Leicester, LE19 1WX,
United Kingdom
Tetenal Technographics
Tetenal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tetenal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Tetenal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tetenal has purchased the following applications: Worldpay for Payment Processing in 2022, LiveChat for Chatbots and Conversational AI in 2017, CIVIC Ffora for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tetenal is running and its propensity to invest more and deepen its relationship with WorldPay , LiveChat, Inc. , CIVIC Computing or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tetenal revenues, which have grown to $23.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tetenal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tetenal Tech Stack and Enterprise Applications
Tetenal ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldPay | Legacy | Worldpay | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, Tetenal implemented Worldpay for Payment Processing on its United Kingdom ecommerce website. The implementation uses FIS Worldpay as the payment provider integrated into the site checkout flow to accept and route card and electronic payments through a hosted payment gateway.
The deployment focuses on standard payment gateway capabilities including hosted checkout components to reduce merchant PCI scope, tokenization for storing payment credentials, and gateway routing to support card network acceptance and settlement. Operational ownership is concentrated in ecommerce and finance functions at Tetenal, with payment reconciliation and settlement workflows feeding existing finance processes and lightweight governance established to manage payment configuration, merchant account settings, and dispute handling.
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Tetenal AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Tetenal implemented LiveChat on its website, deploying LiveChat in the Chatbots and Conversational AI category to provide customer facing messaging and support. The deployment used a web embedded chat widget and a cloud hosted agent console, reflecting a lightweight SaaS architecture typical for small retail operators.
The implementation covered customer service workflows on the Tetenal UK website, with functional capabilities including the LiveChat chat widget, agent console, canned responses, chat transcripts, visitor monitoring, and real time messaging session routing consistent with Chatbots and Conversational AI capabilities. Integration scope is limited to the website integration on www.tetenaluk.com, and operational governance is centered on the internal customer service team and site level configuration given the companys size.
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Tetenal Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIVIC Computing | Legacy | CIVIC Ffora | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Tetenal deployed CIVIC Ffora as its Web Content Management solution on its public website, consolidating site content and authoring workflows under the CIVIC Ffora platform. The deployment for the United Kingdom retail site focuses on web content delivery, page templating, and centralized editorial control using CIVIC Ffora, aligning with the company’s retail-facing digital presence.
The implementation emphasizes core Web Content Management capabilities such as template-driven page management, rich content authoring, media library handling, SEO metadata controls, and role-based editorial workflows. Operational responsibility centers on marketing and e-commerce functions within the organization, with governance implemented through staged publishing, permissions-based editorial approvals, and template configuration to standardize site pages and product content.
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Tetenal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tetenal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Tetenal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tetenal Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||