning transactional finance platforms under the SAP environment.
The implementation delivered Budgetary Control and Project Management modules within SAP ERP ECC 6.0. Configuration work emphasized budgetary control structures, commitment and expenditure workflows, and project structuring consistent with ERP Financial functional patterns. Work team training was executed to operationalize module configuration and to embed new financial and project management processes into daily operations.
Operational scope covered finance and project teams across Telefónica México, consolidating budgetary and project governance into SAP workflows. Governance activities included process standardization, role based access and training driven rollout to ensure controlled cutover of financial and project processes. The program successfully migrated control and project management processes into SAP ERP ECC 6.0, establishing a foundation for centralized ERP Financial operations in Mexico.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2011 | 2011 |
In 2011 Telefónica México implemented SAP SuccessFactors Employee Central for its human resources area. The Core HR deployment was delivered as part of a coordinated global program running in parallel with a Salesforce finance initiative, with analysis, design and implementation tasks scheduled to meet the dates in the global plan.
SAP SuccessFactors Employee Central was configured to establish centralized employee master data, organizational management, position management, time and absence processing and standard HR workflows, aligning Core HR data models to Telefónica México's HR processes. The implementation emphasized role based access controls and configuration governance to support HR operations and payroll ready data structures.
Governance followed a milestone driven global plan with discrete analysis, design and implementation phases, and cutover dates tied to the program schedule. Change control focused on configuration approval, data validation cycles and HR process redesign to align day to day human resources activities with SAP SuccessFactors Employee Central Core HR capabilities.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Customer and Network Analytics | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015 Telefónica México implemented IBM Customer and Network Analytics, an Analytics and BI application, to integrate real-time network data and operational data and centralize customer intelligence. The deployment was positioned to profile customer accounts, analyze behavior patterns, evaluate the customer experience, and deliver near-real-time insights to operational teams.
IBM Customer and Network Analytics was configured to ingest streaming network telemetry and structured operational feeds, and to execute behavioral analytics and customer profiling workflows. Core capabilities implemented included real-time data ingestion, account profiling, behavioral pattern analysis, customer experience evaluation, and near-real-time operational dashboards and alerts.
The implementation connected network data sources and operational data across commercial and operations functions, providing a unified analytics layer for customer service and network operations teams in Mexico. Data models and analytics outputs were surfaced to operational users to inform routing, incident prioritization, and account level interventions.
Governance emphasized centralized analytics operations and standardized profiling processes to ensure consistent customer experience scoring and decisioning. The stated outcome was improved client service delivery through near-real-time analytics, aligning Telefónica México analytics, operations, and customer engagement functions around IBM Customer and Network Analytics.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2009 | 2009 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2009 | 2009 |
|
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|
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Supplier Relationship Management | Procurement |
|
2009 | 2009 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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|
|
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Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Telefónica México
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telefónica México Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Telefónica México Technographics
Telefónica México is a Communications organization based in Mexico,
with around 2500 employees and annual revenues of $1.34 billion.
Telefónica México operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Employee Central and IBM Customer and Network Analytics,
covering areas like ERP Financial, Core HR and Analytics and BI.
Telefónica México has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Telefónica México recently adopted applications including
GoDaddy in 2021, Cloudflare CDN in 2021 and IBM Customer and Network Analytics in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telefónica México’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telefónica México’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telefónica México technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.