Terrapin Inc
110 William St Floor 25,
New York, 10038, NY,
United States
New York, 10038, NY,
United States
1 212-379-6322
Professional Services
Terrapin Inc Technographics
Terrapin Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Terrapin Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Terrapin Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Terrapin Inc has purchased the following applications: SAP Business One for ERP Financial in 2011, Zendesk Chat for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Terrapin Inc is running and its propensity to invest more and deepen its relationship with SAP , Zendesk , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Terrapin Inc revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Terrapin Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Terrapin Inc Tech Stack and Enterprise Applications
Terrapin Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011 Terrapin Inc implemented SAP Business One as its ERP Financial system to provide centralized supervision of the company accounting and registrar database. SAP Business One was operated alongside Salesforce, FinancialForce, and Excel to coordinate CRM-driven customer data, financial consolidation, and spreadsheet-based reconciliation workflows.
The implementation focused on SAP Business One core financial modules, including general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting, extended to cover the registrar database as a managed ledger of client and contract records. Configuration emphasized chart of accounts standardization, transaction posting rules, and role-based financial controls within SAP Business One.
Integrations were explicitly oriented to maintain data consistency between systems, with Salesforce feeding customer and opportunity data into SAP Business One, FinancialForce used for higher level financial consolidation and reporting, and Excel retained for ad hoc analysis and reconciliations. Data orchestration included periodic reconciliations and record-level exchanges to align accounts receivable and billing records across Salesforce, FinancialForce, and SAP Business One.
Operational scope centered on finance and registrar functions across Terrapin Inc, creating a governance model that centralized master data stewardship, reconciliation processes, and approval workflows within SAP Business One. The arrangement required documented procedures for transactional handoffs between CRM and ERP and routine reconciliation using Excel to validate registrar and accounting ledgers.
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Terrapin Inc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Terrapin Inc implemented Zendesk Chat on its public website, adopting a Chatbots and Conversational AI solution to provide real-time visitor engagement for its professional services operations. The deployment centers on web-embedded chat functionality and a cloud-hosted conversational layer, positioning Zendesk Chat as the primary digital channel for immediate customer inquiries and lead capture.
The implementation of Zendesk Chat included site-embedded chat widgets and an agent-facing console configured for real-time messaging, canned responses, proactive engagement triggers, visitor context and transcript capture. Configuration emphasized session routing and agent queuing, standard chat workflows, and persistent conversation history to support follow-up across email and CRM touchpoints.
Operational coverage focused on customer service and commercial functions, with chat sessions routed to service agents and sales triage workflows to streamline initial qualification and support intake. The deployment operates at the corporate website level, providing a consistent conversational entry point for inbound visitors and enabling standardization of chat handling across digital pages.
Governance for the Zendesk Chat rollout emphasized chat handling workflows, transcript retention practices, and agent training on canned responses and escalation paths. Technical rollout involved embedding the vendor script into the site and configuring the console and routing rules, while operational governance established ownership for chat queue management and knowledge base linkage.
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Terrapin Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Terrapin Inc implemented Zoom, deploying Zoom for Audio Video and Web Conferencing on its corporate website to enable customer-facing virtual events and browser-based meeting access. The implementation centers on embedding Zoom conferencing and webinar functionality into public site flows and event pages, providing real-time video, audio, and recorded session playback for external attendees.
Configuration work focused on surface-level web integration, session scheduling, attendee access controls, and publishing recorded content to on-demand event pages to support external engagement workflows. Operational coverage emphasizes customer-facing events and external engagement, with the Zoom Audio Video and Web Conferencing deployment orchestrated as part of the website experience rather than as an internal-only collaboration layer.
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Collaboration | Collaboration |
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2015 | 2015 |
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Terrapin Inc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Shipping Management | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Terrapin Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Terrapin Inc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Terrapin Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Terrapin Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Terrapin Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Managing Director - Americas | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Business Development Manager | Manager | Sales | |
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Apps Being Evaluated by Terrapin Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Terrapin Inc IT executives and key decision makers. This section highlights Terrapin Inc's latest recorded technology evaluations, including Amadeus Revenue Accounting for ERP Financial on 2026-04-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Terrapin Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-16 | Terrapin Inc | Evaluated | Amadeus IT Group | Amadeus Revenue Accounting | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Terrapin Inc Technographics
Terrapin Inc is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Terrapin Inc operates a diverse technology stack with applications such as
SAP Business One, Zendesk Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Terrapin Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Zendesk and Zoom Video Communications.
Terrapin Inc recently adopted applications including
Canada Post EST 2.0 in 2021, Salesforce Pardot in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Terrapin Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Terrapin Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Terrapin Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.