List of Cisco WebEx Contact Centre Customers
San Jose, 95134, CA,
United States
Since 2010, our global team of researchers has been studying Cisco WebEx Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco WebEx Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco WebEx Contact Centre for Call Center include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Virgin Media O2 UK, a United Kingdom based Communications organisation with 16000 employees and revenues of $10.68 billion, Gallagher United Kingdom, a United Kingdom based Insurance organisation with 8800 employees and revenues of $1.59 billion, TESSCO Technologies, a United States based Communications organisation with 850 employees and revenues of $452.0 million, Assurant UK, a United Kingdom based Insurance organisation with 80 employees and revenues of $117.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco WebEx Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco WebEx Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Assurant UK | Insurance | 80 | $117M | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2021 | n/a | In 2021, Assurant UK implemented Cisco WebEx Contact Centre as part of a broader Cisco collaboration platform build for Call Center operations. The design and implementation covered Cisco Unified Communications Manager, Unity Connection, Unified Contact Centre Enterprise, WebEx Contact Centre Enterprise, Cube Voice Gateway, and a Cisco cloud hosted platform. The deployment combined on-premise call control and voice gateway infrastructure with a Cisco cloud hosted contact centre, enabling integration between Unified Communications Manager, Unity Connection, and Cisco WebEx Contact Centre Enterprise. Functional capabilities implemented included automatic call distribution, interactive voice response, voicemail and messaging, and enterprise contact centre orchestration supported by Unified Contact Centre Enterprise. Migration work transitioned services from existing Cisco and Avaya systems to the consolidated Cisco on-premise and cloud architecture. Operational scope focused on Assurant UK contact centre and customer service functions, aligning telephony, voicemail, and contact centre routing under centralized configuration and administration. Governance emphasized platform-level provisioning and unified collaboration configuration across on-premise UC components and Cisco WebEx Contact Centre to support cross-functional operations. | |
 |
Centrica | Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2020 | n/a | In 2020, Centrica deployed Cisco WebEx Contact Centre to modernize its Call Center operations and reduce high-volume voice queues across a utilities customer base of over 9 million accounts. The deployment was driven by an initiative to embrace multiple digital channels and lower cost to serve by deflecting inbound voice traffic to messaging channels. Centrica configured Cisco WebEx Contact Centre to support omnichannel routing, digital channel orchestration, contact deflection workflows, and agent-facing desktop queuing and routing capabilities aligned to business teams. The implementation explicitly enabled WhatsApp as a customer-facing channel, integrating it into routing and queue management so inquiries could be routed to the Service and Landlords team and the Retentions team as appropriate. Operational governance was centered on digital conversations and AI leadership within the organization, with rollout focused on giving customers channel choice and reducing calls answered by agents. The solution delivered measurable shifts in channel usage, with 5% of customers deflecting to WhatsApp, Net Promoter Scores for WhatsApp users reaching plus 60 for the Service and Landlords team and plus 40 for the Retentions team, and an overall reduction in inbound voice calls that supported lower operational costs while improving customer service experience. | |
 |
Gallagher United Kingdom | Insurance | 8800 | $1.6B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2016 | n/a | In 2016, Gallagher United Kingdom implemented Cisco WebEx Contact Centre as its Call Center platform and engaged consultant-led go-live support during a contact centre migration project. The engagement is recorded as part of contact centre migration activities completed in 2016 that included on-site go-live assistance for AJ Gallagher. The deployment focused on core contact centre capabilities consistent with Call Center implementations, including agent desktop provisioning and training for Cisco Finesse, telephony call routing and queuing configuration, and supervisor monitoring workflows. Configuration work included agent profiles, skill-based routing setup, and contact handling policies to align telephony workflows with customer service operations. Operational coverage concentrated on contact centre and support teams affected by the migration, with targeted end user telephony and contact centre agent training delivered to ensure agent readiness. Governance activities emphasized workshop-led knowledge transfer and structured go-live support to stabilize agent workflows during cutover, reflecting an operational rollout model centered on training, monitoring, and incremental validation. | |
 |
|
Communications | 850 | $452M | United States | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2019 | n/a |
|
|
|
|
|
Communications | 16000 | $10.7B | United Kingdom | Cisco Systems | Cisco WebEx Contact Centre | Call Center | 2019 | n/a |
|
|
Buyer Intent: Companies Evaluating Cisco WebEx Contact Centre
- Spektrum Events, a United Kingdom based Professional Services organization with 25 Employees
- Dallas Area Rapid Transit, a United States based Transportation company with 3762 Employees
- MBS Textbook Exchange, a United States based Professional Services organization with 3700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||