List of Cisco WebEx Contact Centre Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco WebEx Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco WebEx Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco WebEx Contact Centre for Call Center include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Virgin Media O2 UK, a United Kingdom based Communications organisation with 16000 employees and revenues of $10.68 billion, Gallagher United Kingdom, a United Kingdom based Insurance organisation with 8800 employees and revenues of $1.59 billion, TESSCO Technologies, a United States based Communications organisation with 850 employees and revenues of $452.0 million, Assurant UK, a United Kingdom based Insurance organisation with 80 employees and revenues of $117.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco WebEx Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco WebEx Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assurant UK | Insurance | 80 | $117M | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2021 | n/a |
In 2021, Assurant UK implemented Cisco WebEx Contact Centre as part of a broader Cisco collaboration platform build for Call Center operations. The design and implementation covered Cisco Unified Communications Manager, Unity Connection, Unified Contact Centre Enterprise, WebEx Contact Centre Enterprise, Cube Voice Gateway, and a Cisco cloud hosted platform.
The deployment combined on-premise call control and voice gateway infrastructure with a Cisco cloud hosted contact centre, enabling integration between Unified Communications Manager, Unity Connection, and Cisco WebEx Contact Centre Enterprise. Functional capabilities implemented included automatic call distribution, interactive voice response, voicemail and messaging, and enterprise contact centre orchestration supported by Unified Contact Centre Enterprise. Migration work transitioned services from existing Cisco and Avaya systems to the consolidated Cisco on-premise and cloud architecture.
Operational scope focused on Assurant UK contact centre and customer service functions, aligning telephony, voicemail, and contact centre routing under centralized configuration and administration. Governance emphasized platform-level provisioning and unified collaboration configuration across on-premise UC components and Cisco WebEx Contact Centre to support cross-functional operations.
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2020 | n/a |
In 2020, Centrica deployed Cisco WebEx Contact Centre to modernize its Call Center operations and reduce high-volume voice queues across a utilities customer base of over 9 million accounts. The deployment was driven by an initiative to embrace multiple digital channels and lower cost to serve by deflecting inbound voice traffic to messaging channels.
Centrica configured Cisco WebEx Contact Centre to support omnichannel routing, digital channel orchestration, contact deflection workflows, and agent-facing desktop queuing and routing capabilities aligned to business teams. The implementation explicitly enabled WhatsApp as a customer-facing channel, integrating it into routing and queue management so inquiries could be routed to the Service and Landlords team and the Retentions team as appropriate.
Operational governance was centered on digital conversations and AI leadership within the organization, with rollout focused on giving customers channel choice and reducing calls answered by agents. The solution delivered measurable shifts in channel usage, with 5% of customers deflecting to WhatsApp, Net Promoter Scores for WhatsApp users reaching plus 60 for the Service and Landlords team and plus 40 for the Retentions team, and an overall reduction in inbound voice calls that supported lower operational costs while improving customer service experience.
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Gallagher United Kingdom | Insurance | 8800 | $1.6B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2016 | n/a |
In 2016, Gallagher United Kingdom implemented Cisco WebEx Contact Centre as its Call Center platform and engaged consultant-led go-live support during a contact centre migration project. The engagement is recorded as part of contact centre migration activities completed in 2016 that included on-site go-live assistance for AJ Gallagher.
The deployment focused on core contact centre capabilities consistent with Call Center implementations, including agent desktop provisioning and training for Cisco Finesse, telephony call routing and queuing configuration, and supervisor monitoring workflows. Configuration work included agent profiles, skill-based routing setup, and contact handling policies to align telephony workflows with customer service operations.
Operational coverage concentrated on contact centre and support teams affected by the migration, with targeted end user telephony and contact centre agent training delivered to ensure agent readiness. Governance activities emphasized workshop-led knowledge transfer and structured go-live support to stabilize agent workflows during cutover, reflecting an operational rollout model centered on training, monitoring, and incremental validation.
