Thames Valley Police
The Farmhouse Thames Valley Police Headquarters Oxford Road,
Kidlington, OX5 2NX,
United Kingdom
Kidlington, OX5 2NX,
United Kingdom
44 18 6554 1957
Government
Thames Valley Police Technographics
Thames Valley Police Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thames Valley Police and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7900 Thames Valley Police employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thames Valley Police has purchased the following applications: Microsoft 365 for Collaboration in 2019, Salesforce Dynamic Content for Content Management in 2023, Glassbox SessionCam for Customer Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thames Valley Police is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thames Valley Police revenues, which have grown to $672.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thames Valley Police intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thames Valley Police Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Thames Valley Police deployed Microsoft 365 for Collaboration. The deployment was provisioned to support a 7,900 employee public safety organisation in the United Kingdom, and the full application name Microsoft 365 is referenced across agency digital channels including its public website.
The Microsoft 365 implementation consolidated core Collaboration capabilities, including hosted email, real time messaging and meetings, intranet and document management, and personal file sync and storage. Configuration work focused on tenant level policy, Teams provisioning and site architecture for SharePoint style collaboration, alongside client productivity applications under the Microsoft 365 umbrella.
Operational coverage extends across corporate services and operational policing teams, enabling messaging, document collaboration, and controlled file access for HR, finance and frontline units. The public signal indicates Microsoft 365 is used within web facing assets, while internal use targets cross functional collaboration and information sharing workflows.
Governance emphasis centers on information governance, data classification, access control and lifecycle management for collaboration spaces, with administrative controls applied at the tenant level to meet public sector compliance and records management expectations. The narrative reflects Microsoft 365 as the primary Collaboration platform for Thames Valley Police in 2019.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Dynamic Content | Content Management | Content Management | Salesforce | 2023 | 2023 |
In 2023, Thames Valley Police implemented Salesforce Dynamic Content within Salesforce Marketing Cloud to deliver personalised victim communications and support across Thames Valley Police and Hampshire & Isle of Wight Constabulary in the United Kingdom. The implementation targeted CRM driven communications and victim support workflows, configuring dynamic content and journey orchestration for contact centre escalation and victim liaison teams.
The deployment centered on dynamic content configuration and triggered journeys, using Salesforce Dynamic Content to vary message content based on case attributes and engagement signals. Functional capabilities implemented include personalised messaging templates, automated triggered journey orchestration, and audience segmentation tied to case status and support workflows.
The solution architecture integrated Salesforce Marketing Cloud with backend data orchestration using MuleSoft, enabling event driven data flows and synchronization between policing case records and Marketing Cloud audiences. Delivery was led by Salesforce Professional Services in a 15 week project, with the implementation going live in 2023 and operational handover to policing communications and contact centre functions.
Rollout included governance for content and journey orchestration, establishing operational ownership across victim support, contact centre, and communications teams, and creating processes for message approval and triggered-response management. The implementation required aligning communications workflows to CRM case events and instituting controls for personalised outreach and consent handling.
The initiative produced measurable operational outcomes reported by the customer, including a 10% reduction in contact centre calls, savings of 1.4 million pounds, and a 15% increase in victim satisfaction. The project is recorded as a Content Management implementation using Salesforce Dynamic Content within the policing CRM and communications stack.
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2021 | 2021 |
In 2021, Thames Valley Police deployed Glassbox SessionCam on their website as part of Customer Analytics. The implementation uses the Glassbox SessionCam client side recorder embedded across public facing web pages to capture session replay, clickstream and behavioral analytics for the force's digital services. This deployment focuses on web instrumentation and analytics rather than backend processing, aligning with standard Customer Analytics architectures.
Glassbox SessionCam is configured to capture session replay, heatmaps, funnel analysis and form analytics capabilities common to customer analytics solutions, enabling detailed inspection of user flows and interactions on the Thames Valley Police website. The architecture centers on browser instrumentation and centralized analytics dashboards, which implies operational ownership by the web or digital teams that manage the public portal. Governance considerations include data handling and privacy controls appropriate for a public sector website, and the implementation footprint is limited to the public site rather than internal operational systems.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Thames Valley Police
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Thames Valley Police Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Thames Valley Police Technographics
Thames Valley Police is a Government organization based in United Kingdom,
with around 7900 employees and annual revenues of $672.0 million.
Thames Valley Police operates a diverse technology stack with applications such as
Microsoft 365, Salesforce Dynamic Content and Glassbox SessionCam,
covering areas like Collaboration, Content Management and Customer Analytics.
Thames Valley Police has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Glassbox.
Thames Valley Police recently adopted applications including
Salesforce Dynamic Content in 2023, SS&C Blue Prism in 2022 and Glassbox SessionCam in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thames Valley Police’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thames Valley Police’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thames Valley Police technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.