TGI Friday's
19111 Dallas Pkwy #165,
Dallas, 75287, TX,
United States
Dallas, 75287, TX,
United States
1 972-662-5400
Leisure and Hospitality
TGI Friday's Technographics
TGI Friday's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TGI Friday's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 TGI Friday's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TGI Friday's has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Workstream Hiring for Recruiting in 2018, Oracle MICROS for Restaurants for Point Of Sale in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TGI Friday's is running and its propensity to invest more and deepen its relationship with Oracle , Emburse , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TGI Friday's revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TGI Friday's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TGI Friday's Tech Stack and Enterprise Applications
TGI Friday's ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, TGI Friday's implemented Oracle NetSuite ERP as its ERP Financial platform to centralize finance and accounting across its United States operations. The deployment focused on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, fixed assets, expense management, and consolidated financial reporting using Oracle NetSuite ERP.
The implementation leveraged the cloud native architecture of Oracle NetSuite ERP to provide multi-entity accounting and period close orchestration, enabling standardized chart of accounts and centralized financial controls. Configuration emphasized role based access controls, automated journal processing, intercompany accounting, and configurable financial workflows to support restaurant level financial feeds and corporate consolidation.
Governance concentrated on finance led process standardization and month end close governance, with training and phased adoption across corporate finance and site accounting teams in the United States. The narrative links TGI Friday's Oracle NetSuite ERP ERP Financial finance and accounting to an operational design that prioritizes centralized control, multi-entity consolidation, and configurable financial workflows.
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Expense Management | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2019 | 2019 |
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Subscription and Recurring Billing | ERP |
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2016 | 2016 |
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TGI Friday's HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workstream | Legacy | Workstream Hiring | Recruiting | HCM | n/a | 2018 | 2018 |
In 2018, TGI Friday's deployed Workstream Hiring to centralize hourly recruiting and onboarding across its restaurant network. Workstream Hiring is a Recruiting application employed to ensure all stores operate like the best store by standardizing candidate sourcing, screening, and mobile hiring workflows at the store level. The rollout emphasized mobile-first access so managers can recruit, process, and move candidates from phone to onboarding without desktop dependency.
The implementation focused on core Recruiting capabilities, including applicant tracking, role-based job templates, candidate qualification workflows, and automated onboarding and training task orchestration. Configuration concentrated on store-level job templates and automated notifications to managers and new hires, enabling tasks such as training enrollment and progress tracking to be triggered automatically after hire events. Workstream Hiring was used to combine sourcing and onboarding into a single operational workflow aligned to hourly restaurant roles.
Operational governance centralized hiring templates and approval flows with shared oversight between HR and store management, standardizing hiring practices across restaurants in the United States. Business functions impacted include recruiting, onboarding, and store operations, with store managers and HR teams adopting mobile-driven workflows. Vendor messaging and implementation notes state that TGI Friday's hires faster with Workstream Hiring and is able to automate aspects of the training process from mobile devices.
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Time and Attendance | HCM |
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2015 | 2015 |
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TGI Friday's ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle MICROS for Restaurants | Point Of Sale | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, TGI Friday's implemented Oracle MICROS for Restaurants. The deployment targeted Point Of Sale functionality to consolidate front-of-house transactions with back-of-house operations, focusing on restaurant operations, kitchen display, and inventory management.
The implementation configured Oracle MICROS for Restaurants to provide POS terminal workflows, kitchen display system routing, and integrated inventory management and basic ERP transaction recording. Configuration work emphasized order entry logic, menu and modifier management, inventory consumption tracking, and financial reporting feeds to support sales reports and P&L tracking.
Operational coverage centered on restaurant staff and unit-level processes, with the solution used to orchestrate order processing, kitchen display timing, and stock adjustments. TGI Friday's operational teams used the system to align scheduling, daily operations, and inventory controls with point-of-sale transactions to improve order accuracy and throughput.
Project governance was managed through coordinated Project Teams and IT ownership, with oversight from restaurant leadership who contributed to scope, timelines, resource management, financial planning, and risk management. QA developed UAT strategies, and manuals and user training were deployed to drive adoption, resulting in a reported 20% reduction in order processing time and a 15% increase in order accuracy following the Oracle MICROS for Restaurants implementation.
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Point Of Sale | ERP Services and Operations |
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2018 | 2018 |
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TGI Friday's Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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TGI Friday's Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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TGI Friday's eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2019 | 2019 |
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TGI Friday's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TGI Friday's EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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TGI Friday's ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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TGI Friday's PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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TGI Friday's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Single Sign-On (SSO) | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at TGI Friday's
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, IT | Director | Finance | |
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VP of Operations | VP | Operations | |
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Exec. Asst. to Chairman and President & CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Senior Accountant | Manager | Finance | |
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Senior Manager - Accounting | Manager | Finance | |
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Director, Human Resources | Director | HR | |
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Human Resource Director | Director | HR | |
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Vice President Finance / Corporate Controller | VP | Finance | |
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Director Of Operations | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Vice President Information Technology | VP | IT | |
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Vice President Finance / Corporate Controller | VP | Finance | |
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VP - Accounting | VP | Finance | |
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IT Director, Restaurant Solutions | Director | IT | |
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Apps Being Evaluated by TGI Friday's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TGI Friday's IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TGI Friday's digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TGI Friday's Technographics
TGI Friday's is a Leisure and Hospitality organization based in United States,
with around 11000 employees and annual revenues of $2.00 billion.
TGI Friday's operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workstream Hiring and Oracle MICROS for Restaurants,
covering areas like ERP Financial, Recruiting and Point Of Sale.
TGI Friday's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Workstream.
TGI Friday's recently adopted applications including
Oracle CrowdTwist Loyalty and Engagement in 2023, Oracle NetSuite ERP in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TGI Friday's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TGI Friday's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TGI Friday's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.