Telkom
Telkom Technographics
Telkom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telkom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9868 Telkom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telkom has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP SuccessFactors Employee Central for Core HR in 2018, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telkom is running and its propensity to invest more and deepen its relationship with SAP , Bango , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telkom revenues, which have grown to $2.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telkom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telkom Tech Stack and Enterprise Applications
Telkom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Telkom implemented SAP S/4 HANA as its ERP Financial system. The deployment was executed through Telkom group IT and oriented around cross-functional solution integration led by a Senior Specialist in solution integration, with project management and SI lead coordination across service organisations and business units.
The SAP S/4 HANA implementation focused on core finance capabilities common to ERP Financial systems, including general ledger, accounts payable, accounts receivable, asset accounting and treasury-related processing, configured for S/4 HANA data and transaction models. The S/4 HANA upgrade project workstream included configuration and cutover planning to align financial master data, chart of accounts and period-end processing with the S/4 HANA platform.
Integration work explicitly tied SAP S/4 HANA to several adjacent systems, including the iCRES Archibus facility management solution, HCM SuccessFactors for HR and payroll data flows, SAP Ariba for upstream and downstream procurement integration, Connect:Direct and banking file specifications for payment and treasury interfaces, and the ProjeXion project management tool. The implementation also included deployment activities for the Gyro company within the Telkom group, indicating intra-group system orchestration.
Governance and rollout were managed with an emphasis on end-to-end project lifecycle ownership, coordinating SI leads and project managers, and enforcing cross-functional change controls across IT, finance, procurement and HR teams. Telkom SAP S/4 HANA ERP Financial supported centralized finance operations while requiring structured integration governance to maintain consistent master data, interface specifications and operational handoffs.
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Payment Processing | ERP |
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2014 | 2014 |
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Telkom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Telkom implemented SAP SuccessFactors Employee Central. The deployment targeted Core HR functions across the Telkom group IT organization, covering cross-functional HR processes and service organisations. Implementation was managed within Telkom group IT and executed through a solution integration lead structure based in Centurion, with a Senior Specialist: Solution integration coordinating SI leads and project managers across the project end-to-end lifecycle.
SAP SuccessFactors Employee Central was configured as the central employee master and organizational management system, delivering employee profile and position management, and core employee lifecycle workflows such as hire, transfer and termination aligned to the Core HR data model. Configuration included onboarding workflows, role based access controls, and design of payroll and benefits interface patterns consistent with Core HR practices for an organisation of approximately 9,868 employees.
Integrations were planned and coordinated with adjacent enterprise systems referenced during the program, including SAP Ariba upstream and downstream touch points, the S/4HANA ERP upgrade effort, the iCRES Archibus solution, upgraded Connect:Direct and banking file specifications, the ProjeXion project management tool, and the Telkom SAP instance in Gyro. Governance established centralized change control within Telkom group IT and integrated project management across HR, finance and procurement stakeholders, with the Senior Specialist: Solution integration overseeing delivery and operational handover.
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Telkom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Telkom implemented NetCracker BSS/OSS. The NetCracker BSS/OSS deployment in 2013 targeted Telkom's OSS/BSS functions across network operations and customer-facing business support systems, establishing a platform to coordinate billing and service lifecycle processes.
Configuration encompassed core BSS modules such as billing, rating, invoicing and customer care, together with OSS modules including service fulfillment, service assurance, inventory and provisioning, reflecting standard OSS/BSS capabilities. The implementation included configurable customer management workflows and mediation-capable components to support order to cash and service activation sequences.
Architecture and integration work focused on aligning NetCracker BSS/OSS with Telkom operational systems, including network management interfaces, mediation layers and back-office financial and CRM workflows, to enable end-to-end service lifecycle orchestration. Data synchronization and mediation were emphasized to link network event and inventory data with billing and customer records.
Operational scope covered Telkom's South Africa operations across network operations, customer service and billing teams, with rollout staged to limit operational risk and governed by program-level change control and cross-functional process ownership. Governance efforts centered on adapting operational workflows, defining process ownership and establishing controls for ongoing OSS/BSS operations.
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Telkom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Telkom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Telkom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Telkom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Telkom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Telkom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Telkom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Telkom
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager Human Resources Business Partner | Manager | HR | |
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Executive HR Business Partner | Director | HR | |
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Senior Manager: Architecture and IT PMO | Manager | IT | |
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Snr Manager | Solution & Application Services | Manager | IT | |
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HR Managing Executive | Director | HR | |
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Apps Being Evaluated by Telkom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telkom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telkom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Telkom Technographics
Telkom is a Communications organization based in South Africa,
with around 9868 employees and annual revenues of $2.24 billion.
Telkom operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and NetCracker BSS/OSS,
covering areas like ERP Financial, Core HR and OSS/BSS.
Telkom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and NEC Corporation.
Telkom recently adopted applications including
Amdocs CXI in 2025, DocuSign eSignature in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telkom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telkom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telkom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.