Kidlington, OX5 2NX,
United Kingdom
Thames Valley Police Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Thames Valley Police and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7900 Thames Valley Police employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thames Valley Police has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2017, Microsoft 365 for Collaboration in 2019, Salesforce Dynamic Content for Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thames Valley Police is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thames Valley Police revenues, which have grown to $672.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thames Valley Police intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Dynamic Content | Content Management | Content Management | Salesforce | 2023 | 2023 | In 2023, Thames Valley Police implemented Salesforce Dynamic Content within Salesforce Marketing Cloud to deliver personalised victim communications and support across Thames Valley Police and Hampshire & Isle of Wight Constabulary in the United Kingdom. The implementation targeted CRM driven communications and victim support workflows, configuring dynamic content and journey orchestration for contact centre escalation and victim liaison teams. The deployment centered on dynamic content configuration and triggered journeys, using Salesforce Dynamic Content to vary message content based on case attributes and engagement signals. Functional capabilities implemented include personalised messaging templates, automated triggered journey orchestration, and audience segmentation tied to case status and support workflows. The solution architecture integrated Salesforce Marketing Cloud with backend data orchestration using MuleSoft, enabling event driven data flows and synchronization between policing case records and Marketing Cloud audiences. Delivery was led by Salesforce Professional Services in a 15 week project, with the implementation going live in 2023 and operational handover to policing communications and contact centre functions. Rollout included governance for content and journey orchestration, establishing operational ownership across victim support, contact centre, and communications teams, and creating processes for message approval and triggered-response management. The implementation required aligning communications workflows to CRM case events and instituting controls for personalised outreach and consent handling. The initiative produced measurable operational outcomes reported by the customer, including a 10% reduction in contact centre calls, savings of 1.4 million pounds, and a 15% increase in victim satisfaction. The project is recorded as a Content Management implementation using Salesforce Dynamic Content within the policing CRM and communications stack. | |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Analytics | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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