TESSCO Technologies
11126 McCormick Road,
Hunt Valley, 21031, MD,
United States
Hunt Valley, 21031, MD,
United States
1 800-472-7373
Communications
TESSCO Technologies Technographics
TESSCO Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TESSCO Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 TESSCO Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TESSCO Technologies has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TESSCO Technologies is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TESSCO Technologies revenues, which have grown to $452.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TESSCO Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TESSCO Technologies Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, TESSCO Technologies executed an in-flight upgrade to Oracle E-Business Suite R12, implementing Oracle E-Business Suite as its ERP Financial platform. The deployment focused on centralizing transactional finance and procurement processes to support corporate finance, accounts payable, procurement, expense management, and BI reporting.
The application footprint included General Ledger, Accounts Payable, Procurement, iExpense, Oracle Discoverer, and OBIEE, providing transactional processing, procure-to-pay workflows, expense capture, and analytical reporting capabilities. Configuration work centered on R12 module alignment, chart of accounts mapping, accounts payable invoice flows, procurement catalog and requisition configuration, and expense policy enforcement within iExpense.
Project leadership assumed a project management role to drive the in-flight R12 upgrade through to implementation, establishing formal project governance, resource allocation, and schedule management. The team instituted a project schedule, risk and issues management processes, and a structured project communications plan, and developed Back To Green plans to recover schedule slippage and secure the deployment date.
The upgrade was successfully delivered on schedule, enabling finance and procurement teams to operate on Oracle E-Business Suite for ERP Financial processes. Operational coverage encompassed corporate finance, accounts payable, procurement, expense management, and BI reporting across the organization.
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, TESSCO Technologies implemented Salesforce Chat formerly Salesforce Live Agent on its public website, adopting the Chatbots and Conversational AI capability set to provide real time customer engagement for web visitors. The deployment centers on the Salesforce Chat application, embedding a web chat widget to capture pre chat context and initiate live sessions for support and sales inquiries.
The implementation configures standard Chatbots and Conversational AI functional components, including web embedded chat interface, real time agent routing, presence and queue management, session transcript capture, and canned responses for common inquiries. Configuration appears focused on live agent handoff workflows with automated messaging triggers to manage peak volumes and to present pre chat capture fields for routing and context enrichment.
Operationally the Salesforce Chat rollout is scoped to public facing customer service touchpoints on tessco.com and is administered through internal web operations and service teams. Governance includes session logging and transcript retention within the Salesforce platform, role based access to the agent console, and configuration controls for routing rules and canned response libraries to align chat workflows with customer support and sales functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, TESSCO Technologies implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The deployment is surfaced on the public website tessco.com, positioning Cisco Webex Meetings to support browser-based joining for external audiences alongside internal collaboration sessions.
The implementation leverages core Cisco Webex Meetings capabilities typical of the Audio Video and Web Conferencing category, including scheduled meeting orchestration, real time screen sharing, participant management and recording of sessions. Configuration emphasis appears to center on web embedding and browser client compatibility, with administrative controls to manage meeting policies and access credentials.
Operationally the Cisco Webex Meetings deployment spans customer engagement touchpoints on the corporate site and internal collaboration workflows, touching sales, customer support and corporate communications functions. Governance aspects reflect centralized administration for meeting policy and user provisioning, and the public site integration suggests an emphasis on customer facing conferencing and support interactions.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2019 |
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Product Information Management | eCommerce |
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2018 | 2018 |
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Shopping Cart Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Management | CyberSecurity |
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2019 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TESSCO Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by TESSCO Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TESSCO Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TESSCO Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TESSCO Technologies Technographics
TESSCO Technologies is a Communications organization based in United States,
with around 850 employees and annual revenues of $452.0 million.
TESSCO Technologies operates a diverse technology stack with applications such as
Oracle E-Business Suite, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
TESSCO Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Cisco Systems.
TESSCO Technologies recently adopted applications including
SAP S/4 HANA in 2022, CartStack in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TESSCO Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TESSCO Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TESSCO Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.