Telus
510 West Georgia Street, Floor 7,
Vancouver, V6B 0M3, BC,
Canada
Vancouver, V6B 0M3, BC,
Canada
1 604-689-8488
Communications
Telus Technographics
Telus Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 106800 Telus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telus has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2000, Oracle PeopleSoft HCM for Core HR in 2008, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telus is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Toonimo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telus revenues, which have grown to $14.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telus Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2000 | 2000 |
In 2000, Telus implemented SAP ERP ECC 6.0 as its ERP Financial system. The deployment placed SAP ERP ECC 6.0 at the center of finance and order management processes and established an enterprise-grade SAP application footprint for communications operations.
The implementation work included analysis of SAP changes and core modification replacements, with configuration emphasis on SAP SD functionality, SAP SD batch job orchestration, and EDI processing. SAP ERP ECC 6.0 was exercised for web application interfaces and batch integrations, with functional coverage aligned to typical ERP Financial workflows such as order-to-cash and invoice processing.
A subsequent SAP server migration and upgrade activity in 2014 focused on moving from ERP 4.7 to SAP ERP ECC 6.0, and involved coordinated testing of SAP SD batch jobs, external interfaces, web applications, SAP SD features, and EDI functionality. Testing and validation were coordinated across business and application teams, reflecting governance activities around change analysis, core modification replacement, and multi-team test orchestration.
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ERP Financial | ERP Financial Management |
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2006 | 2006 |
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Expense Management | ERP Financial Management |
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2000 | 2000 |
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2008 | 2009 |
In 2008, Telus implemented Oracle PeopleSoft HCM to establish a centralized Core HR platform for its HR organization in Canada, covering an employee population of approximately 106,800. The deployment leveraged PeopleSoft 9.x as the sustained HCM release, and Oracle PeopleSoft HCM is the primary system of record for core workforce data and HR business functions.
The implementation focused on Core HR functional workflows common to PeopleSoft HCM, including workforce administration, position and job management, benefits enrollment and administration, absence and time tracking, and talent management configurations. Oracle PeopleSoft HCM was configured and extended through in-house development practices to support role based security, data models for employee records, and business process automation for hires, transfers, and terminations.
Integrations were executed using standard enterprise integration patterns to exchange HR master data with downstream payroll engines, time and attendance systems, and corporate identity and access management services, preserving a single source of truth for employee information. Operational coverage emphasized HR shared services and transactional HR processes across Telus Canada, with interfaces supporting batch and near real time data synchronization.
Governance and delivery included dedicated PeopleSoft HCM development and support staffing, reflected in job requirements that call for a minimum of three years of PeopleSoft 9.x HCM experience and more than ten years of PeopleSoft HCM development experience. This hiring profile signals ongoing customization, release management, and internal ownership of Oracle PeopleSoft HCM configurations and extensions rather than reliance on external implementation partners.
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Core HR | HCM |
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2021 | 2021 |
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Digital Adoption | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2013 | 2013 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2010 | 2010 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011 Telus implemented Salesforce Field Service (ex ClickSoftware) in a proof of concept for the Quebec region, deploying the ClickSchedule and ClickAnalyze products as Phase 1. The Phase 1 implementation concentrated on the automatic split of jobs and localization to French language, targeting Telus Quebec field operations and dispatch workflows to validate scheduling and analytics capabilities.
The deployment configured ClickSchedule for automated work split and technician assignments alongside ClickAnalyze for job and schedule analytics, reflecting core Field Service Management functionality such as appointment orchestration, technician scheduling, and localized user interfaces. Following Phase 1 success in Quebec, Telus scaled the Salesforce Field Service (ex ClickSoftware) implementation to cover the entire Canadian territory through a phased rollout, extending operational scope from regional field teams to nationwide field operations and standardizing scheduling and dispatch governance across sites.
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Patient Management | ERP Services and Operations |
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2013 | 2013 |
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Travel Management | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI Frameworks and Libraries | AI Development |
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2025 | 2025 |
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AI infrastructure, MLOps Platforms | AI Development |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Online Meeting Scheduling | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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CRM | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2004 | 2005 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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Test Automation Platform | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Network Detection and Response (NDR) | CyberSecurity |
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2024 | 2024 |
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Threat Modeling, Vulnerability Management | CyberSecurity |
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2025 | 2025 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Telus
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Telus Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Telus Technographics
Telus is a Communications organization based in Canada,
with around 106800 employees and annual revenues of $14.47 billion.
Telus operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Oracle PeopleSoft HCM and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Core HR and Field Service Management.
Telus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Salesforce.
Telus recently adopted applications including
Haystack in 2025, Antrophic Claude in 2025 and Protect AI Recon in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.