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TESSCO Technologies | Communications | 850 | $452M | United States | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2019 | n/a |
In 2019, TESSCO Technologies implemented Cisco WebEx Contact Centre to provide Call Center capabilities supporting customer service and internal contact routing. The deployment was administered through the corporate service desk, with operational administration activity documented from August 2019 through January 2022 by staff based in Reno, Nevada.
The implementation centered on administration of the Cisco WebEx Contact Centre platform alongside Cisco Webex Control Hub and Cisco Webex Calling, indicating configuration work on agent access, contact routing logic, and administrative controls. Configuration tasks performed by the service desk included user provisioning and control hub management, consistent with Call Center functional workflows such as queue management, agent console configuration, and centralized policy enforcement.
Operational integrations surfaced in the support footprint, including ticketing and ITSM integration using Freshservice, asset management visibility via Freshdesk and the KACE Systems Management Appliance, and identity protection through Duo two factor authentication. Endpoint and desktop lifecycle tasks tied to the contact center environment were managed via KACE for imaging and software distribution, and Microsoft Office 365 administration supported communicator and collaboration dependencies.
Governance was operationalized through ticket driven change control and centralized administration in Webex Control Hub, with the service desk responsible for ongoing user administration, multi factor access, and operational support processes. The narrative reflects an implementation where Cisco WebEx Contact Centre, operated by the service desk, was integrated into existing ITSM, asset, and identity systems to support Call Center operations without external system integrator involvement.
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Virgin Media O2 UK | Communications | 16000 | $10.7B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2019 | n/a |
In 2019 Virgin Media O2 UK deployed Cisco WebEx Contact Centre within its enterprise Call Center environment. The Cisco WebEx Contact Centre implementation was integrated into the companys broader cloud-based unified communications architecture and B2B services portfolio.
The implementation focused on core contact center capabilities including multichannel voice routing, agent session management, and operational reporting. Cisco WebEx Contact Centre was configured alongside Cisco CUCM, IM&P and UCCX components, with Cisco CUBE providing session border control and SIP trunking termination. Cisco Smart Licensing and Cisco WebEx Hybrid Services were used to manage entitlements and to bridge cloud and on-prem signalling.
Integrations included SIP trunking via vendor Session Border Controllers such as AudioCodes and Ribbon, plus support for Microsoft Direct Routing for telephony interop. The solution design leveraged VMware vSphere and Windows Server operating systems, with network and security infrastructure provided by Cisco ASA Firewall, Nexus switches and F5 AFM. Mobile Remote Access and Expressway components were employed to enable remote agent connectivity and hybrid agent workflows.
Operational governance incorporated formal platform audits, risk management activities and enforcement of the organizations security policies. Platform teams performed vulnerability identification and remediation efforts to reduce cybersecurity attacks, and solution design work included licensing controls and network segmentation to support secure, auditable contact center operations.
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Buyer Intent: Companies Evaluating Cisco WebEx Contact Centre
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco WebEx Contact Centre. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco WebEx Contact Centre for Call Center include:
- Spektrum Events, a United Kingdom based Professional Services organization with 25 Employees
- Dallas Area Rapid Transit, a United States based Transportation company with 3762 Employees
- MBS Textbook Exchange, a United States based Professional Services organization with 3700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco WebEx Contact Centre Coverage
Cisco WebEx Contact Centre is a Call Center solution from Cisco Systems.
Companies worldwide use Cisco WebEx Contact Centre, from small firms to large enterprises across 21+ industries.
Organizations such as Centrica, Virgin Media O2 UK, Gallagher United Kingdom, TESSCO Technologies and Assurant UK are recorded users of
Cisco WebEx Contact Centre for Call Center.
Companies using Cisco WebEx Contact Centre are most concentrated in Utilities, Communications and Insurance, with adoption spanning over 21 industries.
Companies using Cisco WebEx Contact Centre are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco WebEx Contact Centre across Americas, EMEA, and APAC.
Companies using Cisco WebEx Contact Centre range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 40%.
Customers of Cisco WebEx Contact Centre include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco WebEx Contact Centre customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.