TTEC
100 Congress Avenue Suite 1425,
Austin, 78701, TX,
United States
Austin, 78701, TX,
United States
1 303-397-8100
Professional Services
TTEC Technographics
TTEC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TTEC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52000 TTEC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
TTEC has purchased the following applications: Oracle Fusion Cloud Accounting Hub for ERP Financial in 2020, Sterling Background Check for BackGround Screening in 2017, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TTEC is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TTEC revenues, which have grown to $2.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TTEC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TTEC Tech Stack and Enterprise Applications
TTEC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Fusion Cloud Accounting Hub | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, TTEC implemented Oracle Fusion Cloud Accounting Hub as part of an Oracle E-Business Suite to Cloud migration, deploying the application within an ERP Financial program covering a global footprint. The engagement addressed a consolidated accounting orchestration layer to support a workforce reported at 55,000 employees across 20 countries, positioning Oracle Fusion Cloud Accounting Hub as the central ledger and journal transformation engine for the program.
The implementation focused on integrating core ERP modules and subledgers, including GL, FA, AP, AR, CM, PPM, and PO, while coordinating parallel HCM workstreams such as Core HR, Benefits, ORC, Payroll, and OTL. Configuration work emphasized accounting rule mapping, ledger mapping and journal transformation, and data migration strategy development, with targeted data cleansing activities and integration analysis run prior to cutover.
Architecturally the initiative established the Accounting Hub as a centralized aggregation and posting layer, consuming subledger feeds from on-prem Oracle E-Business Suite sources and other ERP components, supporting both batch and near real time posting patterns consistent with ERP Financial operations. Operational coverage spanned finance and payroll functions across multiple countries, aligning source system feeds to a unified accounting model and standardized chart of accounts mapping.
Governance was structured around multi-pillar teams with a System Integrator, IT and business stakeholders, led by a dedicated project manager who ran data migration, integration analysis and cleansing sessions to prepare for the global rollout. Workstreams were organized by pillar for ERP and HCM functionality, creating cross-functional change control and data governance processes to coordinate the transition to Oracle Fusion Cloud Accounting Hub.
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2012 | 2012 |
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Payment Processing | ERP |
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2020 | 2020 |
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TTEC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, TTEC implemented Sterling Background Check. The deployment used the BackGround Screening application to centralize pre-hire screening and onboarding workflows for Talent Acquisition, including Dayton Beach, Florida recruiting operations and remote hiring channels.
Sterling Background Check was configured to initiate background checks and to support credentialing verifications while surfacing background audit results into recruiter workflows. Functional capabilities implemented included pre-hire task orchestration tied to candidate task lists, status notifications to candidates and hiring managers, and I-9 compliance tracking that recruiters monitored as part of onboarding checklists.
Integrations connected Sterling Background Check with applicant tracking systems and other recruiting software used by TTEC, enabling recruiters to trigger screenings from ATS workflows and to report screening status during stakeholder communications. Operational coverage focused on Talent Acquisition teams and hiring managers who coordinated equipment provisioning and first-day orientation scheduling for approved pre-hires.
Governance centered on recruiter-led initiation of screenings, scripted communications for any screening delays that could affect start dates, and weekly meetings that reviewed Sterling Background Check audit outputs and I-9 compliance status. Process controls emphasized task list completion, audit visibility for background screenings, and alignment of credentialing steps with onboarding milestones.
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BackGround Screening | HCM |
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2015 | 2015 |
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Benefits Administration | HCM |
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2020 | 2020 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2020 | 2020 |
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HR Compliance | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2013 | 2018 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2018 | 2018 |
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TTEC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, TTEC implemented Drift AI Chatbot on their website. The deployment of Drift AI Chatbot is classified under Chatbots and Conversational AI and was focused on improving web-based conversational engagement for prospects and customers.
Configuration work emphasized conversational flow authoring, automated qualification scripts, and contextual response tuning, using the Drift AI Chatbot to capture intent, surface targeted help content, and defer complex inquiries to human agents. Functional capabilities implemented include session-based routing, proactive messaging, natural language understanding for intent detection, and conversational analytics for monitoring engagement and message performance.
Architecturally the solution runs as an embedded web conversational widget supported by a cloud-hosted conversational engine, enabling first touch interactions directly on TTEC web pages. Operational ownership was placed with digital experience and web operations teams, affecting customer engagement and demand capture workflows across the site, with governance centered on content controls, escalation rules, and iterative tuning of conversational models.
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TTEC Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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TTEC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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TTEC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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TTEC EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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TTEC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2013 | 2013 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TTEC Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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TTEC SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2014 | 2014 |
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TTEC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2017 | 2017 |
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TTEC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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TTEC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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TTEC Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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HRO (HR Outsourcing) | Professional Services |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at TTEC
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director, Human Capital | Director | Finance | |
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Executive Director, Human Capital | Director | Finance | |
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Vice President - Human Capital | VP | HR | |
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Director, Global Payroll | Director | Finance | |
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Executive Director, Enterprise Analytics and Information Solutions | Director | IT | |
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Senior Business Intelligence Manager | Manager | IT | |
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VP in IT | VP | IT | |
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Executive Vice President, Chief Administrative and Financial Officer | CXO | Finance | |
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Director Financial Planning and Analysis | Director | Finance | |
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Segment Controller (Director of Accounting) | Director | Finance | |
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SVP - Chief Information Officer | CXO | IT | |
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Director Of Information Technology Client Services | Director | Customer Service | |
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Global Travel Program Manager | Manager | Finance | |
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Director of Accounting, CSS/CTS Segments | Director | Finance | |
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Group VP Financial Planning and Analysis | VP | Finance | |
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Director, Information Technology Sourcing | Director | Procurement | |
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Global Director of Enterprise Sourcing | Director | Procurement | |
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Chief People Officer | CXO | HR | |
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Chief Financial & Administrative Officer | CXO | Finance | |
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SVP/COO | CXO | Operations | |
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Global VP of Applications | VP | IT | |
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Chief Information Officer | CXO | IT | |
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Director, Global Payroll | Director | Finance | |
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Executive Director, Global Talent Acquisition Marketing | Director | Marketing | |
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Head of Global Recruiting / Talent Acquisition | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Executive Director, Talent Acquisition | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Senior Manager, Global Tax | Manager | Finance | |
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VP, Head of Global Tax | VP | Finance | |
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Director, International Tax | Director | Finance | |
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Director Financial Planning and Analysis | Director | Finance | |
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Executive Director of Finance | Director | Finance | |
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IT Manager | Manager | IT | |
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Vice President, Global Procurement | VP | Procurement | |
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Senior HR Business Partner/Director | Director | HR | |
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Global Head of Talent Acquisition | Director | HR | |
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Executive Director, Global Talent Acqusition | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Global Head of Talent Acquisition - Enterprise Services | Director | HR | |
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Vice President, Global Human Capital & Talent Acquisition | VP | HR | |
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Vice President, Talent Acquisition | VP | HR | |
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Salesforce Administrator & QA | Manager | Marketing | |
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Salesforce Administrator & Senior Sales Operations Analyst | Manager | Marketing | |
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Apps Being Evaluated by TTEC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TTEC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TTEC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TTEC Technographics
TTEC is a Professional Services organization based in United States,
with around 52000 employees and annual revenues of $2.14 billion.
TTEC operates a diverse technology stack with applications such as
Oracle Fusion Cloud Accounting Hub, Sterling Background Check and Drift AI Chatbot,
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
TTEC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Drift.
TTEC recently adopted applications including
Cisco Webex Meetings in 2021, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TTEC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TTEC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TTEC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.